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AR15.COM
12/10/2011 2:21:39 PM EDT
I just ordered a 14.5 pinned carbine stripped upper and was wondering what kind of turnaround time people were getting. This is not a complaint, I am just curious. The 14.5 pinned to 16 pic thread got the best of me.
12/10/2011 3:05:30 PM EDT
[#1]
Took about 7 weeks for me to get mine from them back in the Spring of this year.
12/11/2011 10:10:47 AM EDT
[#2]
I've been waiting since April of this year. That's 8 months with no end in sight...
12/11/2011 10:13:06 AM EDT
[#3]
Quoted:
I've been waiting since April of this year. That's 8 months with no end in sight...


I could not be that patient.
12/11/2011 10:23:25 AM EDT
[#4]
wow, did you ask for a refund or are you just really patient?
12/11/2011 10:39:18 AM EDT
[#5]
I lost my patience right around the 4 month mark but I figured if I waited this long it would be a waste to give up. Also it doesn't help that the guy is notoriously hard to get a hold of.  Check out this thread. Personally If I could do it again I would cancel and spend a little more and go the BCM route.

http://www.ar15.com/forums/t_7_109/920115_Anyone_on_here_dealt_with_smartgunner_com_recently_.html
12/11/2011 11:00:28 AM EDT
[#6]
A wait time like that makes me wonder if Daniel Defense even got your order. I would check with Daniel Defense to see if your order was even placed if you haven't already done so. An 8 month wait is not a delay, thats a screwover.
12/11/2011 3:25:15 PM EDT
[#7]
DD will build you any upper you want. My last one took 6 weeks. I know they do this for dealers not sure about public.
12/13/2011 7:54:19 AM EDT
[#8]
YAY! Just got an email from Tommy @ smartgunner. He said my order is finally ready and should be shipping out in a day or two. I'll post a pic when it gets here.
12/14/2011 2:55:49 AM EDT
[#9]
Quoted:
YAY! Just got an email from Tommy @ smartgunner. He said my order is finally ready and should be shipping out in a day or two. I'll post a pic when it gets here.


Many others got that same email, only to wait another 8 weeks.
12/20/2011 1:18:48 PM EDT
[#10]
Quoted:
Quoted:
YAY! Just got an email from Tommy @ smartgunner. He said my order is finally ready and should be shipping out in a day or two. I'll post a pic when it gets here.


Many others got that same email, only to wait another 8 weeks.


Well, a week's gone by and I haven't received any kind of shipping/tracking info. Sadly, you might be right...

12/20/2011 1:31:04 PM EDT
[#11]
Well, after a little more research I canceled my order and of course I'm still waiting for a refund. I'm well before any kind of chargeback time limit but based on what I read I wouldn't be surprised if I end up having to do just that. I then placed an order from Rainier who seemed actually happy to have the business.
12/20/2011 4:04:37 PM EDT
[#12]
Quoted:
Quoted:
Quoted:
YAY! Just got an email from Tommy @ smartgunner. He said my order is finally ready and should be shipping out in a day or two. I'll post a pic when it gets here.


Many others got that same email, only to wait another 8 weeks.


Well, a week's gone by and I haven't received any kind of shipping/tracking info. Sadly, you might be right...



I guess I spoke too soon. Shortly after posting my previous message, I get an email from Tommy apologizing for the delay. He also sent the tracking information and offered me free goodies for my patience. I can tell he really feels bad about this whole situation and is doing whatever he can to make things right. For that, he gets the thumbs up from me.

Op, sorry to hear about your order.  Like you, I also ordered a 14.5 lw upper but with a rail. If it took this long for mine I don't know if you should really of kept your order anyway. The best thing to do is to call him and see what's up.  Well I'm not gonna hijack your thread any further. Good luck!
12/20/2011 4:30:41 PM EDT
[#13]
I'm glad you got your order. I'm also glad I asked, should have done more research before buying but thats the way it goes sometimes. The discount wasn't that great having to pay state tax anyway so I didn't lose much by canceling. Its good to hear peoples' experiences, maybe it'll help someone else decide if they want to do business with the guy.
12/20/2011 5:59:54 PM EDT
[#14]
[/quote]

I can tell he really feels bad about this whole situation and is doing whatever he can to make things right.

[/quote]

I wish I could say the same. Although I didn't wait long my order was shipped without the rear sight. Tommy just kind of blew me off. Luckily Joe at DD got me taken care of.
12/30/2011 11:03:42 AM EDT
[#15]
I'm curious, what happened to their section here in the Industry forum?