Posted: 6/23/2009 8:02:36 AM EDT
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Why is it people feel compelled to give you attitude when you explain to them their problem lies in the manufacturer and regardless of how much they paid for the item if it was poorly manufactured it is just a piece of shit with a high price tag?
My family owns a dry cleaners, one of my very regular customers brought two of her husband's "very expensive" Ike Behar dress shirts back because the collars are very dark. Of course she tries to tell me it is my equipment. I explain to her it is glue the manufacturer used to fuse the fabric together before the collar was sewn. Over time the glue breaks down and seeps out, discoloring the collar. There is not much I can do to it, I can lighten it but not much else. She continues to tell me they are very expensive shirts, like that has any bearing on her problem. Then she leaves with an obvious attitude. I don't get it, I didn't manufacture the fucking thing, I just clean and press it. 
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Haha, happens with all segments. I used to own a gas station and I had customers who swore Bud Light tasted differently EVERY SINGLE !@#$ing time Bud changed it's packaging. Hell, they would even offer to pay extra for the old stuff if we could get it. I'm just convinced being stupid is part of the human condition. It doesn't mean everyone is stupid. It does mean everyone does stupid things. Sadly, because we humans have both free will and self delusion, we tend to always assume the other guy is the idiot before it ever dawns on us we are the ones who might be in danger of drowning in the rain. |
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Quoted:
My family owns a dry cleaners, one of my very regular customers brought two of her husband's "very expensive" Ike Behar dress shirts back because the collars are very dark. Of course she tries to tell me it is my equipment. I explain to her it is glue the manufacturer used to fuse the fabric together before the collar was sewn. Over time the glue breaks down and seeps out, discoloring the collar. There is not much I can do to it, I can lighten it but not much else. She continues to tell me they are very expensive shirts, like that has any bearing on her problem. Then she leaves with an obvious attitude. You obviously know what your talking about and know fabrics. If you knew you couldn't get it clean, why did you accept her business? She's not paying you to run the stuff through your machines, she's paying you to get it clean. |
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Quoted:
My family owns a dry cleaners, one of my very regular customers brought two of her husband's "very expensive" Ike Behar dress shirts back because the collars are very dark. Of course she tries to tell me it is my equipment. I explain to her it is glue the manufacturer used to fuse the fabric together before the collar was sewn. Over time the glue breaks down and seeps out, discoloring the collar. There is not much I can do to it, I can lighten it but not much else. She continues to tell me they are very expensive shirts, like that has any bearing on her problem. Then she leaves with an obvious attitude. You obviously know what your talking about and know fabrics. If you knew you couldn't get it clean, why did you accept her business? She's not paying you to run the stuff through your machines, she's paying you to get it clean. She took the two shirts with her and left the rest of the stuff, but thanks. |
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Haha, happens with all segments. I used to own a gas station and I had customers who swore Bud Light tasted differently EVERY SINGLE !@#$ing time Bud changed it's packaging. Hell, they would even offer to pay extra for the old stuff if we could get it. I'm just convinced being stupid is part of the human condition. It doesn't mean everyone is stupid. It does mean everyone does stupid things. Sadly, because we humans have both free will and self delusion, we tend to always assume the other guy is the idiot before it ever dawns on us we are the ones who might be in danger of drowning in the rain. Sounds reasonable. 
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google the manufacturer of the shirt and give her the number. then tell her to call someone that actually gives a fuck.
