Posted: 5/10/2016 11:17:57 AM EDT
| How in the hell do I turn off my screen during calls? It automatically shuts off when I put the phone to my ear but every once in awhile the damn screen comes on and I accidently hit a button or drop a call. |
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If you hit the power button during a call won't that shut off the screen?
One of the things I really don't like about my note is trying to keep the screen on during calls -- say so I can look up an email. As soon as the light sensor is darkened it assumes the phone is on your face and shuts of the screen. |
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There is: Settings>Device>Call>Turn Off Screen During Call Quoted:
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I can hit the power button but there has to be a way for me to remove that feature. There is: Settings>Device>Call>Turn Off Screen During Call Under settings I have the following options. Wireless and networks . . . . Device Sound and Notification Display . Lock Screen . . . . Personal . . . Motion . . . System . . . I dont see any call option. I looked under display, lock screen, advanced calling, etc etc. |
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Under settings I have the following options. Wireless and networks . . . . Device Sound and Notification Display . Lock Screen . . . . Personal . . . Motion . . . System . . . I dont see any call option. I looked under display, lock screen, advanced calling, etc etc. Quoted:
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I can hit the power button but there has to be a way for me to remove that feature. There is: Settings>Device>Call>Turn Off Screen During Call Under settings I have the following options. Wireless and networks . . . . Device Sound and Notification Display . Lock Screen . . . . Personal . . . Motion . . . System . . . I dont see any call option. I looked under display, lock screen, advanced calling, etc etc. Then *your* Note 4 is *completely* different from the Sprint Note 4 I'm holding at my desk, right this moment. This is what Verizon suggests: From a home screen, tap Phone (located in the lower left). Tap Menu Menu icon. Tap Call settings. Tap Turn off screen during calls to enable or disable. Note Enabled when a check mark is present. |
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Then *your* Note 4 is *completely* different from the Sprint Note 4 I'm holding at my desk, right this moment. This is what Verizon suggests: From a home screen, tap Phone (located in the lower left). Tap Menu Menu icon. Tap Call settings. Tap Turn off screen during calls to enable or disable. Note Enabled when a check mark is present. Quoted:
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I can hit the power button but there has to be a way for me to remove that feature. There is: Settings>Device>Call>Turn Off Screen During Call Under settings I have the following options. Wireless and networks . . . . Device Sound and Notification Display . Lock Screen . . . . Personal . . . Motion . . . System . . . I dont see any call option. I looked under display, lock screen, advanced calling, etc etc. Then *your* Note 4 is *completely* different from the Sprint Note 4 I'm holding at my desk, right this moment. This is what Verizon suggests: From a home screen, tap Phone (located in the lower left). Tap Menu Menu icon. Tap Call settings. Tap Turn off screen during calls to enable or disable. Note Enabled when a check mark is present. Copy. I looked there as well and did not see that option. I may call verizon. |
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OP, check and make sure that DIRECT CALL is not on/active.
