Posted: 12/19/2012 6:53:50 PM EDT
|
so a few months i got the brand new genie system. 1 main box, 1 client. it works for the most part, still kinda buggy though. whatever
eventually something broke, and since i was a new sub they dispatched out for free. now a month later its broke again (different problem this time) and they want to charge 50 for a dispatch. this is for THEIR equioment thati am LEASING. if i had bought the equipment i guess i could understand. im just getting screwed here being their beta test customer. wtf what to do? give in? then another $50 again in a few monthw when it breaks again??? |
|
Quoted:
Just say "I would like to cancel the service please" Watch how fast it gets fixed for free. Every year I know people who call and complain about the price of the NFL package. Every year they get a discount from direct TV. When Direct TV had that problem with Fox last year I received three free months because I missed a playoff Football game. The squeaky wheel gets the grease with direct TV. |
|
Quoted: Quoted: Just say "I would like to cancel the service please" Watch how fast it gets fixed for free. Every year I know people who call and complain about the price of the NFL package. Every year they get a discount from direct TV. When Direct TV had that problem with Fox last year I received three free months because I missed a playoff Football game. The squeaky wheel gets the grease with direct TV.  you may be on to something. Just a couple months ago, I called T-Mobile (whose service is spectacular where I live, including barrier islands) and asked them "when in my contract over?" Holy Fucking Shit! I got transferred to a person who wanted to know what they could do to keep me as a customer and etc. Mind you, my contract was no where near "up". They knocked $50 a month off my bill without any extension of contract for the asking. I guess I will be checking in with DTV in the morning.  |
|
Quoted:
Quoted:
Just say "I would like to cancel the service please" Watch how fast it gets fixed for free. yeah, sure you can cancel mr. linkedm4, per contract, that will be $299 cancellation fee Do you have any extras? Ask to move to a less expensive package. Every time I have had an issue they have fixed it or given me some credit. Disclaimer: I am a business customer and spent over $10,000 during each of the last 8 years with Direct TV. Remember for business customers Direct TV charges per seat. MMA fights can cost over $3000. |