Why is it people feel compelled to give you attitude when you explain to them their problem lies in the manufacturer and regardless of how much they paid for the item if it was poorly manufactured it is just a piece of shit with a high price tag? My family owns a dry cleaners, one of my very regular customers brought two of her husband's "very expensive" Ike Behar dress shirts back because the collars are very dark. Of course she tries to tell me it is my equipment. I explain to her it is glue the manufacturer used to fuse the fabric together before the collar was sewn. Over time the glue breaks down and seeps out, discoloring the collar. There is not much I can do to it, I can lighten it but not much else. She continues to tell me they are very expensive shirts, like that has any bearing on her problem. Then she leaves with an obvious attitude. I don't get it, I didn't manufacture the fucking thing, I just clean and press it. you could also tell her $50 ain't an expensive shirt, and if she paid more than that she's a dumb cunt. |
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Why is it people feel compelled to give you attitude when you explain to them their problem lies in the manufacturer and regardless of how much they paid for the item if it was poorly manufactured it is just a piece of shit with a high price tag? My family owns a dry cleaners, one of my very regular customers brought two of her husband's "very expensive" Ike Behar dress shirts back because the collars are very dark. Of course she tries to tell me it is my equipment. I explain to her it is glue the manufacturer used to fuse the fabric together before the collar was sewn. Over time the glue breaks down and seeps out, discoloring the collar. There is not much I can do to it, I can lighten it but not much else. She continues to tell me they are very expensive shirts, like that has any bearing on her problem. Then she leaves with an obvious attitude. I don't get it, I didn't manufacture the fucking thing, I just clean and press it. THIS! My dad owned several dry cleaning stores and you wouldnt believe the shit people would try to pull. Leather was a big headache as was wedding dresses. One gal left her dress for 10 years! She showed up and wanted it back. Of course she had no receipt and of course we had already donated it to the SA after 5years. She had not paid storage for over 10 fucking years! Another one came to claim her dress but her fatass wouldnt fit into her dress. She was convinced it was the cleaning that shrunk her dress and not that she ate so much her ass became the size of the Hindenberg. But my Dad did find a 38 Colt snubby in a dudes coat, we held it several months. We turned it over to the LEOs and the dude never did go across the street to claim it. |
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Quoted:
Why is it people feel compelled to give you attitude when you explain to them their problem lies in the manufacturer and regardless of how much they paid for the item if it was poorly manufactured it is just a piece of shit with a high price tag? My family owns a dry cleaners, one of my very regular customers brought two of her husband's "very expensive" Ike Behar dress shirts back because the collars are very dark. Of course she tries to tell me it is my equipment. I explain to her it is glue the manufacturer used to fuse the fabric together before the collar was sewn. Over time the glue breaks down and seeps out, discoloring the collar. There is not much I can do to it, I can lighten it but not much else. She continues to tell me they are very expensive shirts, like that has any bearing on her problem. Then she leaves with an obvious attitude. I don't get it, I didn't manufacture the fucking thing, I just clean and press it. THIS! My dad owned several dry cleaning stores and you wouldnt believe the shit people would try to pull. Leather was a big headache as was wedding dresses. One gal left her dress for 10 years! She showed up and wanted it back. Of course she had no receipt and of course we had already donated it to the SA after 5years. She had not paid storage for over 10 fucking years! Another one came to claim her dress but her fatass wouldnt fit into her dress. She was convinced it was the cleaning that shrunk her dress and not that she ate so much her ass became the size of the Hindenberg. But my Dad did find a 38 Colt snubby in a dudes coat, we held it several months. We turned it over to the LEOs and the dude never did go across the street to claim it. My favorite is when customers drop something off with a stain we cannot remove, but don't mention the stain when they drop it off. Then when they come in to pickup the order they pull the poly off the order, go right to the middle piece in the order that has the stain, point to it and say "that wasn't there when I dropped it off!"
ETA - SPEAKING OF STORAGE!! One woman dropped off an Oriental rug and came back 3 years later to see if we still had it, we told her we did but she didn't want to pick it up right now... OK. A year later we donate the damn thing to Goodwill to get it out of the store and 6 months after that she comes back to pick up the rug. She told me, and I fucking shit you not, "I dropped off a rug a few months ago ..." I was dumbfounded. Over 5 years is "a few months ago." Anyway, she was speechless when I told her we gave it to Goodwill, and she just stood in the call offive for 10 minutes with her mouth open because she couldn't believe we did that.
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I worked at a restaurant for a while, and we'd always have a couple people who would order food, come in, pay, and then unwrap everything right on the counter - while people were in line behind them - and inspect every single thing, then warp it back up like shit and shove it into the bag. Invariably, they'd call 10-20 minutes later when they got home, bitching because the subs or sandwiches had fallen apart in transit because we "didn't wrap them right." Well, dumbfuck, it was wrapped perfectly fine until you ripped it apart to make sure your extra half-pound of mayo was slathered on. Then the "hamburger with cheese" and "cheeseburger without cheese" orders we'd get
Then you have the retards at electronics stores, acting like they know more than the salespeople (granted, salespeople rarely know much about anything, but they know more about what they sell than the people who buy it, normally) while trying to decide if they want a Compaq or an eMachine more. Look, bub, if you actually knew anything about computers, you wouldn't be standing in Best Buy arguing with the salesdude about whether a Compaq or an eMachine uses a "higher-quality" processor in the first place. The general public has ensured I'll never get a job dealing with them again. |