Posted: 8/23/2014 8:56:47 PM EDT
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So GD I really need your help. You saw my post last night about bitching about my job well tonight took the cake. I caught a lady trying to swindle and tag swap and as a result, she proceeded to yell at me full volume and each time it got worse. I told her I have no control and I think I used the knife hand to describe how pissed I was and how I was trying to calm her down by saying I have no control over prices. The funny thing is, I caught her months prior doing the same thing. I told the manager, you ring her out, I refuse to be treated like this because this is your job to be yelled at not mine. The irony is she admitted to acting like a five year old and calmed her tune when he showed up.
I find out Monday if I get to keep my job because today the manager was just like, well you didn't do anything wrong, just left me in the middle of a customer rush. I have a resume done by the college I attend but it needs fine tuning. I applied at some places in town that were hiring and will follow up Monday after work if they keep me. Are there any places left that value hard workers that are always on time, do everything and work their asses off? i really question work ethic now days. this may be my most sensible post ever, damn |
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I'm not going to help you with your resume. There are plenty of on-line websites to do that; but I will offer you some advice from my 30 + years in business:
There are two kinds of people who are always the first to get fired: The very best of employees, and the very worst. Everybody else in the middle is safest, and usually among the last to go. In today's business world: Personal integrity, any manifestation of Judeo-Christianity, or a genuine concern for either the welfare of the business, or other employees are ALL serious personal liabilities. The mistake you made is twofold: First, you gave a damn; and, then to make matters worse, you allowed a thief to bamboozle you, gain the upper hand; and, finally, you lost your temper and walked away from an unsolved social mess. You should have held your ground and repeated something oblique and largely inconsequential like, 'Madam, put that mislabeled merchandise down, and leave the store!' You need to not care so much, and learn how to be more of a social psychologist. That's retail! If something like this happens to you again (and it will) walking away is verboten! Stand your ground, remain calm, remain firm, and just keep pointing to the door. If the manager comes over, keep the initiative. Tell him (perhaps in soto voce) what you witnessed; and let him know that you've got control of the situation by continuing to tell the thief to leave the store. At many retail merchants a woman like this would get to talk to the police; but, you seem to have stopped her before she got to the door. Maybe next time you should allow the scam to proceed, call the police, and catch up to the thief outside the store. You'll either catch her, get her license plate, or she'll get away for the time being. As a former manager, myself, one of the biggest problems you had is that there doesn't seem to be any established protocol in place for handling such situations. You, and your manager seem to have come at this woman from entirely different directions without any sort of coordinated response. It's clear to me that the thief was in a win/win situation, AND she knew it, too. If you survive this episode think it out, and sit down with your boss to discuss the matter. If you end up, 'hitting the bricks' then you'll know better what to do the next time something like this happens. It's sad, I know; but you being a hard worker and genuinely giving a damn really doesn't matter. This is the twenty-first century; so, get used to it! |