Posted: 1/10/2014 11:10:42 AM EDT
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Amazon customer service was pretty cool today. I ordered an auto part that had a 12 month warranty that failed after 3 months. I called amazon today and they are sending a replacement out for free. They even upgraded it to Saturday delivery at no charge. I have to send the broken part back. I was a little worried that they would tell me to deal with the manufacturer. At best I thought I would have to send mine back first. But they came through.
Now dealing with the accent was another issue. I could barely understand the guy. He even threw in some slang. I guess it was slang. I have no idea what it was. I am in IT so I have some experience dealing with accents but this one was tough. I think he was from Alabama or Tennessee. 
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Quoted: Amazon customer service was pretty cool today. I ordered an auto part that had a 12 month warranty that failed after 3 months. I called amazon today and they are sending a replacement out for free. They even upgraded it to Saturday delivery at no charge. I have to send the broken part back. I was a little worried that they would tell me to deal with the manufacturer. At best I thought I would have to send mine back first. But they came through. Now dealing with the accent was another issue. I could barely understand the guy. He even threw in some slang. I guess it was slang. I have no idea what it was. I am in IT so I have some experience dealing with accents but this one was tough. I think he was from Alabama or Tennessee.  |
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When I lived in California, I once had a patio installed by a bunch of Mexicans, and some 'ol boy from Georgia I nicknamed "Boomhauer", because I swear to God, you couldn't tell them apart. While they were there, I joked that I had one white guy and a bunch of Mexicans pouring concrete for me, and none of them spoke English.
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| I have always had good service with Amazon too, I haven't had to return much to them, but it sure seems like the always overestimate their delivery dates. I just ordered a bunch of Royal Purple motor oil, and a can of Royal Purple gun oil, got it all like three days before they said I probably would. |
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Quoted:
Amazon customer service was pretty cool today. I ordered an auto part that had a 12 month warranty that failed after 3 months. I called amazon today and they are sending a replacement out for free. They even upgraded it to Saturday delivery at no charge. I have to send the broken part back. I was a little worried that they would tell me to deal with the manufacturer. At best I thought I would have to send mine back first. But they came through. Now dealing with the accent was another issue. I could barely understand the guy. He even threw in some slang. I guess it was slang. I have no idea what it was. I am in IT so I have some experience dealing with accents but this one was tough. I think he was from Alabama or Tennessee. So you're saying they were speaking "English." |
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Quoted:
So you're saying they were speaking "English." Quoted:
Quoted:
Amazon customer service was pretty cool today. I ordered an auto part that had a 12 month warranty that failed after 3 months. I called amazon today and they are sending a replacement out for free. They even upgraded it to Saturday delivery at no charge. I have to send the broken part back. I was a little worried that they would tell me to deal with the manufacturer. At best I thought I would have to send mine back first. But they came through. Now dealing with the accent was another issue. I could barely understand the guy. He even threw in some slang. I guess it was slang. I have no idea what it was. I am in IT so I have some experience dealing with accents but this one was tough. I think he was from Alabama or Tennessee. So you're saying they were speaking "English." I'm sorry. Can you type slower? I don't understand you.
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Amazon has always done well by me. A couple years back a Kindle that was supposedly delivered somehow never made it to my door.
They had a new one to me in time for Christmas. Their shipping has always been fast, usually getting to me before it was supposed to. |