User Panel
Posted: 6/22/2017 9:32:54 AM EDT
I used to order from you all of the time but this last order will be my last most likely.
I ordered a Magnetospeed V3 on the 19th for $350 and got free shipping...wohoo! Oh..wait....it didn't ship until yesterday and then it went from IA to Chicago via.....wait for it....SmartPost Now it says I won't get it until next Thursday (the 29th) which is ridiculous since I am 1 day away via USPS Priority Mail. STOP USING SMARTPOST...IT IS GARBAGE!!!! Just ship it USPS Priority Mail...why is this so hard?!?!!?! I will be buying from Midway from now on as it isn't worth waiting 10 days to get something when Midway will have it here in 2 days with $5 shipping. I will pay a few dollars more but it will be worth it to not have to deal with your shipping department practices. |
|
[#1]
Amen! Your experience has been my repeated exasperation. Not to be repeated again. (I don't think they are listening because it just doesn't change.) The Nitro-Express at Midway is light years ahead.
|
|
[#2]
I find it odd that I didn't get any kind of response from them....nothing. I don't want money I just want them to fix their shipping practices.
Oh well |
|
[#3]
Quoted:
I find it odd that I didn't get any kind of response from them....nothing. I don't want money I just want them to fix their shipping practices. Oh well View Quote |
|
[#4]
Thank you for letting me know that my rant didn't fall on deaf ears.
I really hope that you can make Mail Innovations and Smart Post go away. I would rather it be sent First Class Mail than either of those options honestly. I do need to follow up though and state that I did get my package early as it arrived on Monday despite the Thursday scheduled delivery date. I don't know if I just got lucky or if their dates add in a few days for USPS to process the item and deliver it but it showed up earlier than I figured it would so that was a pleasant surprise! |
|
[#5]
Quoted:
Thank you for letting me know that my rant didn't fall on deaf ears. I really hope that you can make Mail Innovations and Smart Post go away. I would rather it be sent First Class Mail than either of those options honestly. I do need to follow up though and state that I did get my package early as it arrived on Monday despite the Thursday scheduled delivery date. I don't know if I just got lucky or if their dates add in a few days for USPS to process the item and deliver it but it showed up earlier than I figured it would so that was a pleasant surprise! View Quote |
|
[#6]
I live in mn. I used to get orders via standard shipping within a coup,e days. Now it's 1.5 weeks with. Standard shipping. I was an edge member for dome time and finally dumped it as it was worthless for shipping.
|
|
[#7]
Yeah, no one from Brownells replied to this thread.
I'll buy a box of ammo every time from Brownells and Midway to stay away from this sub-standard service. |
|
[#8]
Yep worst of the places I buy from. Brownells is the last resort because of this.
Order something on Saturday they can't be bothered to get it shipped until Wednesday sometimes. This is an Amazon world now, everyone else has gotten their head out of their ass and can ship the stuff out same day or the next day if ordered later. With Brownells if you get free shipping, they drag their feet for a couple days then begrudgingly ship the longest/cheapest method possible. I have emailed them in the past about this with no reply. |
|
[#10]
As a new customer, I have to complain myself. How can in stock items not ship in 24hrs?
Smart post is absolute shit. I watched in horror as my package ended up at a small town hub near me. It took three days to get here after that even though any package from there would be next day using any other carrier. No more orders from me, I'll pay $5-15 more that your competition charges to get it a week earlier. Sad, because I guess that means I can't buy your exclusives. You have to do something to fix this. |
|
[#12]
Quoted: We hear you when it comes to shipping and have made major improvements on processing times etc. by adding additional shifts and employees. As far as complaints regarding mail innovations and smart post, these are all logged and provided to our operations teams weekly (including this one). We do hear you and continue to advocate for you internally. Thank you. View Quote |
|
[#13]
|
|
[#14]
My last order took exactly 12 days to ship. Not 12 days after order, 12 days in the hands of FedEx
|
|
[#15]
I recently placed my second order with Brownells prior to Black Friday. They allocated the items, but couldn't bother to put them in a box for 4 days. I called and said fuck it and cancelled the order.
I had planned on purchasing other items from them. I decided I will look else where. Pretty disappointing really. |
|
[#16]
Placed order Friday at 1PM and as of Monday 7:35PM they only created the label.
|
|
[#17]
I did not renew my Edge membership because of the shipping being shit.
