Just how hard is this treatment? I have one of your 9mm pistols and there is a lot of wear on the bolt. It is coming off on the outside of the bolt as you can see it through the ejection port. And the bottom of the bolt where it is ramped the coating is completely gone and the ramp looks like it was done with a hack saw.

I can't post pics here.

I have about 500 rounds total shot through it of powder coated bullets and plated bullets from RMR.

I am concerned that the upper anodizing is going to be worn through and damage the upper receiver.

Just shoot me and e-mail with pictures, and I can tell you if it is normal wear, or something we would warranty for you. Josiah @ palmettostatearmory.com

Thanks!

Josiah

https://photos.app.goo.gl/ZwFsdFh5pK76usAL8

https://photos.app.goo.gl/tBtJAAn7Kd4594bM9

https://photos.app.goo.gl/RPuuZHVzdbt2HHXu9

https://photos.app.goo.gl/dXK3iXY3AcajUsSm9

Good God! That never should have happened.  

Please PM me your order number. We will get this one replaced for you! My apologies!

Thanks,

Josiah

I have to ask ... what would cause this?

I'm curious about the condition of the hammer.

https://photos.app.goo.gl/r3J8yYsEi8mQFFHA6

Josiah, sent it off today. What is the turn around time?

It depends on the issue, but it should not be more than 3-4 weeks from the time we receive it.

Thank you,

Josiah

3-4 weeks to put a new bolt in the mail?

Your kidding right?

We are going to get the whole upper back, so that we can make sure there are no other issues that are causing premature wear. It is not just the bolt that we want to see. That is why I stated in the IM to you that we wanted to get the whole upper back.

Thank you!

Josiah

You never sent me a IM?????

No where in the email I received said anything about sending the whole upper.

I sent just the bolt.

If you want the upper then you are going to have to send me another shipping label. I wish you would have stated that to begin with.

Now it is going to be even longer to get this back and trying to get two different packages back together has even more of a chance that they don't get back to you. Then even more of a chance that someone at your place can even keep both of these together if they even get together to be looked at.

https://photos.app.goo.gl/iPABue2h1UqPVpUj9

I am getting a second prepaid UPS call tag sent to you for the upper. We want to make sure the whole unit is working properly.

Have a great weekend!

Josiah

I will never in my life understand why people like this always cop an attitude.

Homey... you're getting taken care of. Smile. Be happy.

With the type of margins they are working with, PSA will not be in the black on this, and will hopefully put mitigations in place to prevent it from occurring again in the future.

I would have just dealt with the premature wear on an economy part or junked it and upgraded.

Agreed.

It shouldn't have happened, but PSA's prices mean you may get a problem part or gun.  The fact they stand behind bargain priced parts (and paid your shipping) is crazy-good service.  Wait until you buy a high-dollar firearm just to have the manufacturer tell you to pound sound when it won't work ... and after they SELL YOU replacement parts for your BRAND NEW gun ... and it still won't work.

ETA: (Ed Brown I'm looking at you, and would like my $2700 back).

Not copping an attitude. Just stating what I have seen with repair work done on multiple pieces like this. It gives the chance of parts going missing. On the shippers end and the manufacturers end. I worked in a factory that dealt with semi loads of product being shipped everyday. Things happen.

I am glad they are taking care of this. But the communication was not perfect. I did not receive any communication that they wanted the whole upper back. If that was stated then I would have sent everything the first time.

This nitride coating is supposed to be the new wonder treatment. And as you see in the pics it is not. And how many other uppers out there are like this? Whatever batch these came in probably were not done right. I have one of their 556 bcg and they are perfect. No wear at all with 2x the rounds on them. Not even on the back side of the bolt lugs. So that tells me the treatment was not done right on the 9mm bolt.

And the best customer experience I have EVER had was from RUGER. While their repair work was the cause of a destroyed barrel from their own gunsmith hogging out the forcing cone. It looked like the bottom of this bolt. Ruger replaced the whole standard GP100 blued gun with the very first GP Match Champion that was available with the adjustable sights. I got the gun while it was being shown at the Shot Show.  That was customer service at the finest. And the the worst service from their repair people. That is why I don't trust any repair person no matter what company.

Shouldn't you at least acknowledge they are trying to take care of it, and see where that goes before becoming obstinate and complaining about how they are trying to do so?

Like I said in my above post. I am glad they are taking care of it. You must have not read what I said

@PSA

This.

I have the exact same story from LMT.

All I want back is the $700 hit I took on reselling a brand new MWS with all deficiencies disclosed... after it came back from them with more issues.

1) You're a whiny Sally.

2) Nitride is not supposed to be the new wonder treatment.

It's a cheap shit finish that's better than bare metal or paint. Economy grade manufacturers can access it at lower rates, and in smaller batches. It is not "tougher and more consistent" or any other of the crazy nonsense that people have been saying. There are not "issues with chrome" or any other of the crazy nonsense that people have been saying. There's not "a big government contract" for bullshit nitride barrels on the horizon, or any other of the crazy nonsense that people have been saying.

Also, thank you to PSA for continuing to stock the FN barrels.