I am simply amazed at what passes for a complaint these days. I have ordered many times from PSA and the shipping times have always been acceptable. When it comes to items like ammunition and custom built uppers/rifle kits, I have found that PSA is tough to beat when it comes to quality, price, and customer service. That said, for some items that require faster shipping times, I do use other vendors. However I would never complain because PSA is a couple of days slower than another vendor, just as I would never complain that another vendor is more expensive than PSA. If you really want to split hairs, each vendor will likely have its pros and cons. Do your research, make your purchase, be patient, and take what is as what is.
PSA has always been good to me and I will continue to be a customer.