[ARCHIVED THREAD] - RRA Customer Service?

Posted: 10/27/2005 10:59:59 AM EDT

I have just ordered my first AR from RRA. How would you all rate their customer service after the sale? Thanks for any feedback.

Posted: 10/27/2005 11:10:46 AM EDT

[#1]

You should have gotten your rifle from another dealer that belongs here. You could have saved alot of money. i just got my RRA yesterday and I love it.

Posted: 10/27/2005 11:13:50 AM EDT

[#2]

I apologize...I did not order the rifle directly from them...I ordered it from a local reputable dealer that happens to be listed on the Rock River site. I was wondering if anyone has had any experience with repair/warranty work on the rifle. Thanks.

Posted: 11/10/2005 10:32:23 AM EDT

[#3]

I never owned a RRA.

Posted: 11/10/2005 1:27:26 PM EDT

[#4]

I posted a question on this board about a new RRA I had. RRA responded to the thread. What do you think?

Here was RRA's response to the thread when I was worried about a brown-colored substance in my barrel extension:

RRAMODERATOR
Industry Partner

Topgunpilot,
If it is of concern to you, then it is a concern to us.
Please contact our sales office for a return authorization. Let our techs evaluate the situation and see what, if any, course of action is required to rectify it.
Thanks.
Steve/RRA

ETA: Here's the thread. RRA's response was on the third page: www.ar15.com/forums/topic.html?b=3&f=118&t=256109&page=1

Posted: 11/10/2005 1:46:47 PM EDT

[#5]

A friend of mine broke the rear site on the detachable carry handle of his RRA... and it was completely his fault. He contacted RRA and they said send them the handle, they'll replace the site for free. Turnaround time was pretty quick, too.

Dan

Posted: 11/10/2005 2:14:17 PM EDT

[#6]

First hand knowledge, RRA's customer service is TOPS! I highly recommend RRA for the quality of weapons and courteous, knowledgable customer service staff.

Cheers,

Phil

Posted: 11/10/2005 4:11:57 PM EDT

[#7]

I have never ran in to any trouble when taking with any of the RRA guys or gals

Posted: 11/10/2005 4:19:05 PM EDT

[#8]

The above replies sound prommising but I wouldn't know because not a darn thing has gone wrong with my RRA

Posted: 11/10/2005 4:24:22 PM EDT

[#9]

I'm still waiting for mine.

Posted: 11/10/2005 4:36:41 PM EDT

[#10]

Quoted:
First hand knowledge, RRA's customer service is TOPS! I highly recommend RRA for the quality of weapons and courteous, knowledgable customer service staff.

This is a common perspective on RRA.

Hear it all the time

Posted: 11/10/2005 5:03:55 PM EDT

[#11]

I've got two RRA's and have been treated like the 'Don' everytime I've called them for whatever ...
- HD

[ARCHIVED THREAD] - RRA Customer Service?

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[ARCHIVED THREAD] - RRA Customer Service?

[ARCHIVED THREAD] - RRA Customer Service?