Posted: 8/6/2012 6:45:41 PM EDT
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This is the e-mail I sent to you on Friday
I saw on ar-15.com you had blemished uppers for $49.95. I went to your web site and they were no longer listed. I called your store and they said they had 5 in stock but could not sell me one over the phone and to call your Internet sales. I called your Internet sales and they told me you were out but I could try calling customer service. I called customer service and they suggested going to the store , when I told them I live in Ohio they pretty much told me I was out of luck. I now see they are back on your web site at $59.95 but I can't add it to my cart. It also doesn't state if it has M4 style feed ramps. I assume it does. I'd like to purchase one at $49.95 if at all possible. This was your response Unfortunately I am unable to offer the $49.95 price as the upper receivers were sold out. Thank you. Nicole Kone Right after receiving this e-mail I went to your web sight and it still says you have them in stock. I tried calling your Internet sales and customer service numbers for two hours during your work hours and no one would answer. I rank your customer service right up there with optics planet , which is horrible. Apparently while sales are good customer service in no longer needed. |
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PSA has stated they have two inventories- online and in store. If they were sold out online and got additional inventory in but at a higher price, that might be why you received the response you did.
Just because you have to order one at a higher price doesn't mean they don't have customer service. |
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I've shopped at places that have online prices, and in store pricing.
For example, I bought a motocross helmet at Iron Pony Motorsports, the physical store, and when I got home, I realized it is cheaper online through the Iron Pony website. I take the helmet back and ask if they can credit me the difference, and they said no. So I returned the helmet, ordered it online, and the customer service lady emails me and says, "I'm mailing you out the helmet you just returned back to our store today." Seems like PSA is still working out their kinks in running two inventory systems. Not quite running like amazon.com just yet. |
| I fail to see how this is bad customer service or even thread worthy. Not answering their phones? Do you believe they have 10 people sitting in front of phones not answering them and ignoring you? I would bet everyone they had scheduled to handle CS calls were on the phone with other concerns. I am all for bringing note worthy concerns or issues to peoples attention, but this is neither. |
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Quoted:
I guess not replying to this thread for two days isn't considered poor customer service either. Are they required now to answer questions on this forum? I don't think they are. I would e-mail them personally not open a thread about it. Just saying. I've had good experiences myself with dealing with PSA customer service. |
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Thank you for your input and responses.
Unfortunately, as the other posters have pointed out there are two inventories, online and in the storefront. At any time, the storefront may have items that are unavailable online. We apologize if you were waiting for us to confirm that information here. We apologize that you missed the sale. The items in question were of limited quantity at that price, and we have sold all available to other customers. |