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Posted: 11/24/2003 8:12:04 PM EDT
Link Posted: 11/24/2003 8:17:47 PM EDT
Link Posted: 11/24/2003 8:17:49 PM EDT
don't worry, when i was still relatively new to computers, a Compaq tech support guy talked me into formatting my HD over a relatively easily fixable problem (in retrospect)....
Link Posted: 11/24/2003 8:25:12 PM EDT
See following: [url]http://www.ar15.com/forums/topic.html?b=1&f=5&t=216696&w=myTopicPop[/url] Took them 3 weeks to replace my original system under warranty last year, now the above. Their customer service is the worst I have dealt with....EVER!
Link Posted: 11/24/2003 8:26:52 PM EDT
Good God man back your shit up! Good God man back your shit up!! Good God man back your shit up!!! Yeah, it's that important. (and really simple) With all the agressive trojans out to delete your data I'm surprised that you ended up deleting your data. Your IE problem sounds like a Mircosoft problem not a Dell problem. Try Opera.com for a better browser [:)]. I feel for 'ya man!
Link Posted: 11/24/2003 8:27:34 PM EDT
Wow, crummy service aside, you really should have known better and backed up your data before reinstalling the OS.
Link Posted: 11/24/2003 8:29:16 PM EDT
Link Posted: 11/24/2003 8:29:18 PM EDT
Steyr, your tell of woe could be said about all of the retail computer manufacturers. You are right, you should have been able to do something besides restore. Little know fact is that AOL will change settings in your system to make it difficult at best to change your connection settings. While the systems these companies sell maybe all that someone needs, they should seek technical support from a local shop, as chances are, they can fix your problem, even if it is a couple of hours labor, which is still cheaper than a disk recovery. sorry about your woe..... dave
Link Posted: 11/24/2003 8:30:23 PM EDT
Link Posted: 11/24/2003 8:30:28 PM EDT
PEBKAC.
Link Posted: 11/24/2003 8:35:07 PM EDT
And all you had to do was talk to 1 person who had a clue. You could have went microsofts site and download the ie install. You know there still is a chance you can recover some of what you want from it. There are many utilities out there for doing such recoveries these days.
Link Posted: 11/24/2003 8:42:01 PM EDT
Originally Posted By SteyrAUG: 1. Don't buy Gateway. They sent me a computer plagues with issues and problems. 2. Don't Trust Gateway Tech Support. They are morons who never seek to solve the problem at the cause but are only looking for the easy way out "Insert Your Restoration CD." Don't trust them to be aware of common issue like defective Restoration CDs. 3. Gateway doesn't give a fuck. They accept no repsonsibility for anything. Even if they tell you to do something and their equipment or software is defective, they do not give a fuck. they will NOT help you.
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Yep, most computer companies are like this. My Compaq Presario notebook was a nightmare. I bought at Best Buy because it was cheap after rebate. I had several hardware problems from the ethernet to the DVD drive. In all cases, the technical support was useless, and I was not willing to part with the computer for weeks at a time to send it in for warranty repair. I remember when companies used to do advance replacement as a matter of course. I guess that was before computers had a 6 month half-life.
Link Posted: 11/24/2003 8:43:30 PM EDT
Link Posted: 11/24/2003 8:51:26 PM EDT
I'm sorry that happened to you. I personally don't believe what a lot of tech say. I've heard from many PC tech you can re-install the OS without losing any stuff on the hard disk(s), but it will be cold day in hell. I will just have stumble along with whatever problem and endure it. It is pretty hard to backup a 80G hard disk on CD-Rs, then it is time for tape backups.