-- SETTINGS > MOTIONS AND GESTURES > DIRECT CALL is the path on my Verizon Note 4 Mine is off and I have not experienced what you describe. FWIW: http://thedroidguy.com/2015/08/galaxy-note-4-screen-wont-turn-off-during-calls-other-calls-related-problems-1047971 |
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OP, check and make sure that DIRECT CALL is not on/active. -- SETTINGS > MOTIONS AND GESTURES > DIRECT CALL is the path on my Verizon Note 4 Mine is off and I have not experienced what you describe. FWIW: http://thedroidguy.com/2015/08/galaxy-note-4-screen-wont-turn-off-during-calls-other-calls-related-problems-1047971 It was off. I called verizon and the service rep put me on hold for 10 mins or so. When he came back on the line, he told me to turn that on. Said it will help. Ill try it for a few days and well see what happens... |
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It was off. I called verizon and the service rep put me on hold for 10 mins or so. When he came back on the line, he told me to turn that on. Said it will help. Ill try it for a few days and well see what happens... Quoted:
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OP, check and make sure that DIRECT CALL is not on/active. -- SETTINGS > MOTIONS AND GESTURES > DIRECT CALL is the path on my Verizon Note 4 Mine is off and I have not experienced what you describe. FWIW: http://thedroidguy.com/2015/08/galaxy-note-4-screen-wont-turn-off-during-calls-other-calls-related-problems-1047971 It was off. I called verizon and the service rep put me on hold for 10 mins or so. When he came back on the line, he told me to turn that on. Said it will help. Ill try it for a few days and well see what happens... Then he's an idiot. That feature is an accessibility feature that dials people. "It’s supposed to work when the person you want to call is displayed on the screen, then you put the phone up to your ear, and viola, it will dial that person." |
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Then he's an idiot. That feature is an accessibility feature that dials people. "It’s supposed to work when the person you want to call is displayed on the screen, then you put the phone up to your ear, and viola, it will dial that person." Quoted:
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OP, check and make sure that DIRECT CALL is not on/active. -- SETTINGS > MOTIONS AND GESTURES > DIRECT CALL is the path on my Verizon Note 4 Mine is off and I have not experienced what you describe. FWIW: http://thedroidguy.com/2015/08/galaxy-note-4-screen-wont-turn-off-during-calls-other-calls-related-problems-1047971 It was off. I called verizon and the service rep put me on hold for 10 mins or so. When he came back on the line, he told me to turn that on. Said it will help. Ill try it for a few days and well see what happens... Then he's an idiot. That feature is an accessibility feature that dials people. "It’s supposed to work when the person you want to call is displayed on the screen, then you put the phone up to your ear, and viola, it will dial that person." I know what it does and yes I am sceptical it will work. But, I am willing to try. |
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I know what it does and yes I am sceptical it will work. But, I am willing to try. Quoted:
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OP, check and make sure that DIRECT CALL is not on/active. -- SETTINGS > MOTIONS AND GESTURES > DIRECT CALL is the path on my Verizon Note 4 Mine is off and I have not experienced what you describe. FWIW: http://thedroidguy.com/2015/08/galaxy-note-4-screen-wont-turn-off-during-calls-other-calls-related-problems-1047971 It was off. I called verizon and the service rep put me on hold for 10 mins or so. When he came back on the line, he told me to turn that on. Said it will help. Ill try it for a few days and well see what happens... Then he's an idiot. That feature is an accessibility feature that dials people. "It’s supposed to work when the person you want to call is displayed on the screen, then you put the phone up to your ear, and viola, it will dial that person." I know what it does and yes I am sceptical it will work. But, I am willing to try. You really just need to find the setting "Turn off screen during call when the phone is near face" .... it's in there, somewhere. It's a proximity sensor setting. Keep poking at it. |
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You really just need to find the setting "Turn off screen during call when the phone is near face" .... it's in there, somewhere. It's a proximity sensor setting. Keep poking at it. Quoted:
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OP, check and make sure that DIRECT CALL is not on/active. -- SETTINGS > MOTIONS AND GESTURES > DIRECT CALL is the path on my Verizon Note 4 Mine is off and I have not experienced what you describe. FWIW: http://thedroidguy.com/2015/08/galaxy-note-4-screen-wont-turn-off-during-calls-other-calls-related-problems-1047971 It was off. I called verizon and the service rep put me on hold for 10 mins or so. When he came back on the line, he told me to turn that on. Said it will help. Ill try it for a few days and well see what happens... Then he's an idiot. That feature is an accessibility feature that dials people. "It’s supposed to work when the person you want to call is displayed on the screen, then you put the phone up to your ear, and viola, it will dial that person." I know what it does and yes I am sceptical it will work. But, I am willing to try. You really just need to find the setting "Turn off screen during call when the phone is near face" .... it's in there, somewhere. It's a proximity sensor setting. Keep poking at it. Ill keep looking but I have literally looked all over that damn phone... |
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Just wait until the screen turns on and wont let you answer a phone call.