I purchased a pair of Sig P320 mags off Gunbroker on Saturday. They arrived today (Monday). |
|
[#18]
I ordered one of their 80% Glock frames that were on sale with free shipping on 12/28. Its' still showing as "processing". It was backordered at the time but they've restocked these a few days ago. Not sure why my order is still "processing".
Perhaps is only my perception but it sure seems like if you order something from them on sale and/or free shipping they take their sweet time getting it out the door. Brownell's used to be good about shipping times but they've really dropped the ball lately. The quality of some of their products seem to be suffering as well. A buyer used to not have to worry about getting junk but that seems to have changed. Perhaps Brownell's is trying to compete with the Sporting Goods counter at Walmart? I want to like Brownell's but am finding it almost impossible lately. Midway appears to picking up the slack so I've begun looking there in lieu of receiving aggravation from Iowa. |
|
[#19]
Ordered 20 .458 bullets and 50 .338 bullets on 1/2/2018 they are just getting delivered today on 1/10/2018. Must of went Via pony express.
On the other hand ordered form Midsouth shooters supply.com 500 .224 bullets on Friday 1/5/2018 had free shipping also. And got delivered Monday 1/8/2018. Looking to order more reloading stuff today. Not going with Brownell's even thou they have $0.01 Shipping on Hazmat items today. |
|
[#20]
I can't complain , I placed order Sun. night, confirmation Email Mon. AM., shipping Email later in the day, showing delivery this Fri.
Better than last order I made from another vender, about 2 weeks processing, not even filling the order. There was no delay on the charge on my CC however, that was charged right away. Maybe things have changed. |
|
[#21]
S L O W
Order placed last week and this Morning I received my FedEx tracking number. Expected delivery: Friday. I am quite literally only five hours away from Brownells in an adjacent state!! |
|
[#22]
I'm on week 2 on waiting for a product. Sent UPS then to Mail Innovations where it'll add yet another week
|
|
[#23]
Quoted:
S L O W Order placed last week and this Morning I received my FedEx tracking number. Expected delivery: Friday. I am quite literally only five hours away from Brownells in an adjacent state!! View Quote In the good old days in Brownells I could place an order with the nice lady on the phone - this is pre internet now - and could count on it being at my house via Priority Mail in three days. Now that same part or same-sized apart takes 7 to 10 days with their low-cost inefficient mail Innovations, SmartPost or surepost. I keep waiting for the Brownells rep to come in and give us their canned response - oh yeah we hear you! We're working on it! They've been working on it now for 3 years. |
|
[#24]
|
|
[#25]
It's unbelievable how much business Brownells misses because of shipping.
I didnt renew my Edge membership this year and do most of my purchases through Midway now. Used to, i'd Order a few hundred dollars worth of stuff every other month or so from brownells |
|
[#26]
I used to order a bunch from Brownells. I have the Edge membership but don't plan to renew. What ever happened to the "Member Only special deals"? That didn't last long...
The shipping speed is stupid slow and the prices even with a dealer discount are usually higher than other places. Midway ships free (over $99.00) almost weekly and usually 1-2 days faster if not more. I have complained, in detail, to Brownells and left both my phone number and email, and NEVER had a response. Midway gets my money time after time after time. I miss the old Brownells and I feel like I got screwed on the Edge memberships. |
|
[#27]
Quoted:
I used to order a bunch from Brownells. I have the Edge membership but don't plan to renew. What ever happened to the "Member Only special deals"? That didn't last long... The shipping speed is stupid slow and the prices even with a dealer discount are usually higher than other places. Midway ships free (over $99.00) almost weekly and usually 1-2 days faster if not more. I have complained, in detail, to Brownells and left both my phone number and email, and NEVER had a response. Midway gets my money time after time after time. I miss the old Brownells and I feel like I got screwed on the Edge memberships. View Quote |
|
[#28]
Quoted:
Ah... the black hole known as mail innovations. It's not really all that innovative and the people that use it in their business should be ashamed of themselves. View Quote View All Quotes View All Quotes |
|
[#29]
I placed two orders on the 4th. First one shipped on wed., a bit long in my opinion, but it went Fedex ground. Received it today, so they had it to me in 1 day.
