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7/5/2015 4:04:43 PM EDT
Question answered got the help I needed.

Thanks guys.
7/5/2015 4:21:31 PM EDT
[#1]
Your last sentence sums my thoughts up. Although there are always exceptions based on customer loyalty, future business, and potential other circumstances, there has to be a line drawn in the sand at some point.
7/5/2015 4:59:25 PM EDT
[#2]
Quoted:
This weekend received an email that basically listed several things he is unsatisfied with. Also in general that the company is garbage.
View Quote

If the customer is not worth keeping - as in, losing his custom doesn't affect your bottom line - then I would respond that I'm sorry that XYZ Co is unable to meet his needs and he would be better off shopping elsewhere.
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