or when you put the phone to your ear for a phone call and the screen turns black, but won't turn back on even after hitting the on button. or when you have full service but takes literally 1-2 minutes to start dialing the person you're trying to call. or when it just reboots automatically deleting any alarms you had set. or just straight up freezes while you're using it and can't do anything but pull the battery out. or crashes every time you use the internet, only to delete what you were just looking at. or just butt dials anyone it feels you should be talking too. or lets you use the screen but the main home button stops working and you have to restart the phone. Worst phone I've ever had. |
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Just wait until the screen turns on and wont let you answer a phone call. or when it just reboots automatically deleting any alarms you had set. or just straight up freezes while you're using it and can't do anything but pull the battery out. or crashes every time you use the internet, only to delete what you were just looking at. or just butt dials anyone it feels you should be talking too. or lets you use the screen but the main home button stops working and you have to restart the phone. Worst phone I've ever had. You must have had a lemon. This is my only complaint about this phone and I've had it since it came out. |
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You really just need to find the setting "Turn off screen during call when the phone is near face" .... it's in there, somewhere. It's a proximity sensor setting. Keep poking at it. Quoted:
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OP, check and make sure that DIRECT CALL is not on/active. -- SETTINGS > MOTIONS AND GESTURES > DIRECT CALL is the path on my Verizon Note 4 Mine is off and I have not experienced what you describe. FWIW: http://thedroidguy.com/2015/08/galaxy-note-4-screen-wont-turn-off-during-calls-other-calls-related-problems-1047971 It was off. I called verizon and the service rep put me on hold for 10 mins or so. When he came back on the line, he told me to turn that on. Said it will help. Ill try it for a few days and well see what happens... Then he's an idiot. That feature is an accessibility feature that dials people. "It’s supposed to work when the person you want to call is displayed on the screen, then you put the phone up to your ear, and viola, it will dial that person." I know what it does and yes I am sceptical it will work. But, I am willing to try. You really just need to find the setting "Turn off screen during call when the phone is near face" .... it's in there, somewhere. It's a proximity sensor setting. Keep poking at it. Not calling you a liar, but I've looked through every single setting on my Verizon Note 4, and I don't have any such option either. Granted, the screen on mine turns off when I hold it to my ear, so maybe his is a hardware/software issue. Other carrier versions of the software may have that option though. |
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Not calling you a liar, but I've looked through every single setting on my Verizon Note 4, and I don't have any such option either. Granted, the screen on mine turns off when I hold it to my ear, so maybe his is a hardware/software issue. Other carrier versions of the software may have that option though. I can't find it either. I think there have been two system updates since I've had my Note4, looks like the user interface for that setting got lost at some point. |
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Then *your* Note 4 is *completely* different from the Sprint Note 4 I'm holding at my desk, right this moment. This is what Verizon suggests: From a home screen, tap Phone (located in the lower left). Tap Menu Menu icon. Tap Call settings. Tap Turn off screen during calls to enable or disable. Note Enabled when a check mark is present. Out of curiosity, what version of Android is your phone running? Mine says 5.1.1. |
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Out of curiosity, what version of Android is your phone running? Mine says 5.1.1. Quoted:
Then *your* Note 4 is *completely* different from the Sprint Note 4 I'm holding at my desk, right this moment. This is what Verizon suggests: From a home screen, tap Phone (located in the lower left). Tap Menu Menu icon. Tap Call settings. Tap Turn off screen during calls to enable or disable. Note Enabled when a check mark is present. Out of curiosity, what version of Android is your phone running? Mine says 5.1.1. Mine is also running 5.1.1 |
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Yes I do. Quoted:
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Do you keep the phone flat against your face? I see some people hold the phone at an angle to their ear, this allows light to reach the sensor and thinks that the phone isn't against your face so the screen turns on. Yes I do. The only other thing I can think of is turning off the Smart stay feature, Settings - Display - Smart stay unchecked. It doesn't make a difference on my phone, but my coworker's Sprint phone turned off when held up to the ear, she said she was having the same issue as you. As an aside, I couldn't find the feature HKUSP45C was referring to in the phone menu on her Sprint Note 4, that's why I was asking him what Android version he was running. Stuff gets added and deleted all the time with the version updates. |