2nd order din't ship until today (all items were in stock too). This one is going via mail innovations. Not supposed to get here until the 15th. So 1 day for ground and 5 business days for innovations, to just go to the next state. |
|
[#30]
I had an order sitting in processing for 3 Days finally shipped it's coming slow boat to China mail innovations so I should get it sometime late next week or early week after.
I could have fucking drove the Iowa and back and picked it up twice in the time that it will take to get here. Give us the option for fucking Priority Mail! |
|
[#31]
Quoted:
Give us the option for fucking Priority Mail! View Quote |
|
[#33]
Quoted: As much as I loathe Mail Innovations, and to be fair, you can choose expedited shipping at checkout. I'm guessing the 3-5 business days option is Priority Mail. I still can't fathom how using two different shipping services for the same package saves them money. View Quote There are different rates for businesses obviously, versus what a person pays for priority mail. What used to be a three-day predictable trip from Montezuma Iowa to my house in Indiana has gone to a crapshoot of anywhere from 5 to 7 days and longer if it falls into the UPS mail innovations black hole. It is not uncommon for many of my packages shipped priority mail from farther away than Iowa to arrive much faster than any package ordered from Brownells, and that's even with an order placed with Brownells three to four days before I place the order with another vendor whose package came priority mail and not UPS mail innovations with a hand off to the post office. Mail Innovations is slow. And the tracking number often lies. This I got straight from a UPS driver. So that the internal numbers on package delivery times at UPS looks good when reviewed, anything that is mail innovations that arrives at a hub and is sorted and put in the bin that goes to the post office is considered now handed off to the post office. Even if it has not left the UPS facility. That is why often times when you track a mail Innovations package while it may say handed off to the United States Postal Service, in truth it is not and is sitting in a big plastic bin at the Hub waiting for the Post Office to either pick it up or for UPS to deliver it to the post office. He told me that it is not uncommon for a bin full of packages to sit at a sort hub for two to three days before being handed off to the post office. I don't doubt that one bit because I have had packages who's tracking has stopped at transferred to the post office when in fact the post office does not have it. Often times with mail innovations my packages sit for 2 days waiting to be transferred to the post office. It is a ridiculous system |
|
[#34]
The last two orders I paid for three day shipping and they don't even ship until three days later, now it's the weekend, so three days after I get the stuff. Eight fucking days waiting on parts.
|
|
[#35]
Placed an order with them yesterday in the early am and chose 3-5 day shipping...
I did get an email that the order has "shipped" (it was assigned a tracking # so i guess that counts as shipped) BUT when you use their site tracking it states I won't receive my order until Tuesday?!?!?! 3-5 days should put me at Saturday for delivery... This will probably be my last order with these guys. Every time I place an order it takes them 3 days to actually get it shipped (actually moving through the system). I don't pay extra to receive the same service I could have gotten for less. If this is someting that is out of their hands then maybe they should explore other avenuse for shipping!!! |
|
[#36]
Please check how you pack your ammo shipments.
Box arrived with bottom seam tape torn end to end. Luckily nothing had fallen out but all the boxes were crushed in at least one of their bottom corners. By comparison the top of the ammo had two layers of bubble wrap and bubble wrap around the sides....but nothing on the bottom side. |
|
[#37]
Quoted:
Please check how you pack your ammo shipments. Box arrived with bottom seam tape torn end to end. Luckily nothing had fallen out but all the boxes were crushed in at least one of their bottom corners. By comparison the top of the ammo had two layers of bubble wrap and bubble wrap around the sides....but nothing on the bottom side. View Quote When I opened it up they had used those cheap little air filled packing balloons that wasn't enough of them to try to hold 20 boxes of bullets in place. When I got done counting all of the bullets I ended up coming up almost 200 short. They made it right but had they packed the box correctly it would have never happened. All they did was throw in 20 boxes of bullets and some of those air filled balloons and allow the boxes to rattle around while being shipped. |
|
[#38]
same here, a few air pillows in the box.....
but still better than midway......... last few orders arrived in a non-padded envelope with no protection at all... |
|
[#39]
Ha, I thought I was the only one....
