Posted: 1/15/2008 6:17:44 AM EDT
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On Friday 1/11 I made an order for the CTR AK combo stock on the Aim Surplus website. I received a prompt e-mail confirming my order. I called today, Tuesday 1/15 to see if my order shipped. Unfortunately, we have some smart allecs in the neighborhood who like to steal packages left at the door. So, I like to know when a package is coming so I can arrange to have someone pick it up. I spoke with Linda. She requested my last name and my zip code. She could not find it in the computer. I explained that I received a conformation e-mail. Linda asked for the last four digits of my order #. I gave them to her, and she left to search. She came back to the phone a few minutes later and said that she still could not find my order, that it was probably waiting to be processed. She asked this time for the item #. I looked up the number on the website and gave it to Linda. She again left to search. She came back a few minutes later and said that she thought that the stock was out of stock and that she had no ETA on when the stock would come in. I told Linda that I thought that this was too long to process an order, and that the website should state that the part is out-of stock and that I wanted to cancel my order. Linda was very polite and helpful but offered no apology. She assured me that my order would be cancelled but could not give me a cancellation number or authorization, which makes me feel a little sketchy since they can't even find my order. This is very disappointing and surprising based on Aim's great reputation. I think took too long to process an order, let alone not even be able to locate the order itself. Geez, if it had been a firearm or ammo I'd have been very concerned. It's bad business to not state on the website that the item is out-of-stock or backordered. Would I have ever been contacted or just sitting and waiting? |
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I think Linda got confused, we actually shipped your order Monday morning (that was the first working day after you ordered on Friday). I think she thought you were waiting on a magpul 310 ctr which she was calling guys for at the time. I apologize for the confusion, i am going to send you a IM, with additional info Bryan Aim your IM box is full, so i emailed it |
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Bryan, Thank you for your help. No problem on the mix-up. Computers can be difficult to work with sometimes (or all the time  ). I couldn't ask for more than having the order processed AND shipped within one business day. Thank you for looking into this matter. Now I know why Aims has such a good rep. They process and ship fast, resolve issues. Thanks again for your help.PS: Thanks for the e-mail, sorry about my message box. I'll let everybody know how it is. Proof positive on how they actually do good business at Aims. They do have several products w/ the CTR stock at Aims, and I can see how there might have been a miscommunication, and I never fault anyone for having a computer issue ( I do, all the time). |