Posted: 2/28/2016 7:59:31 PM EDT
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I have Time Warner Cable Internet (I know I know, my only option where I live). Last week they sent me a "new" upgraded modem because higher speed internet was coming and I needed a new one. I hook it up and activate it and its slower than my old one (2 mb/s). Anyway it works fine until Saturday when it turns into a brick on the desk, not sending or receiving signals. My computer says its not plugged in and TWC help desk says its not connected to the internet. I go to the TWC store and get a new modem and hook it up, and it goes through its booting cycle over and over and isn't connecting to the internet, TWC support can't make contact with it either, so I go back and get another one and it does the same thing.
I have verified the cable it's connected to is working fine and connected the modem in 2 other places in the house and it does the same thing. No one was near it when the first one crapped out. I don't want to pay for a service call if I can fix this myself. Ideas? TLDR: Modem suddenly won't connect to the internet, did all the troubleshooting I can think of but can't figure out why... |
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Sounds like an adapter in the system (di-plexer,spliter,booster,switch) has gone bad. Previous comment on the check line in from the hub to your home is spot on. Just an fyi had this happen at my home cable company has to come out trunking issue at the node in their nifty locked box but tech replace all my old connectors first :)
-sigadvantage- |
| In all likelihood you're going to need a service call. I'm not sure what twc in nc is using but if I had to guess your new modems are D3. These support multiple "bonded" upstream and downstream carriers. If you went from D2 to D3 it's possible that you have a signal issue that hasn't shown its head with D2. Connecting it to the end of the service drop like the other guy suggested probably isn't going to tell you anything, these modems can be very picky and have a somewhat narrow tolerance for signal level. Frankly, I wouldn't recommend it. I've been in headend/video engineering for a sister company of TWC for 17 years. |
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Quoted:
In all likelihood you're going to need a service call. I'm not sure what twc in nc is using but if I had to guess your new modems are D3. These support multiple "bonded" upstream and downstream carriers. If you went from D2 to D3 it's possible that you have a signal issue that hasn't shown its head with D2. Connecting it to the end of the service drop like the other guy suggested probably isn't going to tell you anything, these modems can be very picky and have a somewhat narrow tolerance for signal level. Frankly, I wouldn't recommend it. I've been in headend/video engineering for a sister company of TWC for 17 years. I have one scheduled for tomorrow, I was just hoping to fix it myself....I swapped out the spiltter earlier and it didn't fix the problem so I guess it's outside my realm of expertise... |