[Rant on]
Allright, so I ordered my lower receiver parts from RRA about 2 weeks before Christmas. I tried to do it via their web site link on ARFcom.
If you have ever tried to do the same, order all the parts for the lower off their site, you will understand my frustration. The long list of parts wouldn't let me add everything at once. Oh no, it kicked me out to the main page after each part was added to the shopping cart. This really was stupid as I was ordering springs, pins & many small parts all numbered off a scematic drawing. I gave up after a while as I couldn't keep track of where I was with my order.
I ended up calling my order in, & I told the salesman their web site sucked for ordering. I asked what my total was so I could subtract it from my checking account & the guy couldn't tell me. I ended up calling back a few days later to find out what the total was.
Fast forward to yesterday morning, I called to check as to why I hadn't gotten my order yet. I talked to a female sales person, who couldn't tell me, just that it was probably that they were out of the parts I ordered, & there was probably a back order on some of my parts. She said she would call back within 24 hrs.
It was about 31 hrs since then so I just called back to re-check what the hold up was. I talked to her again, & she asked me for my ph# again so she could get back to me.
I told her I gave her my # yesterday, & she said it was with my question & had gone to someone else to see why I hadn't got my order.
Then she checked real quick & told me they didn't have my ph#, & the credit card # they got from me was wrong when I made my order.
I have thought all along I got dropped because I told the salesman his web pg sucks, & I told the sales lady I was thinking of doing a post about it.
It really chaps my hide that this kind of stuff goes on, & I will in all likely hood order from Bush Master from now on, or even DPMS.
I realize it wasn't the worlds biggest order, but I still feel let down by their service, & will do my best to avoid them for all future orders. If I can get "it" somewhere else I will.
[Rant off]