Posted: 6/30/2014 6:16:32 PM EDT
| 2 weeks ago today I sent Bravocompany an email in an attempt to return a product I purchased directly from their website. After several days of not receiving any response, I emailed them again, and since then I have still not received any response. Of course, as everyone that has dealt with Bravocompany's customer service knows, a phone call did absolutely nothing. Also, some friends at a local gunshop that is able to contact Bravocompany through their distributor attempted contacting them for me and has not received a response, and we're beginning to think that something may be wrong on Bravocompany's end. Has anyone else attempted to contact Bravocompany in the past few weeks? What were your results? |
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I've tried emailing them as well a week ago and never heard back. I just sent off another one also, hoping they'll respond this time. Were you asking them for some sort of refund/exchange, or was it just a question about a product, or something like that? |
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It was just for specifics on one of their products. Your issue is obviously more important than mine, but they all goto the same email address it seems? I didn't mean it in any way like that, I was just trying to gather information about what sort of emails were not being responded to. I'd hate to think Bravocompany was doing anything shady, like not responding because I wanted a refund, but going through this after what I've heard... From what you said, though, it seems that this is not the case. As for the class as mentioned by the other poster, maybe that has something to do with it, but that seems very... unprofessional. |
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Yesterday.....(from BCM facebook)
EAG Trains BCM ! We completed the Special Carbine Class with our very good friends at Bravo Company USA in Hartland WI. Paul has been a good friend for over 10 years, and BCM makes the best AR rifles on the planet. It was a pleasure to train their employees 
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I can't imagine the entire production staff going out to teach a class. Actually, they didn't go out to *teach* the class. I taught the class. They were students. And as they did this class on Sunday, 29June, it was their day off. Days off are kind of normal in the American workplace. Unsure how you are making a connection... |
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Actually, they didn't go out to *teach* the class. I taught the class. They were students. And as they did this class on Sunday, 29June, it was their day off. Days off are kind of normal in the American workplace. Unsure how you are making a connection... Quoted:
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I can't imagine the entire production staff going out to teach a class. Actually, they didn't go out to *teach* the class. I taught the class. They were students. And as they did this class on Sunday, 29June, it was their day off. Days off are kind of normal in the American workplace. Unsure how you are making a connection... I was calling on Tuesday, 7/1. My connection is that I didn't think an entire company closes up to train, but I guess it's different in this industry. Regardless, you were training them on Sunday, not Tuesday, and no one was answering the phone. |
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That's a lame excuse and if the whole staff was out of the office during normal business hours, some kind of auto-reply should have been sent via email, and a message on the phone line. If this had been PSA or some other company, they would have been crucified for this type of absent minded behavior. BCM is supposed to be customer oriented, and not returning emails or phone calls for weeks is not cool. Pat, I understand you have a special working relationship with Paul and BCM, but making excuses for them is pretty unprofessional. Unless you are now their customer service rep, which I doubt. |
| It has been 2 weeks and 3 days, as of today, that my initial email was sent, and I have not received a response. Now knowing that the class was a one day activity, and over a week after my first email was sent, it's clear that Bravocompany either has had some major lapse in their customer service, or has decided they do not want to honor their return/exchange policy. I would still like to hear any recent experiences that anyone has had with their customer service, but I doubt that I'm going to hear back. |
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2 weeks ago today I sent Bravocompany an email in an attempt to return a product I purchased directly from their website. After several days of not receiving any response, I emailed them again, and since then I have still not received any response. Of course, as everyone that has dealt with Bravocompany's customer service knows, a phone call did absolutely nothing. Also, some friends at a local gunshop that is able to contact Bravocompany through their distributor attempted contacting them for me and has not received a response, and we're beginning to think that something may be wrong on Bravocompany's end. Has anyone else attempted to contact Bravocompany in the past few weeks? What were your results? Went thru email data base and not finding anything unresolved. Can you get me your order number please? Thanks! |
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Went thru email data base and not finding anything unresolved. Can you get me your order number please? Thanks! Quoted:
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2 weeks ago today I sent Bravocompany an email in an attempt to return a product I purchased directly from their website. After several days of not receiving any response, I emailed them again, and since then I have still not received any response. Of course, as everyone that has dealt with Bravocompany's customer service knows, a phone call did absolutely nothing. Also, some friends at a local gunshop that is able to contact Bravocompany through their distributor attempted contacting them for me and has not received a response, and we're beginning to think that something may be wrong on Bravocompany's end. Has anyone else attempted to contact Bravocompany in the past few weeks? What were your results? Went thru email data base and not finding anything unresolved. Can you get me your order number please? Thanks! The email address that I have sent two emails to, and the one that is provided on your official website, is [email protected]. Is this correct, or should I use a different one to contact you privately about a return/exchange? |
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Actually, they didn't go out to *teach* the class. I taught the class. They were students. And as they did this class on Sunday, 29June, it was their day off. Days off are kind of normal in the American workplace. Unsure how you are making a connection... Quoted:
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I can't imagine the entire production staff going out to teach a class. Actually, they didn't go out to *teach* the class. I taught the class. They were students. And as they did this class on Sunday, 29June, it was their day off. Days off are kind of normal in the American workplace. Unsure how you are making a connection... Since we have people calling Pat unprofessional because they can't read above a 3rd grade level, I figured I'd highlight this so the tards are kept at bay. |
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The email address that I have sent two emails to, and the one that is provided on your official website, is [email protected]. Is this correct, or should I use a different one to contact you privately about a return/exchange? Quoted:
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2 weeks ago today I sent Bravocompany an email in an attempt to return a product I purchased directly from their website. After several days of not receiving any response, I emailed them again, and since then I have still not received any response. Of course, as everyone that has dealt with Bravocompany's customer service knows, a phone call did absolutely nothing. Also, some friends at a local gunshop that is able to contact Bravocompany through their distributor attempted contacting them for me and has not received a response, and we're beginning to think that something may be wrong on Bravocompany's end. Has anyone else attempted to contact Bravocompany in the past few weeks? What were your results? Went thru email data base and not finding anything unresolved. Can you get me your order number please? Thanks! The email address that I have sent two emails to, and the one that is provided on your official website, is [email protected]. Is this correct, or should I use a different one to contact you privately about a return/exchange? That is the correct email. If there is a email comm issue, and you can get us your order number we can then reach out? Thanks! |