Posted: 3/25/2016 3:18:03 PM EDT
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I ordered a lower last October to turn in to an SBR and it turns out, after I had waited on the stamp and got it engraved that it was out of spec. I received the upper last week and when I assembled it all the rear take down pins would not match up.
I talked with Allen in customer service and he has been quite helpful, except he had no solution in the event that the lower has to be replaced (as it is now a separately serialized NFA item.) He sent me a return authorization and I sent it off today. Alas, today I get an e-mail blast saying that my upper is on sale for $100 under what I paid. (SKU: 7779561) I asked if I could get the difference for the trouble and he informs me that no, policy is that it has to be within 24 hours. So, I have to wait for UPS, wait for 2-3 weeks for you to repair it if it can even be repaired, and wait for UPS again for a product you all screwed up (letting an out of spec serialized part ship out is ridiculous) and you won't even give me the sale price? Palmetto is rapidly climbing down my list of favorite companies. |
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It happens. They'll likely have to replace the lower, so plan on getting a refund for your tax stamp and resubmitting a form 1. Since you never built the SBR, you CAN get a refund on it. That's why you ALWAYS check the lower out before you form 1 it.
You received the upper last week - probably ordered 2 weeks ago. Sucks, but most vendors wouldn't honor that sale price either. |
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Quoted:
It happens. They'll likely have to replace the lower, so plan on getting a refund for your tax stamp and resubmitting a form 1. Since you never built the SBR, you CAN get a refund on it. That's why you ALWAYS check the lower out before you form 1 it. You received the upper last week - probably ordered 2 weeks ago. Sucks, but most vendors wouldn't honor that sale price either. I certainly wish I had checked the lower before hand but had dealt with several PSA lowers, If they can't repair it I'll have to figure something else out... which is gonna suck very bad. As for the sale... if it had worked then I would not have noticed it, but now they will have my upper for several weeks (their fault) as if it went on sale before they even shipped it. That's pretty shitty IMO and most places where I have even noticed it, offer a 30 day price protection. |
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Sorry to hear of your issues.
Receivers are machined with specific allowable variations ( tolerances) . When those tolerances are maxed out in opposite directions you have either very tight or very loose fitting uppers and lowers. I have know way of knowing if that is what is going on with your lower without looking at it. We will have someone from our technical staff contact you to assist you. |
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Quoted:
Sorry to hear of your issues. Receivers are machined with specific allowable variations ( tolerances) . When those tolerances are maxed out in opposite directions you have either very tight or very loose fitting uppers and lowers. I have know way of knowing if that is what is going on with your lower without looking at it. We will have someone from our technical staff contact you to assist you. It is already on the way back |
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I certainly wish I had checked the lower before hand but had dealt with several PSA lowers, If they can't repair it I'll have to figure something else out... which is gonna suck very bad. As for the sale... if it had worked then I would not have noticed it, but now they will have my upper for several weeks (their fault) as if it went on sale before they even shipped it. That's pretty shitty IMO and most places where I have even noticed it, offer a 30 day price protection. Quoted:
Quoted:
It happens. They'll likely have to replace the lower, so plan on getting a refund for your tax stamp and resubmitting a form 1. Since you never built the SBR, you CAN get a refund on it. That's why you ALWAYS check the lower out before you form 1 it. You received the upper last week - probably ordered 2 weeks ago. Sucks, but most vendors wouldn't honor that sale price either. I certainly wish I had checked the lower before hand but had dealt with several PSA lowers, If they can't repair it I'll have to figure something else out... which is gonna suck very bad. As for the sale... if it had worked then I would not have noticed it, but now they will have my upper for several weeks (their fault) as if it went on sale before they even shipped it. That's pretty shitty IMO and most places where I have even noticed it, offer a 30 day price protection. Why would you send them the upper? Did you try and pin another upper on the PSA lower? |
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Quoted:
Why would you send them the upper? Did you try and pin another upper on the PSA lower? Quoted:
Quoted:
Quoted:
It happens. They'll likely have to replace the lower, so plan on getting a refund for your tax stamp and resubmitting a form 1. Since you never built the SBR, you CAN get a refund on it. That's why you ALWAYS check the lower out before you form 1 it. You received the upper last week - probably ordered 2 weeks ago. Sucks, but most vendors wouldn't honor that sale price either. I certainly wish I had checked the lower before hand but had dealt with several PSA lowers, If they can't repair it I'll have to figure something else out... which is gonna suck very bad. As for the sale... if it had worked then I would not have noticed it, but now they will have my upper for several weeks (their fault) as if it went on sale before they even shipped it. That's pretty shitty IMO and most places where I have even noticed it, offer a 30 day price protection. Why would you send them the upper? Did you try and pin another upper on the PSA lower? The upper works on other lowers fine, other uppers do not work on this lower. They asked me to send both, it is useless to me without the stamped lower anyway. |
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There are some common things that can keep an upper from closing enough for the takedown pin to pass through such as screwing the stock tube in past the top inside edge of the lower. Maybe it will be something simple.
I had a front pivot pin that had a slight bend in it. You could not notice it by eye but it would not pass through any upper placed on the lower. I replaced the bent pin and all was well. |
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Quoted:
There are some common things that can keep an upper from closing enough for the takedown pin to pass through such as screwing the stock tube in past the top inside edge of the lower. Maybe it will be something simple. I had a front pivot pin that had a slight bend in it. You could not notice it by eye but it would not pass through any upper placed on the lower. I replaced the bent pin and all was well. It certainly wasn't the first thing, how could you even get the buffer retaining pin in? I would truly love for it to be the second thing. |
| You put the buffer retainer in then screw the stock tube in. A lot of things determine how far the tube can screw in before stopping all the way against the pin portion of the buffer detent. The detent hole placement on the lower, the lip on the bottom of the stock tube, the timing on the tube threads and lower receiver threads. The combination kind of sets up how far it can screw in before stopping against the actual pin portion. Some combinations allow the tube to go past the top of the lower when it stops against the pin. On older tubes there was no lip at the bottom and it was more common then for the timing to cause the tube to screw in to far just to cover the edge of the detent. |