[ARCHIVED THREAD] - Springfield Armory (Page 1 of 2)
Posted: 10/5/2014 2:16:41 AM EDT
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How is their warranty service department, I've spent that last few weeks trying to get a reply and they don't seem to be very interested in responding after several email's back and forth, all I keep getting is "We will contact you soon" at first then no responses at all to my follow up emails requesting a response.
ETA: They took care of my 1911 and have gained my trust. Badasas manufacturer is badass. Springfield is worth your money. 
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How is their warranty service department, I've spent that last few weeks trying to get a reply and they don't seem to be very interested in responding after several email's back and forth, all I keep getting is "We will contact you soon" at first then no responses at all to my follow up emails requesting a response. I have never had to use them but have a couple of Springers... I hope it goes good for you OP. |
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Call 'em. My one Springfield CS experience was excellent and the issue taken care of immediately. I didn't email them though, I called. ^^This^^ One of the pegs on the ejector on my MC Operator broke clean off. Emailed them, and they told me to call. They sent me a return label, I had my Operator back in a little over a week, fixed the ejector, and fitted a new extractor. No cost, no questions asked, just great service. |
| Bent firing pin in my loaded. So i called springfield and the cs person i talked to just did not want to help me. Would not let me send in the pistol had me remove the firing pin and send it in on my dime. I no it hardly cost any thing to send it in but it was the hole thing and it took 3 weeks to get the new firing pin in. |
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Bent firing pin in my loaded. So i called springfield and the cs person i talked to just did not want to help me. Would not let me send in the pistol had me remove the firing pin and send it in on my dime. I no it hardly cost any thing to send it in but it was the hole thing and it took 3 weeks to get the new firing pin in. I didn't realize Springfield customer service was so crappy. May need to go colt. |
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I've used their CS once with no issues....
ETA: actually there was an issue...FedEx would not release my 1911 to me when SA sent it back..I went to the local hub to retrieve it since I missed delivery, and they tried telling me I needed to be an FFL in order to take possession. 
I was pissed to say the least and eventually did come home that day with my pistol, but only after several calls were made to fedex security and springfield (who to their credit were also pissed). |
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Quoted: I didn't realize Springfield customer service was so crappy. May need to go colt. Quoted: Quoted: Bent firing pin in my loaded. So i called springfield and the cs person i talked to just did not want to help me. Would not let me send in the pistol had me remove the firing pin and send it in on my dime. I no it hardly cost any thing to send it in but it was the hole thing and it took 3 weeks to get the new firing pin in. I didn't realize Springfield customer service was so crappy. May need to go colt. CS is not considered "crappy" from the Internet telling of one incident.
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They didn't respond to your email in some random acceptable time frame you decided on your own, so they are crappy? Call them and talk like humans and see what happens. I did that once, I bought a new in box Mil Spec 1911 (directly from my local fun shop which I deal with quite alot) a few years ago when they first came out. Literally pulled it out of the box and wiped it down and the finish came off in 3 spots. I informed Springfield of what happened and told her that it was brand new. She told me no, it was probably a used gun (which it was not) and that if I would send it in that they were going to charge me to refinish it. I said really on a brand new unfired gun? Was told yes we will charge you for refinish and return shipping. All I could say was WOW! After I told her I would provide a copy of the receipt that proved I bought it that day. So to hell with Springfield and their CS sucked for me. But that is just my story, others will vary. |
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Well customer service is customer service when you call them on the phone and you get talked down to. Still the same customer service reps. Quoted:
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The American made SA have great CS.  Well customer service is customer service when you call them on the phone and you get talked down to. Still the same customer service reps. Is it the same? I've always had good luck so I figured maybe you get routed depending on model.
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Is it the same? I've always had good luck so I figured maybe you get routed depending on model. Quoted:
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The American made SA have great CS. Well customer service is customer service when you call them on the phone and you get talked down to. Still the same customer service reps. Is it the same? I've always had good luck so I figured maybe you get routed depending on model. It was, just asked to speak with CS about a recent pistol purchase. I highly doubt that she still works there if she kept that attitude. No I didn't AROCK her.  She was just a straight up bitch, at least to me. I am not one to try to get free shit from anyone, I just wanted it made right. She made it seem like I was trying to get one over on her. Leaves you with a bad impression of the company for employing people like that. But as I said, results may vary. It's just my one and only story in dealing with Springfield. It was new being that when I bought the gun the mil spec line had only been on the market for 2 weeks.
EDIT: since I brought him up................ FU AROCK!!!!!!!!!! 
