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AR15.COM
4/4/2016 2:42:32 PM EDT
So I got a new Gen 2 ss rail from Brownells in, and I see it's got one rail, I thought it was supposed to have 3.  Sent an email to troy on Sunday morning, he answers back in 45 minutes letting me know that handguard only comes with 1 rail now, per their website.  He graciously offered to send a couple out free, just needed my address.  That is awesome cs, it was my mistake and I will be ordering an extra rail on my dime because it was my error, but props for offering to send me one and email back in 45 minutes.   I need to look some more on your site, see if I can't find something else to buy wit this rail.  Always great to do business with a company like MI, and thanks again Troy for the offer.
4/14/2016 10:42:45 PM EDT
[#1]
Agreed, great CS.
4/15/2016 10:33:20 AM EDT
[#2]
Not only did he email you back in 45 minutes but on an off day, my next few builds will have MI handguards.
4/18/2016 9:02:43 AM EDT
[#3]
Yep! Great service from those guys/gals at MI!