Link Posted: 11/24/2003 8:56:10 PM EDT
sooooo, how many .223 are going through the computer before it gets packed? [BD]
Link Posted: 11/24/2003 9:12:51 PM EDT
i feel your pain. Our first computer was an NEC. dont ask. within 2 years of buying it it was lagging badly and finally crashed. basically every dang thing was GONE in an instant. we called tech support and got the run around and then they took it in and we heard NOTHING for several weeks. finally they said it was a lost cause and decided to send us a replacement. SIX MONTHS LATER we got our replacement. a few years later i convinced my brother to go computer shopping and together we bought our 2nd computer (or should i say 3rd? [rolleyes]) This is a sony vaio of which we have had few problems. The "replacement" NEC crashed last year and has been dormant since. we now have a CDrw drive and EVERYTHING is backed up. also id never use a recovery CD for somthing as simple as browser problems. if all else fails.........download mazilla [:D]
Link Posted: 11/24/2003 10:40:24 PM EDT
Link Posted: 11/24/2003 10:45:27 PM EDT
Originally Posted By SteyrAUG: quote] Actually that wouldn't have worked. With IE crashing I couldn't have got to the Microsoft site. And I tried some heavy duty recovery software, no dice.
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There's always a way. You could have asked somebody you know for a ie installer on a floppy. It's only 400k. then downloads what it needs thru itself. That's because most of the recovery software look at the current fat tables for references. There are sector grabbers out that look beyond the new fat tables. A standard drive format is not a true wipe and a dump of the fat tables to clean. I never bought a pre-built/branded pc. All of the issues above is a few of the reasons why..
Link Posted: 11/24/2003 11:17:14 PM EDT
I think some said it best 1. Back your shit up no computer is reliable enough to not back your data up. 2. Damn Steyr you have to be smarter than the tools you are working with.[:D]
Link Posted: 11/24/2003 11:24:05 PM EDT
Don't trust a computer to store any form of your data reliably. Ever. Even raid systems drop out and don't come back on occasion. Burned media, like DVD's, CD's, etc., are better, but keep them safe away from your computer (off site maybe?). In the mean time, sorry to hear of your tale of woe.
Link Posted: 11/25/2003 12:03:56 AM EDT
[Last Edit: 11/25/2003 12:04:41 AM EDT by Zardoz]
Damn, Steyr... That sucks! Even the HP I bought at wally world has given me no problems. That POS Nvidia video card I had in it, on the other hand, was nothing BUT trouble! Btw...
The program has perfomed and illegal function and will be shut down
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I know this error message, and it sounds suspiciously like Win 98. edited for board code
Link Posted: 11/25/2003 1:47:06 AM EDT
I've never had a bit of trouble with my gateway and it's 5 years old. The last "problem" I had with it was the result of me installing the wrong "updated" driver. The Gateway tech support linked to my machine online and sussed the whole thing out. He KEPT me from flashing my BIOS, I was all set to do it. From research I had done previously that seemed like the necessary solution due to incompatibilities between the driver update and the older BIOS. It wasn't, I had DLed the wrong driver. When I first received it one of the guns in the monitor was blown. They shipped me a new monitor the day I talked to them and included a shipping tag for the old monitor. Late last year _someone_ spilled Pepsi into the keyboard. I noticed it the first time I hit a key and a geyser of soda shot out of the kb.[pissed] They replaced it no questions asked same as the monitor. The only gripe, and the reason I quit hanging around here after '99 or so, was it was so dam slow. Any big pic or anim and the box would lock up. Guess what I learned? RAM ain't just for playing games. I had double digit kb RAM just like I ordered, makes it hard for any machine to work. I upgraded the RAM and the motherfcker flies now. Yes, next change is a burner so I can get a lot of these files off my HD before (not if) it burns in.
Link Posted: 11/25/2003 4:42:16 AM EDT
Listen to Troy. Adding a second hard drive is cheap and easy these days. If you have important stuff on your computer (not your porn, I mean business stuff) you should back it up every day. Dumping your files to a second drive is quick and easy.
