Posted: 2/9/2013 4:19:18 PM EDT
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Hello Everyone-
Here is my situation and curious on what everyone else would do. I'm not going to mention the company yet becuase I'm still waiting on a response email so I'm not trying to blast them....... I ordered some cigars and a new humidor early in January and received confirmation my products were shipped two days later.Living overseas I make several online purchases and I know it only takes two weeks to make it over to Japan. It's been over a month since they were shipped. I doubled checked to make sure the products I ordered were not on back order.....I sent a email two days ago to customer service and sent them a private message on facebook and still no response. How much time would you guys give a company to respond to your email before you cancelled your order? or what steps would you take next? -G |
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I've never thougt about that......but the two items were shipped separately. So I would think at least one of the packages would have made it here already. I just received a care package with over 100 cigars so I could think a package with 10 cigars would be fine. If I don't get a response from them soon I think I'm going to cancel my order and ask for reinburstment for my purchases.
-G |