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AR15.COM
9/25/2008 12:59:38 PM EDT
A few years ago a friend of mine gave me an Orvis Fly Rod and Reel. I've thoroughly enjoyed fishing with it and was seriously bummed when I broke it last week.

I called Orvis and asked if they had any kind of repair program. Since I broke it through my own stupidity, I just wanted to know where I could send it to get it fixed and how much it would cost.  

They asked me how old it was. I told them. They gave me a repair number and an address. I shipped it out priority mail (cost me $10). Today, I received a BRAND NEW Clearwater Rod AND a BRAND NEW Rod Case.


Good Folks to deal with!

Edit for grammar
9/28/2008 4:29:00 PM EDT
[#1]
Orvis has a full replacement 25-year guarantee policy on MOST, but mot all, of their rods.  And it doesn't matter how they were broken.  The only ones that aren't guaranteed are the imports like the 6-piece rods.
11/20/2008 11:51:24 AM EDT
[#2]
They won't guarantee blanks either.
6/18/2009 10:50:37 AM EDT
[#3]
I have nothing but good things to say about orvis
6/18/2009 7:44:05 PM EDT
[#4]
Yup I broke my 9WT last year salmon fishing. The local Orvis dealer sent it off for me no charge. Two weeks later I got a call from him that my new rod was there waiting