Link Posted: 11/25/2003 4:59:35 AM EDT
SA, I feel for you man, that really really sucks all around.. But there are three things certain in life.. Death, taxes, and data loss. Backups are essential for anything you want to use _tomorrow_. I'm a computer geek and have been for years, and at this point I specifically refuse to sweat, pant, or freak out when one of my users blows away their data. They all know how to back up, where to back up, and when to back up. if they don't choose to do so, I do what I can.. Run an un-eraser, inform them of the cost of REAL data recovery, and suggest they get typin. As for Gateway and their tech support, I don't think you would be any better off with any other brand, or any other co's tech support. You said yourself that the guy there on Xmas was the guy who didn't rate enough to get the holiday off.. Well buddy, by and large, the guys who take these calls are there because they don't have what it takes to be a real computer geek in a profitable and enjoyable environment. Pay and treatment is shitty, and the only ones who stick around can't do better. All vendors are the same. Shit, Dell is all proud because they re-routed a good volume of their tech support back to the US from Bangalore, India. People couldn't understand 'em, and the support absolutely blew. There are different levels to phone support though.. The first live voice you get is usually level one, the "have you rebooted? Are you sure you rebooted? Why not try rebooting while I'm here on the phone" guys. Normally you can request higher levels of support, and if you sound like you know what's what, you normally get it. As to getting them to help you out on recovery, good luck man.. My guess is you got a snowball's chance in a gas kiln on the warm side of hell with a wind from the south, of actually getting them to spring for shit. Just like they say, "not responsable". Incidentally, it sounds to me like the problem might have been in Windows or IE or both. Frequently, Gateways will have the Windows system (install) files in a directory like c:\windows\options\cabs or c:\cabs. Running from there, you can reinstall over the old copy. Updating IE from the web with the newest version is never a bad idea, but these are just suggestions. If you're not comfy with these sorts of things and have anything to lose, leave it be.. Replace it when you can.. And take the thing down to Bulletfest as a donation.. Or send it to me ;)
Link Posted: 11/25/2003 5:04:19 AM EDT
As easy as it is to build your own pc and as stable as XP is, it amazes me that Gateway and Dell sell any pcs. Dell support isn't much better.
Link Posted: 11/25/2003 5:09:01 AM EDT
[Last Edit: 11/25/2003 5:09:58 AM EDT by brasspile]
SA, next time that happens, get ahold of me. Unless you get FBI level data recovery, you aren't getting your data back. (yeah, I was Gateway Tech in 94-96, but now if you are MCSE, you can't work there, since you have the ability to think.) -- Edited to add: I was 2/3 author of original version of that nifty 'recovery CD' you ran, circa 1995.
Link Posted: 11/25/2003 5:26:30 AM EDT
I had a gateway and had problems right out of the box. For the past 2 years I've been on a mac. It has some disadvantages, but at least their TS is American. -HS
Link Posted: 11/25/2003 5:29:23 AM EDT
Originally Posted By Q3131A: As easy as it is to build your own pc and as stable as XP is, it amazes me that Gateway and Dell sell any pcs.
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That's a profound statement. I've never purchased a factory-built, name brand computer. It's just too easy to put them together myself.
Link Posted: 11/25/2003 5:29:44 AM EDT
If your data was that important you could have chipped in another $100 for a burner and backed up Next time run Windows 2000 or Windows XP, very stable
Link Posted: 11/25/2003 5:42:17 AM EDT
Originally Posted By ColonelKlink: PEBKAC.
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[rofl2] YOU MUST BE A TECH ALSO!!!! mike
Link Posted: 11/25/2003 5:44:39 AM EDT
You rolled the dice and you lost. Hopefully you learned a lesson from it. Bet that $75 CD burner looks real good right NOW, huh? [:D]
Link Posted: 11/25/2003 5:45:30 AM EDT
[Last Edit: 11/25/2003 5:46:58 AM EDT by Chimborazo]
Windows 2000 and XP are more stable that 98, but they still suck. Microsoft has done a pretty good job of managing user expectations, and has gotten away with us thanking them for a still-shitty product. I just bought a Mac with a 20GB iPod. I'll back my important stuff up on the iPod and burn it to DVD. OSX will beat the shit out of any Microsoft OS anyday, and from what I here the customer service isn't too bad.
Link Posted: 11/25/2003 7:29:11 AM EDT
I just bought a Mac with a 20GB iPod. I'll back my important stuff up on the iPod and burn it to DVD. OSX will beat the shit out of any Microsoft OS anyday, and from what I here the customer service isn't too bad.