What I like about Brownells: -site -FFL/LEO discount -selection -return policy -their investment in retro ARs -the staff What I don’t like about Brownells -UPS Mail Innovations -FedEx Smart Post I could’ve sworn there used to be a Priority Mail option. I’d give up the “free shipping” silliness and pay more for the ability to select USPS since the P.O. is like 3 miles from me. I get stuff through the PO super quickly. When it goes UPS or FedEx I inevitably get the undeliverable BS and have to go pick up the package like 40 minutes away. Attached File Attached File |
|
[#40]
Midway ships SAME day... Brownells... Whenever they "feel" like it......
|
|
[#41]
I have had a order on backorder for two months. Then it got moved to order in process for 5 days. It shows that the item is in stock but still has not shipped. I called twice and they say ya it is in process. It is one hell of a process to ship a regular item. After this they better have a good price or Midway and DSG are getting all my orders. This is crazy.
|
|
[#42]
Quoted:
I have had a order on backorder for two months. Then it got moved to order in process for 5 days. It shows that the item is in stock but still has not shipped. I called twice and they say ya it is in process. It is one hell of a process to ship a regular item. After this they better have a good price or Midway and DSG are getting all my orders. This is crazy. View Quote Also, I placed an order Saturday.... Here it is Wednesday and hasn't even shipped yet. I've ordered parts from other places since then that will show up before Brownell's even ships. Come on, guys... |
|
[#43]
HAH I have had TWO orders from midway since I placed one with brownells (still not shipped)... NEVER again! Last two orders they canceled because they could not fullfill....nice...
|
|
[#44]
Quoted: Great to hear you got it early. Truthfully, Mail Innovations and Smart Post is likely not going anywhere because the numbers show a very very small percentage of packages arriving outside of the projected dates, which doesn't make a case for it to go. That said, by calling customer service one time to put a note on your account to have all orders go any other method may be possible. We do appreciate your sharing your thoughts and it has already been passed along. View Quote |
|
[#45]
I came here to complain about my order sitting for 3 days and not shipping and found this thread and one from 2015 that is exactly the same. I wish I would have ordered elsewhere now. Never again.
|
|
[#46]
I just add a cheap box of ammo to each order. Makes it ship ground instead of mail innovations.
|
|
[#47]
Quoted:
I came here to complain about my order sitting for 3 days and not shipping and found this thread and one from 2015 that is exactly the same. I wish I would have ordered elsewhere now. Never again. View Quote I also realized I placed an order Monday night and here it is Thursday night without any shipping notice even though I’d selected the non-Mail Innovations/SmartPost method. |
|
[#48]
Quoted: Lol I came back to the thread to see if there’d been any Brn response to the multiple complaints. I also realized I placed an order Monday night and here it is Thursday night without any shipping notice even though I’d selected the non-Mail Innovations/SmartPost method. View Quote I used to love you, Brownell's. You support IFC, but... it generally costs me more to buy from you if not for price then for sales tax, now this....you're killing me. |
|
[#49]
Quoted: Saturday order for me. The best part? I went to add an item to my order and was told cannot, already processing.... This was Wednesday. Here it is Friday AM.... not even shipped yet. I then asked CS when my Saturday order would ship, was told tomorrow (Making it a Thursday ship date).... Clearly didn't happen. I used to love you, Brownell's. You support IFC, but... it generally costs me more to buy from you if not for price then for sales tax, now this....you're killing me. View Quote Brownells it’s shipped within two days....I’m in day 5 myself from order confirmation email... |
|
[#50]
After all the customer complaints I see Brownells shipping still sucks... I’m on day 6 of shipping and I’m only 1 state over ?? Did you consider the loyal customers you are loosing when you switched over to that shitty smart post shipping in your business plan during the big move? Ridiculous..
|
|
Sign up for the ARFCOM weekly newsletter and be entered to win a free ARFCOM membership. One new winner* is announced every week!
You will receive an email every Friday morning featuring the latest chatter from the hottest topics, breaking news surrounding legislation, as well as exclusive deals only available to ARFCOM email subscribers.
AR15.COM is the world's largest firearm community and is a gathering place for firearm enthusiasts of all types.
From hunters and military members, to competition shooters and general firearm enthusiasts, we welcome anyone who values and respects the way of the firearm.
Subscribe to our monthly Newsletter to receive firearm news, product discounts from your favorite Industry Partners, and more.
Copyright © 1996-2024 AR15.COM LLC. All Rights Reserved.
Any use of this content without express written consent is prohibited.
AR15.Com reserves the right to overwrite or replace any affiliate, commercial, or monetizable links, posted by users, with our own.