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Not calling you a liar, but I've looked through every single setting on my Verizon Note 4, and I don't have any such option either. Granted, the screen on mine turns off when I hold it to my ear, so maybe his is a hardware/software issue. Other carrier versions of the software may have that option though. same here, including the Developer Options |
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Just wait until the screen turns on and wont let you answer a phone call. or when you put the phone to your ear for a phone call and the screen turns black, but won't turn back on even after hitting the on button. or when you have full service but takes literally 1-2 minutes to start dialing the person you're trying to call. or when it just reboots automatically deleting any alarms you had set. or just straight up freezes while you're using it and can't do anything but pull the battery out. or crashes every time you use the internet, only to delete what you were just looking at. or just butt dials anyone it feels you should be talking too. or lets you use the screen but the main home button stops working and you have to restart the phone. Worst phone I've ever had. Myself and at *least* 7 other people I hang out with on a regular basis have Note 4s. None of us have these issues. |
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Out of curiosity, what version of Android is your phone running? Mine says 5.1.1. Quoted:
Then *your* Note 4 is *completely* different from the Sprint Note 4 I'm holding at my desk, right this moment. This is what Verizon suggests: From a home screen, tap Phone (located in the lower left). Tap Menu Menu icon. Tap Call settings. Tap Turn off screen during calls to enable or disable. Note Enabled when a check mark is present. Out of curiosity, what version of Android is your phone running? Mine says 5.1.1. 5.0 ETA: It's also rooted and I have jacked it around with it quite a bit so, that may account for the GUI differences ... maybe. |
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5.0 ETA: It's also rooted and I have jacked it around with it quite a bit so, that may account for the GUI differences ... maybe. Quoted:
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Then *your* Note 4 is *completely* different from the Sprint Note 4 I'm holding at my desk, right this moment. This is what Verizon suggests: From a home screen, tap Phone (located in the lower left). Tap Menu Menu icon. Tap Call settings. Tap Turn off screen during calls to enable or disable. Note Enabled when a check mark is present. Out of curiosity, what version of Android is your phone running? Mine says 5.1.1. 5.0 ETA: It's also rooted and I have jacked it around with it quite a bit so, that may account for the GUI differences ... maybe. I'm guessing that's the case, the functionality you were referring to may have been deleted with the new Android update, and as far as rooting it, well, anything goes. |
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This might sound really silly, but try taking canned air (or just blow) and clean out any dirt/debris that may be in the speaker holes at the top of the phone. According to some, dirt can interfere with the proximity sensor which is located somewhere in there. Check here for reference:
http://forums.androidcentral.com/samsung-galaxy-note-4/458215-note-4-proximity-sensor-during-calls.html replies 12 and 13 It might not work, but it's worth a shot considering you can do this in just a couple seconds. You said you have had that phone since it came out, so chances are the sensor might just be dirty. |
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This might sound really silly, but try taking canned air (or just blow) and clean out any dirt/debris that may be in the speaker holes at the top of the phone. According to some, dirt can interfere with the proximity sensor which is located somewhere in there. Check here for reference: http://forums.androidcentral.com/samsung-galaxy-note-4/458215-note-4-proximity-sensor-during-calls.html replies 12 and 13 It might not work, but it's worth a shot considering you can do this in just a couple seconds. You said you have had that phone since it came out, so chances are the sensor might just be dirty. Ill try that. Thanks |
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Myself and at *least* 7 other people I hang out with on a regular basis have Note 4s. None of us have these issues. Quoted:
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Just wait until the screen turns on and wont let you answer a phone call. or when you put the phone to your ear for a phone call and the screen turns black, but won't turn back on even after hitting the on button. or when you have full service but takes literally 1-2 minutes to start dialing the person you're trying to call. or when it just reboots automatically deleting any alarms you had set. or just straight up freezes while you're using it and can't do anything but pull the battery out. or crashes every time you use the internet, only to delete what you were just looking at. or just butt dials anyone it feels you should be talking too. or lets you use the screen but the main home button stops working and you have to restart the phone. Worst phone I've ever had. Myself and at *least* 7 other people I hang out with on a regular basis have Note 4s. None of us have these issues. Lucky you guys. The 3 other people I know that got the phone after I did when it first came out, had at least three of the issues I listed. Maybe it was a bad first run |
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