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Posted: 2/7/2011 5:58:10 PM EDT
[#1]
No, it is anonymous, I don't even think there is a place to put your info. So what company pissed you off?
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Posted: 2/7/2011 6:06:49 PM EDT
[#2]
Yes they do know who filed the complaint. We deal with the BBB all the time at work.
The BBB will forward anything you send to them to the business you are complaining about. They give you a time limit in which to contact the complainer to correct the problem. |
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Posted: 2/7/2011 6:07:24 PM EDT
[#3]
I've used it many times to get a resolution of a matter. I'll call the company, if they tell me to piss off, then I contact the BBB. Then they bend over backwards to correct the situation.
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Posted: 2/7/2011 6:11:43 PM EDT
[#4]
If you are going to file a complaint, man up to it.
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Posted: 2/7/2011 6:13:16 PM EDT
[#5]
Serious question is serious- What does the BBB even do?
Are they like the UN and ask the company nicely to resolve the complaint, with threats of another call asking nicely if they dont? |
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Posted: 2/7/2011 6:17:58 PM EDT
[#6]
If your so spineless you want to do it anonymously maybe you shoudl rethink what your doing. I mean being a coward isn't going to get you anywhere in life. Just man up call them and try to fix it. If they don't then call the BBB and be done with it.
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Posted: 2/7/2011 6:19:31 PM EDT
[#7]
Nope... it shows your name, phone number and address. Basically anything you provide the BBB, the company will see.
I handle any and all BBB complaints against the company I work for. Usually it's just a misunderstanding and 99% of the time the customer walks away happy. Can't go into where I work or what I do though. |
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Posted: 2/7/2011 6:38:46 PM EDT
[#8]
There are businesses with *awesome* BBB ratings... And they outright *advertise* their BBB ratings to no end.
They "donate" money to the BBB. When I bought my first house, I dealt with a realtor who was nothing short of a thug. I was from out of town and didn't know any better. He paid the BBB "fees" and got excellent ratings every year. He had a pretty-big-size BBB sticker on the door to his business. I finally had enough of his crap, he lied, and played games, and I went with another realtor. From now on, when a company advertises its BBB rating, my guard goes up... There is a *reason* they advertise their BBB rating... and it probably isn't a *good* reason... And when a BBB executive has his salary dependent on "income" that comes from businesses looking for good ratings, they are not going to risk giving bad ratings... Yeah, after my experience trying to buy my first home from a thug with an excellent BBB rating, my guard goes up when I see a business trying to "advertise" their BBB rating... The best rating system that works for me: word of mouth from friends and family. People I trust. If a business treats me right, I will tell my friends. If they do me wrong, I try to avoid them in the future, and will tell my friends what they did to me... |
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Posted: 2/7/2011 6:56:33 PM EDT
[#9]
The BBB is a fucking joke.
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Posted: 2/7/2011 7:10:12 PM EDT
[#10]
Quoted:
The BBB is a fucking joke. +1 |
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Posted: 2/7/2011 7:11:07 PM EDT
[#11]
Quoted: The BBB is a fucking joke. This. As a business owner if you tell me you are going to file a complaint with the BBB, Go ahead. Want their address? If you tell me you are going to take me to small claims court, and I feel I am right... I am willing to chance it. If you tell me you are going to BEAR (Bureau of Electronics & Appliance Repair, Dept of Consumer Affairs) HOLY FUCK! WAIT! What do you want to do to resolve this issue? |
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Posted: 2/8/2011 3:53:06 AM EDT
[#12]
Quoted:
Quoted:
The BBB is a fucking joke. This. As a business owner if you tell me you are going to file a complaint with the BBB, Go ahead. Want their address? If you tell me you are going to take me to small claims court, and I feel I am right... I am willing to chance it. If you tell me you are going to BEAR (Bureau of Electronics & Appliance Repair, Dept of Consumer Affairs) HOLY FUCK! WAIT! What do you want to do to resolve this issue? Well, hell then, does BEAR handle HVAC issues? |
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Posted: 2/8/2011 3:55:38 AM EDT
[#13]
Quoted:
If your so spineless you want to do it anonymously maybe you shoudl rethink what your doing. I mean being a coward isn't going to get you anywhere in life. Just man up call them and try to fix it. If they don't then call the BBB and be done with it. when they "fixed" it the first time they intentionally broke it. http://www.ar15.com/forums/topic.html?b=1&f=75&t=1135281&page=3 |
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Posted: 2/8/2011 4:06:10 AM EDT
[#14]
BBB complaints have a name attached to them. You have to give your information so the business can respond to the complaint.
