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AR15.COM
4/13/2017 9:56:24 PM EDT
I got in on the Shield deal and ordered the wrong model.

Ordered the 180021 and would like to change it to the 10035.

Thanks.

UPDATE

Called an canceled as some suggested, nice lady told me that it was already marked for shipping.

But she said that make a note on the tracking number to return to sender.

Reordered the model that I wanted after I got off the phone.

So far so good.
4/13/2017 10:04:59 PM EDT
[#1]
Quoted:
I got in on the Shield deal and ordered the wrong model.

Ordered the 180021 and would like to change it to the 10035.

Thanks.
View Quote
Don't worry 'bout it skippy.  They know you by your username on arfcom, I'm sure they will take care of you.  
4/14/2017 12:06:33 AM EDT
[#2]
You can try to contact them by phone or email, but the ordering system has a prompt that you check that says that orders are final.

If they can't cancel the order, just refuse the transfer and perhaps pay a restock fee and order what you wanted. Best of luck
4/14/2017 7:36:24 AM EDT
[#3]
Call in, cancel and reorder. They won't let you change an order because it's serialized. I almost did the opposite of what you are doing but, decided to just stay with the non-safety instead. I got an email through and they put my order on hold until I called in and told them for sure what I wanted to do. Mine just shipped yesterday, ordered last week on Wednesday.
4/14/2017 10:44:04 AM EDT
[#4]
Quote History
Quoted:
Call in, cancel and reorder. They won't let you change an order because it's serialized. I almost did the opposite of what you are doing but, decided to just stay with the non-safety instead. I got an email through and they put my order on hold until I called in and told them for sure what I wanted to do. Mine just shipped yesterday, ordered last week on Wednesday.
View Quote
^This^...

It wasn't PSA, but I tried to change an order with another popular online firearms and accessories company and they told me to just cancel the order before it ships and then reorder because it is difficult for them to change an existing order. If it has already shipped, you have send it (item you wanted to change) back as a return, which could be subject to shipping and restocking fees, even you just want to exchange for something else.

As far as refusing the FFL transfer and shipping a firearm back to the seller, I've often wondered about this; since you are not, nor will be, in possession of the gun, who's responsibility is it to repackage and arrange for shipping back to the sender? The buyer is not in a position to do this, so it would have to be the receiving FFL dealer. Since this is more work for them, and they didn't get the FFL transfer fee, are they obligated to do this? It seems to me it's possible for the firearm to remain in limbo and not get returned, even though the seller has already paid for it.

Sorry, but I'm always thinking about the details of dealing with Murphy's law...

 
4/14/2017 11:17:46 AM EDT
[#5]
Quote History
Quoted:
Call in, cancel and reorder. They won't let you change an order because it's serialized. I almost did the opposite of what you are doing but, decided to just stay with the non-safety instead. I got an email through and they put my order on hold until I called in and told them for sure what I wanted to do. Mine just shipped yesterday, ordered last week on Wednesday.
View Quote
What?  I ordered mine Tuesday last week and it still hasn't shipped!  

What the duece PSA?  I want my gun!