Posted: 12/6/2006 8:49:47 AM EDT
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A week ago, during a period of heavy winds in our area, the cable television line was knocked down by tree limbs. I tried for two days to get through customer service, so I ended up sending an email... Cable companies have a reputation of poor customer service, and I think it's justified. > Original Message Follows: A cable has fallen during a windstorm in XXXXXXX. > > Address is 2801 Avonhill to 2805 Avonhill > xxxxxxx,xx xxxxx > > The cable is not broken, just off the poles. > > tvone > On 12/6/06, Time Warner Cable Ecare XXXXX <[email protected]> wrote: > Dear tvone, > > Thank you for e-mailing us today. Please contact your local customer service at XXX-XXX-XXXX. We apologize for any inconvenience or misunderstanding. We understand that your time is valuable. > > Please choose the following options: > For Options in English press 1 > Current customer press 1 > Cable service press 1 > > > Thank you for your patience and understanding with this matter. > > > Sincerely, > > MXXXXX > Time Warner Cable Customer Care Specialist > Case ID: XXXXXX Dear MXXXXX, It surprises me that: 1) You work for Time Warner Cable, have the phone number, own the cable that has fallen, work in customer services, and you know my time is valuable, but 2) won't dial the number yourself to take care of your own problem. Items like these are the part of the reason that cable operators have a reputation of poor customer service. I informed you of a problem with your cable, and you would like me to continue working on it. It makes me glad that I'm a satellite television customer. tvone cc the city manager's office president and CEO of Time Warner cable Glenn Britt |