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1/8/2015 3:15:23 PM EDT
Sent an email on Saturday to customer service, still no reply.

Anyone else having issues contacting them.
1/8/2015 3:20:54 PM EDT
[#1]
They replied in this other thread they are slightly backlogged...

http://www.ar15.com/forums/t_2_124/258847_MagPul_30_PLevel_Defective___Does_Magpul_Ever_Answer_Customers_.html
1/8/2015 4:25:40 PM EDT
[#2]
I sent them an email before Christmas asking for a replacement screw and never got a response, but an envelope showed up a couple of days ago with the screw in it.  They are reading their emails but not always replying.
1/8/2015 6:17:54 PM EDT
[#3]
Yeah, it unfortunately can get quite busy around here right before the show season and during the Holidays...

We'll be getting through everyone's emails as soon as we can and if you have a critical issue that requires immediate attention please feel free to give us a call M-F 9-5 MST toll free at 877-4-MAGPUL.

As always, we strive to provide the best customer service in the business and will do whatever we can to take care of you!  
1/9/2015 6:43:54 PM EDT
[#4]
Almost a week now and still no answer, no excuses.
1/10/2015 12:53:51 PM EDT
[#5]
Quote History
Quoted:
Almost a week now and still no answer, no excuses.
View Quote


Keep at it. I know it's frustrating but Magpul will take care of you.
1/11/2015 1:02:11 PM EDT
[#6]
I sent an email about a replacement screw over three months ago and never got a response. I ended up just buying a different screw that would fit.
1/12/2015 10:37:31 AM EDT
[#7]
Quoted:
Almost a week now and still no answer, no excuses.
View Quote

Hmm, I wonder if we received the email.  Sending IM now.
1/12/2015 5:12:09 PM EDT
[#8]
I received the wrong iPhone 6 case several weeks ago.  I sent a couple emails, but never got a response. Spent over an hour on hold, but could not get through to CS.  Will probably order one from another retailer.
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