Posted: 10/15/2010 5:44:31 AM EDT
| Rc'd Vortex Strike force Red/Green dot two days ago from" Optics Planet"/ Installed the batteries and instead of a ]"Round Dot" the image is a "Comma shaped Dot" Very Disappointed, returning for full credit. |
| Have you called/IM'd/emailed them? If not, you haven't gotten the chance to experience their exemplary customer service team bending over backwards to make this right for you. And if that's not the case, well, I wouldn't be complaining publicly unless I'd given them a chance to prove their excellent track record of fixing every problem. |
|
Yes I did talk to Vortex and they did say"Yes some of the units have problems"––However the way everyone raves about this unit, I would expect more for a unit that retails for $ 170.00 +. I just want my money back. As far as speaking about the unit on this forum––someone has to at least point out that all is not as claimed"
|
|
Quoted: Yes I did talk to Vortex and they did say"Yes some of the units have problems"––However the way everyone raves about this unit, I would expect more for a unit that retails for $ 170.00 +. I just want my money back. As far as speaking about the unit on this forum––someone has to at least point out that all is not as claimed" I'm surprised to hear our CS would be saying something like that. It sounds to me like what you're describing is astigmatism. Astigmatism is a common problem people have in their eyes that make a red dot appear some other shape than a round dot. The vast majority of calls we get about this end up being astigmatism and not the unit itself. That's not to say that it can't be the red dot, but it's usually not. What the CS should have told you is to try a few simple tests to determine if it's your eyes (astigmatism) or the dot. Here are some you can try: 1. Look through the scope with your other eye. If the dot changes shape, it's probably your eyes. If it looks exactly the same that could indicate it's the sight. 2. Rotate the sight about it's optical axis while looking through it. If the irregular shape of the dot rotates with the sight then it would indicate it's the sight. If the shape maintains its orientation, it's probably your eyes. 3. Let another person look through it and see if they see the same shape. 4. Try photographing the dot and see if it looks the same in the photo as what your eyes see. If doing any one of those tests seems to confirm that it might be the sight then just give us a call at 1-800-426-0048 and we will gladly send you a new one. If it's your eyes, then unfortunately there isn't much we can do. I hope this helps. If there is anything else we can do for you just let us know. Thanks! -Sam |
|
I'm sorry, but for post #8, you're pointing out that all is not as claimed, do you believe people are going to take your word? You didn't even try to work with the company on getting this rectified. Instead, you decided to post that you are unhappy with the product and was going to send it back to get your money refunded. Next time, work with the company and get the item fixed, if that doesn't work, then post the information, it'll have more merit. Quoted: Yes I did talk to Vortex and they did say"Yes some of the units have problems"––However the way everyone raves about this unit, I would expect more for a unit that retails for $ 170.00 +. I just want my money back. As far as speaking about the unit on this forum––someone has to at least point out that all is not as claimed" |
| A nice reply to a moron who calls you out without giving you a chance to make it right first. Don't worry Vortex I am still buying a sparc even though this idiot tried to sully your name you came on and gave a good checklist for him to determine the problem. I will keep it handy as I have bad eyes. |
|
This is directly from a Red Dot mfg's site that sells for $700
"The dot in my –––––––––– sight doesn't look round. Is it defective? If your dot does not appear to be perfectly round, the distortion is probably caused by the way that your eye perceives the dot, rather than by some mechanical defect. Due to differences in the lenses in different individuals' eyes, round objects that subtend areas near 3 minutes of angle may appear distorted in a variety of ways depending on the individual and other environmental influences. Inexpensive red dot sights sometimes have manufacturing defects that can cause the dot to be an odd shape. A simple test that can be easily performed will allow you to determine the cause of the apparent distortion: * Turn the sight on and look through as you normally would. (This test is easiest when the sight is not mounted on a firearm, but can be performed with the sight mounted as well. Just make sure that the firearm is unloaded and pointed in a safe direction.) * While continuing to look through the sight, roll the sight on its optical axis. * If the dot's irregularities seem to revolve around the center of the dot like the spokes of a wheel, there is a mechanical defect causing the distortion. * If the dot does not roll with the sight, the distortion is caused in the way your eye perceives the dot. This is not to say that you don't have good vision. You can see clearly and still see a distortion in objects this small. This effect is less pronounced in sights with larger dots. More people will see the dot in a sight with a 10 minute-of-angle dot as being perfectly round than will be able to see a 3 MOA dot as round. " This is the reason why you were seeing what you were seeing. It is a strange thing as it will generally appear different in every red dot you look at. Scott |
|
Thanks for the info Sam!
After playing with mine (the sight of course) I think the problem may be in my eyes! I see a group of small pixels as opposed to a single dot. However when I turn it 360 while watching the dot it never moves. You guys are a wealth of information! |
