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AR15.COM
3/12/2017 1:52:23 AM EDT
So I jumped into long range shooting late last year. So far I'm loving it! I'm shooting a 6.5 creedmoor and it's a laser.

I decided to build a new rifle for 308 only matches. I wanted a Razor HD, but ran out of budget. I found a PST 6-24 at my lgs for a great deal. Probably because gen 2s are coming.

I tried to mount and level the scope but the reticle seemed "off" . I run a small business solo so my time gets limited. I took it to my local shop and had my shooting coach mount and level it. He found the same thing, reticle not level with turrets. He said he has seen this before and it wasn't a big deal. As long as reticle was level.

We took it out for a quick range trip and it seemed off. Only got a few attempted groups in and we called it a day.

I put rifle away for the week and just last night brought it out for some final tweaks. I took off rear cap(vortex flip up) and tried to focus the diopter a little better. When I touched the diopter, the reticle moved. I was shocked. I tried again, major movement. I took it to a practice match today and had two other people look at it, not good.

LGS does not have any more of this model to exchange me, so I'm stuck. Worst part is, I have the biggest match of the year coming up in three weeks. With shipping time and needing time to mount and re zero scope, I'm afraid I won't get it done.

Anyone ever had this issue. Any way to fix it? I'm going to call Vortex Monday am and I'm sure they will take care of it. Just wondering if there was something I could do.
3/13/2017 7:47:49 AM EDT
[#1]
Yeah, just call Vortex.  Their warranty can't be beat.  They will make it right.  I had an issue once.  I took some photos and sent it in.  The day after I sent in the product, I had a new one delivered.  I guess they passed each other in shipping.
3/13/2017 9:09:11 AM EDT
[#2]
just sent my gen2 back for an illumination issue and they had me a return label in about 10 minutes.They said currently its a 5 day turn around so You should be fine if you can get the optic shipped out right away.
3/13/2017 9:25:52 AM EDT
[#3]
Please call or email us at 800-426-0048 ext 6, or [email protected]! We'll get this taken care of RIGHT away! -RJ
3/13/2017 12:41:02 PM EDT
[#4]
Thank you!

Sent email this morning
3/14/2017 6:10:37 PM EDT
[#5]
Please keep us posted saabdrifter, hope they get it back to you in time.
3/15/2017 4:43:43 PM EDT
[#6]
Quote History
Quoted:
Thank you!

Sent email this morning
View Quote
I see this was two days ago. Just want to make sure customer care has contacted you back and got this thing going. No reason why we shouldn't be able to get it turned around in time for you match. Let me know if you need anything at all. Thanks.
3/17/2017 12:47:09 PM EDT
[#7]
Quote History
Quoted:
I see this was two days ago. Just want to make sure customer care has contacted you back and got this thing going. No reason why we shouldn't be able to get it turned around in time for you match. Let me know if you need anything at all. Thanks.
View Quote
I called on Tuesday. Very helpful, thank you!
It should be there on Monday.
3/17/2017 1:19:01 PM EDT
[#8]
Quote History
Quoted:


I called on Tuesday. Very helpful, thank you!
It should be there on Monday.
View Quote
Great, glad to hear it! If you need anything don't be afraid to send me a PM.
3/21/2017 12:05:43 PM EDT
[#9]
WooHoo!

Got my shipping notice this morning, talk about fast turn around.

Thanks Vortex, you really came through for me!
3/21/2017 5:57:16 PM EDT
[#10]
That's definitely a quick turnaround.Makes me feel more confident about buying a viper pst last week.I hope I never need warranty service but nice to know it's there.
3/22/2017 12:56:09 PM EDT
[#11]
Quote History
Quoted:
That's definitely a quick turnaround.Makes me feel more confident about buying a viper pst last week.I hope I never need warranty service but nice to know it's there.
View Quote
That's exactly why I continue to buy Vortex. Luckily, I have rarely had to utilize their CS. But when I have, I felt like they always go the extra mile.