Posted: 7/25/2006 7:51:57 PM EDT
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I'll try to keep this as to the point as I can. I'm by no means an IT professional, sorry in advance for giving too much/not enough info. My office network consists of both MACs and PCs. We use an external email service (GoDaddy). We have a contracted IT professional who I believe makes problems to generate more work/money for himself.  On to the symptoms....We just replaced our router with a Linksys VPN router, I helped configuring it with our old screen for screen making sure all the settings were the same. All workstations were able to access all servers and the internet, I didn't think of checking all workstation email. The problem that confuses me is that all workstations are able to send email but several (Mac and PC) cannot download email from the server. My workstation is able to send and receive email so I compared my settings with the ones that don't work. I believe that there is a setting in the router's interface that I'm missing. The IT guy doesn't want to admit missing something in the router config so he is blaming the workstation settings and/or external mail server settings. Am I off-base thinking it's the router? From my perspective I view the router as the only variable in the equation. If it is the router what setting could it be? I'm positive all of the correct ports are open because most workstations can send and receive email. Thanks in advance-hope I provided enough info. |
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well the first thing i would think is the mail servers are wrong. mine are mail.alltel.net in and mail.alltel.net out. all pop 3 settings. any extra space or character and it will not work! i would also suggest copy and pasting the error message it give you when you try to send a message, and post it here. im assuming you've checked that the internet does work on these pc's/ macs? email settings can get very complicated. if your checking email from a different ISP provider the incomming will be their servers mail.earthlink.net and outgoing will be YOUR ISP providers there at the office. so if the other employees are using a different email adress you will have to check the other ISP provider for their INCOMMING mail settings. the outgoing will always be your ISP provider there at the office though. i just woke up i think this makes sense 
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 Figured it out! Thanks for the replies though. Even though it's working I don't understand how it worked with the old router. It was the tcp/ip setting on the workstations. The primary and secondary dns servers were not specified correctly on the non-working workstations. It's weird that the misconfigured computers worked with the old dns servers, or maybe it's not weird to you guys that are IT gurus. |