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12/16/2005 10:51:08 AM EDT
I placed an order with SAW, I think, online last week.  I never got a confirmation email or anything ike that, there doesn't appear to be a corresponding charge on my card, and no package has arrived.  Obviously I don't want to double order.  For those of you that have ordered from them in the past, what is the turnaround time like, and did you get a confirmation email?
12/16/2005 11:13:00 AM EDT
[#1]
I have had similar challenges in the past.

Once my buy went through and once it did not.

Best bet is a call to them and second is an email.

The latter usually turned around in a day or so.
12/16/2005 12:01:03 PM EDT
[#2]
Just call them and verify your order.
12/16/2005 12:48:47 PM EDT
[#3]
You didn't mention how much you spent - there is a $50 minimum order.
12/16/2005 1:01:08 PM EDT
[#4]
Quoted:
You didn't mention how much you spent - there is a $50 minimum order.

well over $50
12/16/2005 1:37:40 PM EDT
[#5]
Did you call yet?
12/16/2005 1:39:21 PM EDT
[#6]
Quoted:
Did you call yet?

Nope, was at work all day and couldn't.  I guess I'll try Monday if I get the time.
12/20/2005 10:21:31 AM EDT
[#7]
Well, finally got to call today, to no avail.

Also emails are returned as undeliverable.

I did find an order confirmation in my junk email, but some lot of good that does me when the order was placed 15 days ago with no update.
12/20/2005 3:03:29 PM EDT
[#8]
 I too had a problem with an order . Their online ordering stystem too a crap and lost some orders . Call again and ask for Tina and I'm sure she will quickly set things right . After the first of the year they will have an all new online ordering system and all should be happiness again .
12/20/2005 5:31:54 PM EDT
[#9]
Whatta ya know, just got a shipment email from them saying the package is on its way.  Of course it's set to arrive the day after I leave to go out of town......

Hopefully it'll still be on the porch when I get home.
12/20/2005 7:39:28 PM EDT
[#10]
I know at work I can not order from SAW, but at home no problem.
12/20/2005 8:31:48 PM EDT
[#11]
They will get to it, the only complaint I have with them is it takes forever to get your stuff.  Not really forever, but seems like it.  They are a small operation that is very busy, just wait it will be worth it.
12/21/2005 5:32:21 AM EDT
[#12]
I have the best luck sending order/billing/shipping/contact info by fax, and to include my email.  Tina will send an email when the items ship.

SAW is very, very busy!
12/21/2005 5:41:09 AM EDT
[#13]
Send Tina a email, she will get back to you right away.

If you are going to call, the best time is around 2:00 pm central time for me
12/22/2005 3:11:26 PM EDT
[#14]
The package was there on my doorstep when I got home, one day early.

I'm not entirely sure the whole order is there, but I have to go through it more closely when I get back from xmas.
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