Posted: 12/9/2004 5:21:28 AM EDT
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Specifically, MS OUTLOOK help. I'm working out of my home office today. My workstation was in the shop for repairs this week. When I got it back Outlook would not run. Apparently, somehow my "pst" file got corrupted. Here is the message box I get when I try to start up Outlook (Red ball with white cross in it...) Errors have been detected in the file: C:\WINDOWS\Local Settings\Application Data\Microsoft\Outlook\outlook.pst. Close all mail-enabled applications and then use the Inbox Repair Tool. I can't find any "Inbox Repair Tool" because I can't start Outlook. I don't have a clue where else to go to follow these directions. What can I do? Do I need to reload MS Office? I'm running a Windows 98 Dinosaur Pentium III 600 (Hey...it works...usually!)  HELP! |
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If you can't open your Personal Folders file (.pst) (Personal Folders file (.pst): Data file that stores your messages and other items on your computer. You can assign a .pst file to be the default delivery location for e-mail messages. You can use a .pst to organize and back up items for safekeeping.) or your Offline Folder file (.ost) (Offline Folder file: The file on your hard disk that contains offline folders. The offline folder file has an .ost extension. You can create it automatically when you set up Outlook or when you first make a folder available offline.), or you suspect that your .pst or .ost data file is corrupt, you can use the Inbox Repair tool (Scanpst.exe) to diagnose and repair errors in the file. The Inbox Repair tool scans only the .pst or .ost file, making sure that the file structure is intact. It doesn't scan your mailbox on the Microsoft Exchange Server. The Inbox Repair tool will reset your file structure and rebuild headers. The Inbox Repair tool works on both the Microsoft Outlook 97-2002 Personal Folders File (.pst) and the Outlook Personal Folders File (.pst) data files. Scanpst.exe is installed when you install Microsoft Outlook and is located at: drive:\Program Files\Common Files\System\MSMAPI\LocaleID folder - where LocaleID is the locale identifier (LCID) for the installation of Microsoft Office. The LCID for English - United States is 1033. That's what it says about that!  |
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In the Enter the name of the file you want to scan box, enter the name of the .pst or .ost file that you want to check, or click Browse to look for the file. To specify scan log options, click Options, and then click the option you want. Click Start. When the scanning is completed, and if errors were found, you will be prompted to start the repair process. To change the name or location of the backup file created during the repair process, in the Enter name of backup file box, enter a new name, or click Browse to look for the file. Click Repair. Start Outlook using the profile that contains the .pst file that you tried to repair. More stuff I could send you an email but I guess that wouldn't help.
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I followed your recommendation and it worked...partially. I can now start up Outlook but all my files and folders are gone...no they are "moved". I haven't yet been able to find my Contacts' information. I wonder if I got a virus? The 'puter was in the shop at Best Buy for some tune up work and a DVD ROM install. Outlook worked before I took it in...now it doesn't...at least not fully. Anyway, I'm in the process of reconstructing all of the folders and files. I'm at my office now and will send my email contact list home to manually enter the addressees. What a pain in the ass this is...  Thanks very much for your help. |
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You should be able to "export" your contact list to a file and then "import" that file back into Outlook. This option is in the "FILE" tab. You can also (I think) export all your folders and settings and "import" those. I wonder what the computer "tech" was stirring around in that messed up your email? I think I might call them up and ask. Oh, and I just posted what my Outlook said about the repair program. |