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I'm in an all Mac district, that's 90% of what I work on. FYI- OSX is just as problematic as anything else out there.. And more problematic than some. Just got my first copy of 10.3 (Panther) in the mail yesterday, we'll see if they fixed all the BS bugs in 10.2.x... Of course, you have to pay for the upgrade to 10.3, just as you did to 10.2.. paying for bugfixes must be a page Apple stole out of the MS playbook. The hardware is just as bad as PC hardware, though less standardized, more expensive (both initially and for replacement parts), and MUCH harder to work on. Take your fancy-ass iBook. Now, your iBook runs fine for a year or so.. Then the hard drive dies (as mentioned above, the most likely parts failure on any machine). Send 'er back, bite the bullet, and pay through the nose. You will never get that drive out of there, and if you do, you'll never get the notebook back together. It's about the last component that frees itself in disassembly. Or you blow a CD drive on your iMac.. Be prepared to spend hundreds, as the drive is specific to the machine.. Not a $40 modular replacement like most PC's. Yea, I've been up to my shoulders in PC's and Macs, and I'll take a PC any day of the week.
Link Posted: 11/25/2003 7:49:45 AM EDT
Sorry the utility I gave you didn't recover the wiped disk data, I remember talking to you last year. The first thing many of these so called support dumbshits want you to do is put in their restore CD, they often don't bother telling you it will wipe out everything you have.
Link Posted: 11/25/2003 8:12:09 AM EDT
Strange, I've had my Gateway for 7 yrs, been thru the Win95/Win98/Win98SE/WinME and now runs WinXP with no probs. I maxed out the RAM and added a second HD and it is still running like a champ... [joke]must be like Wolf Ammo, works with some, fails with others[/joke] [banghead] I feel for ya man, I burn all my stuff to CD every other week.
Link Posted: 11/25/2003 8:21:48 AM EDT
Dude!!!! You're getting a Dell!!!!
Link Posted: 11/25/2003 8:24:57 AM EDT
www.buyabs.com The cost of one of their built systems is the same as what you'd pay for all the components alone minus labor. I have had one of theirs for about 5 years now and it's still running, albeit it's getting a bit slow. I think it's largely due to all the crap that's been in and out of it.
Link Posted: 11/25/2003 8:30:50 AM EDT
These companies build computers with the cheapest shit they can find. Sometimes it's okay cheap shit, sometimes it's not. It's a crap shoot. Build your own and be sure.
Link Posted: 11/25/2003 8:33:45 AM EDT
Link Posted: 11/25/2003 8:37:57 AM EDT
Originally Posted By ProfessorEvil: Don't trust a computer to store any form of your data reliably. Ever. Even raid systems drop out and don't come back on occasion. Burned media, like DVD's, CD's, etc., are better, but keep them safe away from your computer (off site maybe?). In the mean time, sorry to hear of your tale of woe.
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No doubt. Just spent 13 hours rebuilding our Raid 5 Exchange email server last Thursday because Raid would not rebuild when the new HDD was put in. It was a Gateway too. The Gateway tech was VERY helpful. They usually are. I am a network admin on a network with over 400 Gateway PC's and a few Dells. Let me tell you that Gateway products are no better or worse than Dell/HP-Compac/IBM/etc. Nor is there support. With any brand there are lemons, and there are dufus, know-nothing, rude tech support people. Just like in all of life. It's a crap shoot like everything else. You may have a thousand people who have had no problems with their Kimber/Springfield/Bushmaster/Colt/etc. But you will also have some who will have had a nightmarish experience with their products and service department and who think they are crap. Tis all a roll of the dice. There are very few products these days that you can absolutely count on to be flawless. That's because it's all mass-produced and QC is spotty or non-existant. Even people who can afford handmade items (like some custom guns for instance) sometimes have to deal with the maker to fix issues -- and those products cost MUCH more than mass produced items. That's the just way it is. You can hate Gateway, but there's no guarantee that you won't hate Dell or some other manufacturer in the future just as much.
Link Posted: 11/25/2003 8:38:09 AM EDT
You ought to buy a "Thumb Drive". A great device and the prices are falling daily.
