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AR15.COM
3/31/2014 12:27:38 PM EDT
The tall riser has a rectangle hump,the short riser has a square hump.. The slot in the shim is for a square hump. Design Interference is what's it's called,or the CNC cut it wrong,or I'm wrong.
3/31/2014 1:24:04 PM EDT
[#1]
Quoted:
The tall riser has a rectangle hump,the short riser has a square hump.. The slot in the shim is for a square hump. Design Interference is what's it's called,or the CNC cut it wrong,or I'm wrong.
View Quote




Pics.
3/31/2014 2:30:46 PM EDT
[#2]
eff the pics. It seems the "Factory" packed the riser for the gen II Sparc. Vortex will be sending out the right riser plus a pre paid envelope to ship the gen II riser out.

Either way 2 strikes both for Vortex and PSA. The vendor's should inspect the product they sell. reminds me of the no look,just sell PTAC uppers.

Plus I still can't use my effing SPARC. I've been waiting since I ordered it on 3/12
3/31/2014 3:19:56 PM EDT
[#3]
Quote History
Quoted:
eff the pics. It seems the "Factory" packed the riser for the gen II Sparc. Vortex will be sending out the right riser plus a pre paid envelope to ship the gen II riser out.

Either way 2 strikes both for Vortex and PSA. The vendor's should inspect the product they sell. reminds me of the no look,just sell PTAC uppers.

Plus I still can't use my effing SPARC. I've been waiting since I ordered it on 3/12
View Quote

Soo...we can't see what you're so mad about? lol
3/31/2014 3:26:07 PM EDT
[#4]
The squints on the other side of the Pacific packed the wrong parts into the package.
Gen II risers don't mix well with a Gen I RDS

Vortex is well aware of the issue,but seem to be content on replacing them with the correct risers. They are also content in selling them to other vendors who in turn don't bother to inspect the product before selling.
The first RDS wouldn't stay on,the second replacement RDS can't be mounted.

It was mentioned before that I bought a budget RDS on sale,what could possibly go wrong??

I  have to say now,what the eff can go right.
3/31/2014 3:26:44 PM EDT
[#5]
Screw it,I want a refund.
3/31/2014 3:36:49 PM EDT
[#6]
Quote History
Quoted:
Screw it,I want a refund.
View Quote

In PSA's defense, no company out there would inspect an item like that that comes packaged and supposed to have been checked for QC from another manufacturer...
3/31/2014 3:38:05 PM EDT
[#7]
Also, you aren't fr3d's brother, are you?
3/31/2014 3:55:43 PM EDT
[#8]
Quote History
Quoted:
The squints on the other side of the Pacific packed the wrong parts into the package.
Gen II risers don't mix well with a Gen I RDS

Vortex is well aware of the issue,but seem to be content on replacing them with the correct risers. They are also content in selling them to other vendors who in turn don't bother to inspect the product before selling.
The first RDS wouldn't stay on,the second replacement RDS can't be mounted.

It was mentioned before that I bought a budget RDS on sale,what could possibly go wrong??

I  have to say now,what the eff can go right.
View Quote


Vortex has quite possibly the absolute best warranty in the market. I have no doubt they'll make it right.

As far as the retailer "inspecting" the product when it comes in from the manufacturer, that's asinine. They come in shrink wrapped and the minute the retailer opens the product to "inspect" it, every mouth-breather on the other side of the counter will be screaming for a discount because the product was opened. That's like asking a car dealership to take the head off of the engine so you can "inspect" the piston walls.

Anytime a manufacturer goes from one "generation" to the next, the initial move has great potential for error because you have the "old" inventory in the same place as the "new" inventory.

I guess humans don't make mistakes in Michigan. What's that like?

Since this is a manufacturer mistake and not a retailer mistake, PSA shouldn't be held accountable on this one. Vortex has admitted the mistake was theirs and they will make it right. That said, if your tone in your communications with them is anything like your tone when referring to the country of origin of the product, if Vortex did nothing to help you, I'd say you've earned it.
3/31/2014 4:09:30 PM EDT
[#9]
Quote History
Quoted:
Also, you aren't fr3d's brother, are you?
View Quote


lol that had me laughing!!
3/31/2014 4:15:24 PM EDT
[#10]
Quote History
Quoted:


Vortex has quite possibly the absolute best warranty in the market. I have no doubt they'll make it right.

As far as the retailer "inspecting" the product when it comes in from the manufacturer, that's asinine. They come in shrink wrapped and the minute the retailer opens the product to "inspect" it, every mouth-breather on the other side of the counter will be screaming for a discount because the product was opened. That's like asking a car dealership to take the head off of the engine so you can "inspect" the piston walls.

Anytime a manufacturer goes from one "generation" to the next, the initial move has great potential for error because you have the "old" inventory in the same place as the "new" inventory.

I guess humans don't make mistakes in Michigan. What's that like?

