Posted: 1/30/2015 2:14:52 PM EDT
| Our computer keeps popping up a message that says "oops, google chrome has crashed. restart?" or something to the effect. I didn't think we even had Google Chrome installed so searched the start menu as well as my programs and there's nothing. Any idea whats going on? |
| I've looked everywhere and Google Chrome def isn't installed. I installed Chrome and then uninstalled it to see if that would help and nothing. Norton 360 did pop up a message "High Data Usage by Google Chrome" I clicked on details and it said Chrome was using 43% of the cpu. I clicked on locate the file and when it showed me where it was I tried to delete it. It wont let me delete it because it says its in use by Chrome?? How can it be in use when it's not even installed? |
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Quoted: I've looked everywhere and Google Chrome def isn't installed. I installed Chrome and then uninstalled it to see if that would help and nothing. Norton 360 did pop up a message "High Data Usage by Google Chrome" I clicked on details and it said Chrome was using 43% of the cpu. I clicked on locate the file and when it showed me where it was I tried to delete it. It wont let me delete it because it says its in use by Chrome?? How can it be in use when it's not even installed? You are dealing with an infection that calls itself Chrome. Anybody, can name any program, anything they want. Boot into safe mode and run a full scan with Norton (to start.) Get "Combofix" from the web site "Bleeping computer" and run that as well.
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Quoted:
Is Vosteran or WSE Vosteran listed as an installed program? Do you have the Ask toolbar or the Ask shopping app? Do you have "Spyware Clear" installed? Do you have McAffe installed on top of Norton? Didn't see anything like Volsteran, Ask or Spyware Cleaner but for some reason McAffe was installed along with Norton. I removed McAffe, rebooted in safe mode and now running a full system scan. Thanks guys, we'll see what happens |
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Didn't download chrome period that I'm aware of, thinking one of the kids might have had something to do with it |
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Nothing showed in task manager either. I booted in safe mode, then ran a scan and it found three Trojan.Gen.2 It seems to be running much faster now, so hopefully we're good to go.
I was wondering why Norton found these files while running in safe mode but not when running in regular mode, even though it was the same scan? |
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Quoted: Didn't download chrome period that I'm aware of, thinking one of the kids might have had something to do with it Quoted: Didn't download chrome period that I'm aware of, thinking one of the kids might have had something to do with it Your kids will continue to fuck up your computer until they are about 25 and have to pay for the fixing themselves if you don't do this.
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Quoted:
Nothing showed in task manager either. I booted in safe mode, then ran a scan and it found three Trojan.Gen.2 It seems to be running much faster now, so hopefully we're good to go. I was wondering why Norton found these files while running in safe mode but not when running in regular mode, even though it was the same scan? Some types of malware can mask their processes in normal mode, and you're able to catch them in safe mode because the service they use to mask their processes was not loaded. |
Well I stopped home at lunch to mess with the computer and it's still doing the same thing. I opened task manager and it showed no applications running. I clicked on the processes tab and noticed several Ktckfzvjp.exe running so I tried ending the process of each one but they kept coming right back. Then I right clicked and clicked Show File Location and tried to delete the file from there but of course it wouldn't let me because it was running. Here's some pictures I took quick..
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