Link Posted: 11/25/2003 8:59:17 AM EDT
The only problem I've had with my Gateway in the past two years was the hard drive went to shit, but that was replaced under the warrenty. It does seem like their answer to everything thing is to do a restore. They did that to me once and I lost everything. From then on I backed all my shit up on CD.
Link Posted: 11/25/2003 10:39:53 AM EDT
1. ALL computers suck. Some suck less then others but they ALL SUCK. You must have a tested disaster recovery strategy in place to protect a computer you rely on for business purposes. 2. Anytime you install AOL’s suck ass software on a computer the only way to completely uninstall it is to re-install the O/S and all the applications. Never install AOL on any computer you care about. If you must HAVE AOL install it on a 2nd HD or other computer. 3. Buy a Western Digital external 160GB or 200GB external USB 2.0/Firewire hard drive. Use Norton Ghost to regularly image your complete system. Backup all critical data files on a daily basis. Store the WD drive in your safe when you're not at home. If something happens to your system (virus/Trojan/drive failure/fire/I-am-stupid etc.) you can easily restore your complete system and be back up and running with no loss of data. 4. NEVER APPLY FIXES or UPGRADES to your system without making a fresh image of it with Ghost before you do anything.
Link Posted: 11/25/2003 11:01:21 AM EDT
Originally Posted By Jetlag: These companies build computers with the cheapest shit they can find. Sometimes it's okay cheap shit, sometimes it's not. It's a crap shoot. Build your own and be sure.
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a couple of y'all have said that. i *used* to do this all the time. the problem is that i can't seem to reliably be able to purchase quality components to assemble my computers. too much "this is the hot ticket" gamer gee-wizardry. i want something that'll last. after my last go around with trying to assemble a system that wouldn't blue screen while trying to install windows 2000, i just bought a sony vaio desktop sytsem. how refreshing to start with a "new" computer when the first 4 or 5 hours isn't installing the OS. [:)]
Link Posted: 11/25/2003 11:26:19 AM EDT
I'll be back with comments later...
Link Posted: 11/25/2003 2:30:34 PM EDT
[Last Edit: 11/25/2003 2:35:13 PM EDT by sfcret]
would you like some cheese with that whine? hmmmm seems to me after reading your post, you're the one you have to blame for losing the data...."I didn't have a cd burner to backup my files" is a lame and sorry excuse. if those files were important to you, then you would have took the necessary precautions to back them up. computers are not 100% reliable....it doesn't matter if you buy them off the self, or build one from scratch. don't back up your files, then be prepared to look in the mirror and blame that person for lost data. it's too easy to blame this company, or that company....but not the person that is ultimetly responsible, YOU I don't blame any computer company for saying they are not responsible for lost data...there are too many folks out that don't have the intellgence to back up important files. let this be a lesson to you....backup your files. you won't get any sympathy from me on your lack of fore thought.
Link Posted: 11/25/2003 3:33:48 PM EDT
The importance of backing up is a lesson most of us learn the hard way. I learned it about ten years ago when my hard disk just rolled over and died – taking everything with it. Now I back up my back ups!! (seriously)
Link Posted: 11/25/2003 3:43:36 PM EDT
[Last Edit: 11/25/2003 3:46:19 PM EDT by DefMan]
Not gateway related but has anyone seen this? [url]www.cnn.com/2003/TECH/biztech/11/24/dell.call.centers.ap/index.html[/url]
Link Posted: 11/25/2003 3:52:25 PM EDT
Originally Posted By W-W: You ought to buy a "Thumb Drive". A great device and the prices are falling daily.
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thumbs work great for small files and the like but when your backing up gigs of data a DVD recoder of anyflavor is a god send.
Link Posted: 11/25/2003 7:20:57 PM EDT
[Last Edit: 11/25/2003 7:22:43 PM EDT by Skibane]
Originally Posted By Troy: bargain PCs come with bargain support.
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From what I can tell, there is nothing out there *EXCEPT* "bargain PCs". If a brand exists that has top-notch build quality and customer service, I sure ain't heard about it (on the PC side, that is - My experience with Mac products and service has been near-perfect).
Link Posted: 11/26/2003 6:14:00 PM EDT
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