Since this is a manufacturer mistake and not a retailer mistake, PSA shouldn't be held accountable on this one. Vortex has admitted the mistake was theirs and they will make it right. That said, if your tone in your communications with them is anything like your tone when referring to the country of origin of the product, if Vortex did nothing to help you, I'd say you've earned it.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
The squints on the other side of the Pacific packed the wrong parts into the package.
Gen II risers don't mix well with a Gen I RDS

Vortex is well aware of the issue,but seem to be content on replacing them with the correct risers. They are also content in selling them to other vendors who in turn don't bother to inspect the product before selling.
The first RDS wouldn't stay on,the second replacement RDS can't be mounted.

It was mentioned before that I bought a budget RDS on sale,what could possibly go wrong??

I  have to say now,what the eff can go right.


Vortex has quite possibly the absolute best warranty in the market. I have no doubt they'll make it right.

As far as the retailer "inspecting" the product when it comes in from the manufacturer, that's asinine. They come in shrink wrapped and the minute the retailer opens the product to "inspect" it, every mouth-breather on the other side of the counter will be screaming for a discount because the product was opened. That's like asking a car dealership to take the head off of the engine so you can "inspect" the piston walls.

Anytime a manufacturer goes from one "generation" to the next, the initial move has great potential for error because you have the "old" inventory in the same place as the "new" inventory.

I guess humans don't make mistakes in Michigan. What's that like?

Since this is a manufacturer mistake and not a retailer mistake, PSA shouldn't be held accountable on this one. Vortex has admitted the mistake was theirs and they will make it right. That said, if your tone in your communications with them is anything like your tone when referring to the country of origin of the product, if Vortex did nothing to help you, I'd say you've earned it.


One mistake is forgivable,to have a second mistake on the same order is unforgiven. PSA has sold the product.
I don't give a rats azz how good Vortex's warranty is. Just give me a product that works,the first time,if not the second time,but to give a third time would be foolish and those who suggest that are also foolish.

.
3/31/2014 4:20:59 PM EDT
[#11]
Quote History
Quoted:


lol that had me laughing!!
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Quoted:
Quoted:
Also, you aren't fr3d's brother, are you?


lol that had me laughing!!

Starting to think I was right in asking. lulz.
3/31/2014 4:21:33 PM EDT
[#12]
Dude is pissed!
3/31/2014 4:48:47 PM EDT
[#13]
Quote History
Quoted:
Dude is pissed!
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Yeah, I just don't get it. I can see being frustrated, but some of the people here act like humans just don't make mistakes. It isn't like Vortex isn't making it right. lol
3/31/2014 4:50:57 PM EDT
[#14]
Quote History
Quoted:
Screw it,I want a refund.
View Quote


If you'll send the order number in a message to my inbox, we can have everything taken care of for you as soon as possible. Thank you.
3/31/2014 4:54:35 PM EDT
[#15]
Quote History
Quoted:
eff the pics. It seems the "Factory" packed the riser for the gen II Sparc. Vortex will be sending out the right riser plus a pre paid envelope to ship the gen II riser out.

Either way 2 strikes both for Vortex and PSA. The vendor's should inspect the product they sell. reminds me of the no look,just sell PTAC uppers.

Plus I still can't use my effing SPARC. I've been waiting since I ordered it on 3/12
View Quote

You can't seriously expect PSA to break open the vortex packages and inspect them.

They would not even know what to look for.
3/31/2014 4:57:45 PM EDT
[#16]
Quote History
Quoted:

Yeah, I just don't get it. I can see being frustrated, but some of the people here act like humans just don't make mistakes. It isn't like Vortex isn't making it right. lol
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Quoted:
Quoted:
Dude is pissed!

Yeah, I just don't get it. I can see being frustrated, but some of the people here act like humans just don't make mistakes. It isn't like Vortex isn't making it right. lol

PSA messed up one of my orders twice.

I was frustrated but courteous and got a nice upgrade for my troubles.

Hopefully PSA will just refund this juvenile.
3/31/2014 7:13:36 PM EDT
[#17]
Quote History
Quoted:
The squints on the other side of the Pacific packed the wrong parts into the package.
Gen II risers don't mix well with a Gen I RDS

Vortex is well aware of the issue,but seem to be content on replacing them with the correct risers. They are also content in selling them to other vendors who in turn don't bother to inspect the product before selling.
The first RDS wouldn't stay on,the second replacement RDS can't be mounted.

It was mentioned before that I bought a budget RDS on sale,what could possibly go wrong??

I  have to say now,what the eff can go right.
View Quote




Hmmmmm way to be slightly racist there buddy....I bet you are a awesome person to hangout with.

Second, the manufacturer has admitted to the error and is making it right. Let me guess, you're the type of person who, after receiving one mistake, demands the product be free. You're a class act my friend and that's not a compliment.