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... I liked their old logo http://1.bp.blogspot.com/-pUVou59aKko/TjMx-EWXrpI/AAAAAAAAACA/O2MOIHRL5NM/s1600/spr_logo.jpg So did I, even bought a T-shirt with that logo on it when I bought my Mil Spec. After the ordeal with CS I threw the T-shirt out |
| Last year I sent my M1A in for a gas system issue. They fixed it for free, and judging from the invoice even installed a new extractor on the bolt. I bought this rifle used years ago and have no warranty paperwork of any kind, but they fixed it with no questions asked. Call them on the phone, that's what I did. |
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Quoted: So did I, even bought a T-shirt with that logo on it when I bought my Mil Spec. After the ordeal with CS I threw the T-shirt out Quoted: Quoted: ... I liked their old logo http://1.bp.blogspot.com/-pUVou59aKko/TjMx-EWXrpI/AAAAAAAAACA/O2MOIHRL5NM/s1600/spr_logo.jpg So did I, even bought a T-shirt with that logo on it when I bought my Mil Spec. After the ordeal with CS I threw the T-shirt out  |
| Why don't most of you buy a better part quicker then sending shit in and hoping they receive it and that they fix the right part etc and that they send back your firearm? I don't understand this. If a part breaks on a gun I own, I'm fixing it myself or taking to a local guy I trust. Ymmv. |
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Quoted: Why don't most of you buy a better part quicker then sending shit in and hoping they receive it and that they fix the right part etc and that they send back your firearm? I don't understand this. If a part breaks on a gun I own, I'm fixing it myself or taking to a local guy I trust. Ymmv. This!
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I think it's just that people like to bitch. I am really getting sick and tired of the hate the internet is breeding! The instant something doesn't go right... ALL HELL has to break out and they get bent out of shape! "HOW DARE THEY NOT BOW TO ME"! Yes I'm being extreme here, but I just had a troll on the internet cyber stalking me and sending me my personal info to me. So I am a bit pissed right now. But, if something is blatantly wrong like the finish coming off a brand new gun then yes I can see it. (did you really throw away that t-shirt?  ) But like this recall issue with Remington... so many are pissing and moaning! It's just some glue on the screw guys! Get your man card out and fix it yourself! |
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This! Quoted:
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Why don't most of you buy a better part quicker then sending shit in and hoping they receive it and that they fix the right part etc and that they send back your firearm? I don't understand this. If a part breaks on a gun I own, I'm fixing it myself or taking to a local guy I trust. Ymmv. This! Let me guess, Springfield employee? Who the fuck needs a warranty when you can fix it yourself at your own cost. Amiright? Springfield shouldn't have to fix shit and they need the money. |
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... I liked their old logo http://1.bp.blogspot.com/-pUVou59aKko/TjMx-EWXrpI/AAAAAAAAACA/O2MOIHRL5NM/s1600/spr_logo.jpg So did I, even bought a T-shirt with that logo on it when I bought my Mil Spec. After the ordeal with CS I threw the T-shirt out Uh Ok if you say so , the shirt cost me a whole $12.00.
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Quoted: Let me guess, Springfield employee? Who the fuck needs a warranty when you can fix it yourself at your own cost. Amiright? Springfield shouldn't have to fix shit and they need the money. Quoted: Quoted: Quoted: Why don't most of you buy a better part quicker then sending shit in and hoping they receive it and that they fix the right part etc and that they send back your firearm? I don't understand this. If a part breaks on a gun I own, I'm fixing it myself or taking to a local guy I trust. Ymmv. This! Let me guess, Springfield employee? Who the fuck needs a warranty when you can fix it yourself at your own cost. Amiright? Springfield shouldn't have to fix shit and they need the money. First I get called a Remington employee, now a Springfield employee. LMAO!
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Quoted: Uh Ok if you say so , the shirt cost me a whole $12.00.Quoted: Quoted: Quoted: Quoted: ... I liked their old logo http://1.bp.blogspot.com/-pUVou59aKko/TjMx-EWXrpI/AAAAAAAAACA/O2MOIHRL5NM/s1600/spr_logo.jpg So did I, even bought a T-shirt with that logo on it when I bought my Mil Spec. After the ordeal with CS I threw the T-shirt out Uh Ok if you say so , the shirt cost me a whole $12.00.LMAO!
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I didn't realize Springfield customer service was so crappy. May need to go colt. Quoted:
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Bent firing pin in my loaded. So i called springfield and the cs person i talked to just did not want to help me. Would not let me send in the pistol had me remove the firing pin and send it in on my dime. I no it hardly cost any thing to send it in but it was the hole thing and it took 3 weeks to get the new firing pin in. I didn't realize Springfield customer service was so crappy. May need to go colt. Colt CS sucks ass. Worst service. Let's say no service. |
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Ive had excellent experiences with springer CS. Emailed about a broken trigger return spring in an XD, they called and said the parts are in the mail! 3 days later I had my spring. Off topic but I've had similar experience with SOG knives. Broke a pocket clip, no problem, part in on it's way. Good CS doesn't get nearly the press of bad. |
| I have had good service from them. I have one of the early XD-40 Tacticals. The locking block cracked after about 6000rds. A know issue with the early XD-40s. It never failed me but the cracks where slowly growing. Call SA up they had me ship it to them. I had the repair pistol back in 8-days and they refunded me the cost of shipping it to them. I have over 30,000rds through that XD since the repair. Call them up they will make it right in my experience. |
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This was 6 years ago, but I received excellent service from SA:
http://www.ar15.com/forums/t_6_6/264097_Saga_of_a_SOCOM_front_sight__lots_of_pics__eta_Update_on_pg_1.html |
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Quoted: I've learned that in order to receive the best customer service from any manufacturer you need to pick up the phone and talk to a service rep. Springfield Armory service is generally considered to be among the best in the industry. Careful... you may get called an "employee" as well.
