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AR15.COM
12/1/2016 2:25:22 PM EDT
I'm trying to call PSA because I ordered a Side charging upper and got some other guys order instead.

And the wait time is 83 Minutes!!!!! WTF?!?!

So now I'm gonna waste my time to try to get a hold of someone to fix this problem.
My first time ordering from them and this is what happens 
12/1/2016 2:27:58 PM EDT
[#1]
Not surprised. They're slow with everything.

12/1/2016 2:29:27 PM EDT
[#2]
Wow...I called monday to cancel an order. only had to wait 48 mins!
12/1/2016 2:31:30 PM EDT
[#3]
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Quoted:
Wow...I called monday to cancel an order. only had to wait 48 mins!
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I honestly think this this the longest time I had to wait on hold for anything
12/1/2016 2:43:52 PM EDT
[#4]
Quote History
Quoted:

I honestly think this this the longest time I had to wait on hold for anything
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View All Quotes
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Quoted:
Quoted:
Wow...I called monday to cancel an order. only had to wait 48 mins!

I honestly think this this the longest time I had to wait on hold for anything


Try asking a mormon girl for sex...
12/1/2016 2:45:09 PM EDT
[#5]
down to 9 mins?!

EDIT: back up to 16 mins
12/1/2016 2:47:39 PM EDT
[#6]
I'd try sending them an email and posting to their industry forum without doxing yourself or the other customer and see if they'll prioritize it. They're slow to respond to emails and the wait time can be pretty bad at times, but they are quick on here.
12/1/2016 2:47:59 PM EDT
[#7]
They are a pita to deal with.  The couple times I called I was on hold for almost an hour...and this was a few months ago.

No one at PSA has a Business degree evidently, or they would know how to run things more smoothly.
12/1/2016 2:49:41 PM EDT
[#8]
Be sure to give us a minute by minute update as to the status of your hold time. 
12/1/2016 2:52:43 PM EDT
[#9]
Quote History
Quoted:
Be sure to give us a minute by minute update as to the status of your hold time. 
View Quote

4 mins!!!
12/1/2016 3:02:40 PM EDT
[#10]
It's fucking horrible.  Over an hour day before yesterday.  Wait time seems like a random number generator.
12/1/2016 3:03:39 PM EDT
[#11]
What did they send you? Hope its not my order.
12/1/2016 3:05:44 PM EDT
[#12]
They just went through black friday. I'm sure they are swamped with orders. Chill. They will make it right.

BTW, you might try reaching out to them on here...
12/1/2016 3:07:39 PM EDT
[#13]
Ordered the 22nd...order says processed today. No shipping.

Yet every other company last week shipped asap on their black friday deals and had my shit in 2 days or less.
12/1/2016 3:10:34 PM EDT
[#14]
Well I got through and talked to some guy named Mark and he said it was a mistake (which I knew) and he would send me and return shipping label through my email.

I then asked him if he had the upper I ordered in stock due to the page on PSA not being there this morning (was last night). and he said he doesn't know and there is no way to check. After that he then said some guys would give me a call if they don't have my upper in.

WTF?!?!

I ordered it on the 23rd and got it last night (over a week) and now I find out they might not even have it in stock??


Really?
12/1/2016 3:13:47 PM EDT
[#15]
Quote History
Quoted:
What did they send you? Hope its not my order.
View Quote

I ordered: PSA 16" Heavy 5.56 NATO Side Chg M-Lok Freedom With BCG+CH - 77932401

And got:
PSA 16' Stainless Mid-Length 5.56 NATO 1:7 Freedom rifle kit - 43526

From so guy in Miami, FL
12/1/2016 3:25:33 PM EDT
[#16]
Quote History
Quoted:
Well I got through and talked to some guy named Mark and he said it was a mistake (which I knew) and he would send me and return shipping label through my email.

I then asked him if he had the upper I ordered in stock due to the page on PSA not being there this morning (was last night). and he said he doesn't know and there is no way to check. After that he then said some guys would give me a call if they don't have my upper in.

WTF?!?!

I ordered it on the 23rd and got it last night (over a week) and now I find out they might not even have it in stock??


Really?
View Quote



Damn that sucks they should get you one asap and next day or 2nd day it for your trouble.