PSA has sent me the wrong BCG 4 times and with a 2 month turnaround, guess what? I didn't complain one second about it, why? Because as far as I know, they're making it right and I am perfectly fine with that, even if it took 3 months. And ALSO, I consider humans to make exceptional amount of mistake, AND YOU FOR ONE cannot say you have not made a mistake. Shit happens, get over it, they're trying their best to make it right for you, you unappreciative person.
4/1/2014 4:08:20 AM EDT
[#18]
Quote History
Quoted:


One mistake is forgivable,to have a second mistake on the same order is unforgiven. PSA has sold the product.
I don't give a rats azz how good Vortex's warranty is. Just give me a product that works,the first time,if not the second time,but to give a third time would be foolish and those who suggest that are also foolish.

.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
The squints on the other side of the Pacific packed the wrong parts into the package.
Gen II risers don't mix well with a Gen I RDS

Vortex is well aware of the issue,but seem to be content on replacing them with the correct risers. They are also content in selling them to other vendors who in turn don't bother to inspect the product before selling.
The first RDS wouldn't stay on,the second replacement RDS can't be mounted.

It was mentioned before that I bought a budget RDS on sale,what could possibly go wrong??

I  have to say now,what the eff can go right.


Vortex has quite possibly the absolute best warranty in the market. I have no doubt they'll make it right.

As far as the retailer "inspecting" the product when it comes in from the manufacturer, that's asinine. They come in shrink wrapped and the minute the retailer opens the product to "inspect" it, every mouth-breather on the other side of the counter will be screaming for a discount because the product was opened. That's like asking a car dealership to take the head off of the engine so you can "inspect" the piston walls.

Anytime a manufacturer goes from one "generation" to the next, the initial move has great potential for error because you have the "old" inventory in the same place as the "new" inventory.

I guess humans don't make mistakes in Michigan. What's that like?

Since this is a manufacturer mistake and not a retailer mistake, PSA shouldn't be held accountable on this one. Vortex has admitted the mistake was theirs and they will make it right. That said, if your tone in your communications with them is anything like your tone when referring to the country of origin of the product, if Vortex did nothing to help you, I'd say you've earned it.


One mistake is forgivable,to have a second mistake on the same order is unforgiven. PSA has sold the product.
I don't give a rats azz how good Vortex's warranty is. Just give me a product that works,the first time,if not the second time,but to give a third time would be foolish and those who suggest that are also foolish.

.


So PSA is supposed to unpackage, re-inspect, and re-test 3rd party products? Oh. Ok. That makes sense.
4/1/2014 6:21:57 AM EDT
[#19]
Quote History
Quoted:


So PSA is supposed to unpackage, re-inspect, and re-test 3rd party products? Oh. Ok. That makes sense.
View Quote View All Quotes
View All Quotes
Quote History
Quoted:
Quoted:
Quoted:
Quoted:
The squints on the other side of the Pacific packed the wrong parts into the package.
Gen II risers don't mix well with a Gen I RDS

Vortex is well aware of the issue,but seem to be content on replacing them with the correct risers. They are also content in selling them to other vendors who in turn don't bother to inspect the product before selling.
The first RDS wouldn't stay on,the second replacement RDS can't be mounted.

It was mentioned before that I bought a budget RDS on sale,what could possibly go wrong??

I  have to say now,what the eff can go right.


Vortex has quite possibly the absolute best warranty in the market. I have no doubt they'll make it right.

As far as the retailer "inspecting" the product when it comes in from the manufacturer, that's asinine. They come in shrink wrapped and the minute the retailer opens the product to "inspect" it, every mouth-breather on the other side of the counter will be screaming for a discount because the product was opened. That's like asking a car dealership to take the head off of the engine so you can "inspect" the piston walls.

Anytime a manufacturer goes from one "generation" to the next, the initial move has great potential for error because you have the "old" inventory in the same place as the "new" inventory.

I guess humans don't make mistakes in Michigan. What's that like?

Since this is a manufacturer mistake and not a retailer mistake, PSA shouldn't be held accountable on this one. Vortex has admitted the mistake was theirs and they will make it right. That said, if your tone in your communications with them is anything like your tone when referring to the country of origin of the product, if Vortex did nothing to help you, I'd say you've earned it.


One mistake is forgivable,to have a second mistake on the same order is unforgiven. PSA has sold the product.
I don't give a rats azz how good Vortex's warranty is. Just give me a product that works,the first time,if not the second time,but to give a third time would be foolish and those who suggest that are also foolish.

.


So PSA is supposed to unpackage, re-inspect, and re-test 3rd party products? Oh. Ok. That makes sense.


Yeah, then we would have a bunch of people in here complaining of receiving used items/items with the factory seal broken/ etc. Some people
4/1/2014 6:29:47 AM EDT
[#20]
Quote History
Quoted:

Yeah, then we would have a bunch of people in here complaining of receiving used items/items with the factory seal broken/ etc. Some people
View Quote

Eh, you just can't please everyone, man.
4/1/2014 2:11:08 PM EDT
[#21]
Same thing happen to me. All I did was email Vortex and told them the problem and had a new riser in the mail box 2 days later. No questions asked.
4/1/2014 4:45:22 PM EDT
[#22]
vortex is good to stand behind their parts.

PSA cant open every box, tehn folks will be mad about that too..