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Quoted: I did that once, I bought a new in box Mil Spec 1911 (directly from my local fun shop which I deal with quite alot) a few years ago when they first came out. Literally pulled it out of the box and wiped it down and the finish came off in 3 spots. I informed Springfield of what happened and told her that it was brand new. She told me no, it was probably a used gun (which it was not) and that if I would send it in that they were going to charge me to refinish it. I said really on a brand new unfired gun? Was told yes we will charge you for refinish and return shipping. All I could say was WOW! After I told her I would provide a copy of the receipt that proved I bought it that day. So to hell with Springfield and their CS sucked for me. But that is just my story, others will vary. Quoted: Quoted: They didn't respond to your email in some random acceptable time frame you decided on your own, so they are crappy? Call them and talk like humans and see what happens. I did that once, I bought a new in box Mil Spec 1911 (directly from my local fun shop which I deal with quite alot) a few years ago when they first came out. Literally pulled it out of the box and wiped it down and the finish came off in 3 spots. I informed Springfield of what happened and told her that it was brand new. She told me no, it was probably a used gun (which it was not) and that if I would send it in that they were going to charge me to refinish it. I said really on a brand new unfired gun? Was told yes we will charge you for refinish and return shipping. All I could say was WOW! After I told her I would provide a copy of the receipt that proved I bought it that day. So to hell with Springfield and their CS sucked for me. But that is just my story, others will vary. What finish did it have on it? I've only seen Mil-Specs in parkerized and stainless, neither of which can be wiped off.  |
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Call 'em. My one Springfield CS experience was excellent and the issue taken care of immediately. I didn't email them though, I called. this, mine came back with a new slide and barrel and still wouldnt eat 230 gr RN so i traded it. i had a lemon, one of the double stack 45 1911s, i dont think they make them anymore. |
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Quoted: If you truly bought a Mil-Spec when they first came out, that was way longer ago then "a few" years. Quoted: Quoted: Quoted: They didn't respond to your email in some random acceptable time frame you decided on your own, so they are crappy? Call them and talk like humans and see what happens. I did that once, I bought a new in box Mil Spec 1911 (directly from my local fun shop which I deal with quite alot) a few years ago when they first came out. Literally pulled it out of the box and wiped it down and the finish came off in 3 spots. I informed Springfield of what happened and told her that it was brand new. She told me no, it was probably a used gun (which it was not) and that if I would send it in that they were going to charge me to refinish it. I said really on a brand new unfired gun? Was told yes we will charge you for refinish and return shipping. All I could say was WOW! After I told her I would provide a copy of the receipt that proved I bought it that day. So to hell with Springfield and their CS sucked for me. But that is just my story, others will vary. What finish did it have on it? I've only seen Mil-Specs in parkerized and stainless, neither of which can be wiped off. Don't forget about his BS t-shirt comment. |
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Have used their CS twice with a brazil made loaded. No issues with them, they were fast on communication and quick to send the fed ex label, quick with the repairs (actually beat their estimated time). Have used the Custom Shop 4 or 5 times and have had the same results.
Don't know OP, SA is well known for their great customer service. |
| The front sight on my Springfield 1911A1 became loose after owning/shooting it for a while. I contacted Springfield Armory and they sent me a return authorization #, I returned the pistol to them and they fixed it and returned it back to me free of charge. This was in the 1990's, hopefully they still take care of their customers like this now. |
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If you truly bought a Mil-Spec when they first came out, that was way longer ago then "a few" years. What finish did it have on it? I've only seen Mil-Specs in parkerized and stainless, neither of which can be wiped off.
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They didn't respond to your email in some random acceptable time frame you decided on your own, so they are crappy? Call them and talk like humans and see what happens. I did that once, I bought a new in box Mil Spec 1911 (directly from my local fun shop which I deal with quite alot) a few years ago when they first came out. Literally pulled it out of the box and wiped it down and the finish came off in 3 spots. I informed Springfield of what happened and told her that it was brand new. She told me no, it was probably a used gun (which it was not) and that if I would send it in that they were going to charge me to refinish it. I said really on a brand new unfired gun? Was told yes we will charge you for refinish and return shipping. All I could say was WOW! After I told her I would provide a copy of the receipt that proved I bought it that day. So to hell with Springfield and their CS sucked for me. But that is just my story, others will vary. What finish did it have on it? I've only seen Mil-Specs in parkerized and stainless, neither of which can be wiped off.
Maybe he wiped it off with steel wool.
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Why don't most of you buy a better part quicker then sending shit in and hoping they receive it and that they fix the right part etc and that they send back your firearm? I don't understand this. If a part breaks on a gun I own, I'm fixing it myself or taking to a local guy I trust. Ymmv. While I agree with what you are saying as far as their 1911s are concerned,parts availability has always been one of the biggest drawbacks with Springfields XD line and a trip back to the mother ship is sometimes required for the simplest of problems. |