I’m sorry but I had to laugh when I saw this thread. It seems like for every satisfied customer, there’s someone who went through backorder hell. For their part, they do seem to have decent prices. But a price is only good if you actually get the product.
My experience:
I ordered various ASP and Inova micro-lights via their site. A day later I check their online order status and find my order has been placed on hold. They answer my email inquiry and say that a couple of the items were backordered. No big deal, right? Happens all the time.
Three weeks pass and the order is still on hold. I get some girl on their customer service line. She tells me which items are backordered. Is there an equivalent item in stock? Yes, she says there is. The light color is the same but the body color is different. How about a substitute? She says they can do that. Three more weeks pass and nothing arrives. Apparently, just because she said they can substitute an item doesn’t mean they would actually do it.
As civil as I can, I call and get a different guy. When he hears that I want to cancel the order, he offers a substitute micro-light and the order would go out Next Day Air. Nope, I just want to cancel the order. Either he didn’t hear that part or he’s ignoring me because he needs my credit card info again. Why? He explains that after 30 days, that information expires (?????). Well you know what? It wasn’t expired when I called three weeks before that and they took no action for my order. Cancel it.