I'm posting a quick note here because it seems to be the best place to get PSA feedback. I did just send an email to you guys, but I'm hoping to reach someone that can actually do something.
I received this order today, and frankly, I don't know how it passed quality control. Please see the two attached pictures. I am hoping there is a way to track this upper back to the worker who assembled it to make sure this doesn't happen to anyone else going forward.
First, my gas tube was not pinned, and when the package was opened it was found lying next to the upper. Hopefully it wasn't damaged in any way, but we wouldn't know until after it was shot and after I purchased a pin and pinned it myself.
Second, whoever assembled this upper has exceeded the Loctite application 10 fold. There is so much Loctite on the barrel nut that it is literally oozing out of the back. The upper was taken to a local gunsmith this afternoon for an appointment to swap the rails. However, he didn't begin the work until we discussed these issues. The original estimate to swap barrel nuts and rails was 25 minutes. But after looking at it, the gunsmith said it would easily take 1 1/2 hours for the same job due to the amount of melting and cleanup of the Loctite. So rather than have him mess with it, I said I would just get in touch with PSA.
Guys, I don't know what to tell you here, but me paying for return shipping and a 25% restocking fee is not acceptable in this case. This upper is not up to your standards, and I have come to expect better from PSA. Please tell me you will make this right. I am open to an exchange, a refund, or having the same upper re-shipped to me unassembled and having me pay local gunsmith to assemble it.