Posted: 12/4/2012 6:12:44 AM EDT
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I was surfing on my Toshiba laptop just a few moments ago when <bloop> everything shut off. The monitor went black, everything stopped. After about 30 seconds, I was able to restart everything just by hitting a couple of keys on the keyboard. Am I looking at a bad power supply or what else might it be? |
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Are you running with the batt installed? Was the battery dead and running on the power supply? Google the issue. I believe some models of Toshiba have bad power supply connections. My brother had to repair his, but this was several years back? The battery was installed and not dead. |
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May have gotten overheated and shut off to protect the equipment. Check the vents for dust. May need to blow it out with compressed air if clogged. Now that you mention it, it did feel as though it was running hot. The vents are not clogged though. Hmmmm. |
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My Toshiba lap top used to do that too. Is it a Satellite? If so then yes you have a heating problem. Yes, it's a Satellite. What did you have to do to fix it? Anything or did it just explode into a thousand pieces? I've had this for years and haven't had any problems up until now. |
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If it is runing a Win based OS, check the event viewer to see if there are any logs during the time that the unit shut off. control panel > admintools > event viewer Yes I am, but I don't see "admintools" as an option. Found it a different way. here's what I have: Log Name: System
Source: Microsoft-Windows-Kernel-Power Date: 12/4/2012 9:04:06 AM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2012-12-04T15:04:06.548015800Z" /> <EventRecordID>715624</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event> |
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My daughters laptop started doing this. Ended up being an overheat problem because the thermal grease had dried out and was no longer conducting heat from the CPU to the heatsink. I went down to Staples and bought new grease, replaced it, and the laptop has run perfectly for another year now.
Easy to do, instructions here: Replacing thermal grease |
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My Toshiba lap top used to do that too. Is it a Satellite? If so then yes you have a heating problem. Yes, it's a Satellite. What did you have to do to fix it? Anything or did it just explode into a thousand pieces? I've had this for years and haven't had any problems up until now. I just bought a cooling pad and kept it sitting on top of it. The computer ended up being stolen.... so i don't know if the theif fixed it. |
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Quoted: Quoted: If it is runing a Win based OS, check the event viewer to see if there are any logs during the time that the unit shut off. control panel > admintools > event viewer Yes I am, but I don't see "admintools" as an option. Found it a different way. here's what I have: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 12/4/2012 9:04:06 AM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2012-12-04T15:04:06.548015800Z" /> <EventRecordID>715624</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event> When the event occured did you see a quick 'Blue Screen" with white letters/numbers indicating a memory dump. If it only happened once, I would write it off as a glitch. Keep an eye on it in case it dumps or shuts off again. |
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I too had a Toshiba Satellite that overheated and crashed like it was it's job.
The non tech savvy solution is to keep it on well vented surfaces or buy a cooling pad. The software savvy solution is to update the BIOS The hardware savvy solution is to open it up and replace thermal compound, heatsinks or fans. |
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If it is runing a Win based OS, check the event viewer to see if there are any logs during the time that the unit shut off. control panel > admintools > event viewer Yes I am, but I don't see "admintools" as an option. Found it a different way. here's what I have: Log Name: System
Source: Microsoft-Windows-Kernel-Power Date: 12/4/2012 9:04:06 AM Event ID: 41 Task Category: (63) Level: Critical Keywords: (2) User: SYSTEM Computer: PC Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2012-12-04T15:04:06.548015800Z" /> <EventRecordID>715624</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event> When the event occured did you see a quick 'Blue Screen" with white letters/numbers indicating a memory dump. If it only happened once, I would write it off as a glitch. Keep an eye on it in case it dumps or shuts off again. Nope. No blue screen. Just *click* and then nothing. Black. No lights. |
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Nope. No blue screen. Just *click* and then nothing. Black. No lights. The click you describe is the hard drive read arm returning to its rest position, which it does when power is lost. Try to recreate the problem... play an HD video and open a bunch of programs with the laptop sitting on a comforter or the like. If it crashes again with the same symtoms I'll be willing to bet it's overheating. |