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Posted: 2/13/2004 9:06:11 AM EDT
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IMO, it doesn't matter how great a product is if the customer service isn't there. How would you rate the customer service departments of the major AR mfg's??? Which companies do you think are outstanding... which are less than outstanding. |
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Ok, so these companies are great but what makes your opinion as such? Do you get a return email within 15 seconds? Do they answer the phone on the first ring and call you back so It's their dime? Do they give you a new (whatever) because you dropped it and it got dirty?? Turned your problem in one day and overnighted it back to you?? Personally, I've dealt with Oly and RRA (also DSA for a FAL... and since they're now making AR's, I've mentioned them). [;D] My experiences differ in each case. I'm trying to find out what exactly others found good (or bad) in dealing with them. I've read threads where some are concerned about a company getting too big into gov't contracts and not taking care of us peasants. Well, what does it mean to not be taken care of and earn a bad or good reputation?? [:\] |
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Oly pre fire was less than stellar. They had a holier than though attitude, and pissed a lot of ppl off with factory seconds that made it out (cast lowers that were out of spec). I don't know how they are lately because I won't give them my money after my experiences with them. The only other ar manufacturer I have delt with is Colt...and they were pretty good. I have heard that is a crapshoot, and it has been awhile, so YMMV. Kevin |
| Doublestar/J&T No problems so far for them to fix. They get it right the first time. Always answer the phone on the first ring, deliver on time every time. They reject any color mismatches from the get go so you dont have to worry about "frankengen" looks as long as you use theur lowers. Which are by the way, Black, not grey or purple. I dont think most of you folks would refer to them as "major" but I certainly do. Fit, finish, function, and get it right the first timeness are #1 in my book. |
| Make a deal with the devil himself before you make any kind of a deal with American Spirit Arms in Scottsdale AZ. The deal with the devil will be more rewarding and more even handed. I live in Scottsdale and can't get service on my rifle. Everytime it goes back to them, I get the "nothing is wrong" speech. I n the meantime, I shoot the unreliable hunk of metal I purchased from them. Who ME bitter ????? Nawwww. |
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Well, I believe good customer service starts when you contact the company. Should that contact be made via phone then someone should answer the call. If via email then someone should revert with an email right away. In both cases the representative should be courteous, knowledgeable and professional. You should never be left wondering. The company should keep you advised of all status' and available information. They should also be consistent. You should expect a standard from the company. Best case is the standard is raised and increased (not the other way, which often happens). If the product is the problem they should solve the problem expeditiously. They should also pay for shipping [b]BOTH[/b] ways. I've been watching the threads on the EA lowers.. it seems a lot of people are pissed while others are happy. Seems there is a difference in expectations on customer service. That's my opinion..... |
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