Posted: 3/3/2004 10:43:59 AM EDT
| I would like to thank Ron and Chris of SWFA Inc. for their outstanding example of customer service. I recently experienced a scope failure with my SS 10x42 while enjoying a day at the range with my M21. The reticle shifted within the tube resulting in a canted appearance. Following the advice of members on Battlerifles.com, I contacted Bushnell to inquire about servicing the scope under warranty. Bushnell passed the buck to ABO of Miami, FL where I was notified that they would service the scope but it would not be warrantied work. ABO wanted me to pay the labor and parts to service a scope that I was told would still be under lifetime warranty. I became VERY frustrated when I started to realize that I may be screwed with this defective scope and with a baby nearly here little prospect to purchase a suitable replacement optic. But, despair faded after a very good conversation with Ron. Ron asked that I send the defective scope to SWFA Inc. and they would send me a NEW SS 10x42. Today I just recieved the replacment and I am very excited to attach the scope and enjoy my M21 once again. I am not sure what happened to my old one as it was about 4 years old and experienced only 300 rounds. But, the new one is better with more precise adjustments. |