Quoted:
"We have a problem. No we didn't change anything" at the outset means they changed something and it's the problem.
The only other constant is "we had 30 second network slowness X days/weeks ago. Please provide a rca".
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Oh boy. Those both hit home. I was on a call with a client 25 years ago because our system wasn't working. The very first question I asked is "what changed"? Of course, the answer was "nothing". After an hour, the guy let slip that the server had been moved. Sure enough, the thing wasn't even on the network. At least it was billable.
We still get the second scenario a bit. The last time I managed had a transaction retention of < 2 weeks. It was always fun when a client would call in March saying, "hey, we're looking at this transaction from Dec. Can you tell us why it failed?". I guess some people just think everything is stored indefinitely.
Quoted:It's funny because it's true.
"Our websphere app talks to an Oracle RAC cluster, but I heard a DBA was looking at Postgres on Openshift - could that be our problem?"
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I'm expecting a lot more calls. As mentioned above, I just have to get people to slip up and let the truth out. "We have memory issues, it must be Openshift!" Until a developer says on a call that the issue is present on his machine also. We got blamed for issues with a mail server that doesn't even run in the cluster.
On a side note, what do you think of WebSphere? My old team migrated to JBoss after I left and it seems to be much more performant.