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Posted: 2/8/2011 4:10:25 AM EDT
[#15]
[/quote] Well, hell then, does BEAR handle HVAC issues? [/quote] I would like to know this too. I had a heating service call last week for my upstairs unit. I called a company and the tech came out, turned it on, opened it up and said my control valve was bad. No voltmeter, not drawing, nada. They don’t make this control valve anymore and I can get a new valve with the “retrofit” for $900 or a new furnace for $1300. I said I needed to think about it. I got on the net and trouble shot the problem down to the igniter, $60 with shipping. My igniter should be here on Wed, if it works I saved at least $840…. I just want to prevent other people from getting ripped off. |
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Posted: 2/8/2011 4:47:34 AM EDT
[#16]
Quoted:
The BBB is a fucking joke. Oh they're great... as long as you join. 
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Posted: 2/8/2011 6:57:48 AM EDT
[#17]
Quoted: HVAC would be the state contractors board. Where are you and what is going on?Quoted: Quoted: The BBB is a fucking joke. This. As a business owner if you tell me you are going to file a complaint with the BBB, Go ahead. Want their address? If you tell me you are going to take me to small claims court, and I feel I am right... I am willing to chance it. If you tell me you are going to BEAR (Bureau of Electronics & Appliance Repair, Dept of Consumer Affairs) HOLY FUCK! WAIT! What do you want to do to resolve this issue? Well, hell then, does BEAR handle HVAC issues? |
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Posted: 2/8/2011 7:07:16 AM EDT
[#18]
Quoted: Well, hell then, does BEAR handle HVAC issues? I would like to know this too. I had a heating service call last week for my upstairs unit. I called a company and the tech came out, turned it on, opened it up and said my control valve was bad. No voltmeter, not drawing, nada. They don’t make this control valve anymore and I can get a new valve with the "retrofit” for $900 or a new furnace for $1300. I said I needed to think about it. I got on the net and trouble shot the problem down to the igniter, $60 with shipping. My igniter should be here on Wed, if it works I saved at least $840…. I just want to prevent other people from getting ripped off. Well, sometimes we techs get lazy and know what the problem is BEFORE actually heading to the call because we have seen it too many times. You have a chirping sound coming out of your whirlpool refrigerator? you have a bad freezer fan motor. Oh you have an ice ball on the back wall of your sub zero refrigerator? You have a bad evaporator coil. Because the guy didn't go through the whole "dog and pony show" for you with voltmeter and tools earned him the badge of distrust. That is great if he nailed it because of his experience but he may have lost a good job over it. As a tech you MUST bring in your meters, tools etc... take the time and show the customer the issue at hand. I used to do that shit, where I walk in, look and diagnose. Until my boss got a complaint about that and man did my boss rip me a new one. (he was all about professionalism) That was 20 years ago and to this day... I NEVER walk in, without my tools. ETA: I would have asked him just as you are stating now... "How do you know just by looking at it... what is it that you see or hear that tells you that?" Heck, I do that with my kid's cardiologist every time he is looking at an x-ray or EKG or Echo... I am a nosy bastard  |
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Posted: 2/8/2011 2:29:36 PM EDT
[#19]
Quoted:
Quoted:
HVAC would be the state contractors board. Where are you and what is going on?
Quoted:
Quoted:
The BBB is a fucking joke. This. As a business owner if you tell me you are going to file a complaint with the BBB, Go ahead. Want their address? If you tell me you are going to take me to small claims court, and I feel I am right... I am willing to chance it. If you tell me you are going to BEAR (Bureau of Electronics & Appliance Repair, Dept of Consumer Affairs) HOLY FUCK! WAIT! What do you want to do to resolve this issue? Well, hell then, does BEAR handle HVAC issues? Click my link...on the last page are the most recent assessment of what the contractor "did" |
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