User Panel
User Panel
User Panel
USA
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Posted: 8/19/2023 8:34:08 PM EDT
[Last Edit: Screwball]
So I sent a message to Brownells last Saturday. Said it would take 2 business days to reply. Posting it here. Maybe I'll get a response.
I've had a MultiTasker II multitool since probably 2009 time frame. Used the tool A LOT over the years. The other day, I was pulling a pin off my lawn mower and the rivet popped. Now I have two halves of a multitool.     I've been a Brownells customer from around the same time and spent a decent amount of money with them. So, I went on their page to see about their "lifetime satisfaction guarantee." Contact page type a message but there is not a selection for anything like warranty. I put it down as SDS request since it was the only thing I could logically say might be the right option. Why acronyms that aren't clear? Why not clear options? Including the message I sent, with one sentence removed since I'm posting it publicly (nothing rude or demanding). I have one of your MultiTasker 2 tools, which I've been using for at least a decade. It just blew out the rivet that holds the halves together. I was using it to pull a clip pin off of my lawnmower. Wasn't anything too excessive. Listed as SDS request, as I wasn't sure what SDS stood for, and there didn't seem to list anything like "warranty" or "repair." Wanted to see if you guys could repair/replace this tool, being I've been using it a lot. Can forward pictures if needed. https://youtu.be/ML9-qwxXItQ I didn't see it listed on your site anymore, but did see the old YouTube video showing it, saying it was covered by the lifetime guarantee. |
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Posted: 8/19/2023 9:26:33 PM EDT
[Last Edit: IcmThrawn]
[#1]
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Posted: 8/21/2023 1:31:17 PM EDT
[#2]
@Screwball sending you a PM
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USA
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Posted: 8/21/2023 3:13:50 PM EDT
[#3]
Replied. Thank you.
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USA
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Posted: 8/22/2023 1:04:14 PM EDT
[Last Edit: Screwball]
[#4]
Quote HistoryOriginally Posted By IcmThrawn: You gonna get..... https://www.ar15.com/media/mediaFiles/425212/39m6im-1-1082512.gif Going to have to say that was not the case… PMed my contact info as requested. Was just getting ready for work and received an email with a Brownells gift card for $104.95. Then I received an email from CS, letting me know the order number, cost and that since they don’t offer it anymore… they gave me credit of the cost of the tool. I did use that tool A LOT… to include at work. But I do commend Brownells in their warranty coverage (when I say at least a decade… we are talking around 2009 timeframe). I’ve had to deal with a handful of companies over the years. Some completely didn’t care… which is why I’ll never buy a Spikes product ever again. Others go above and beyond… like Adams Arms taking care of the upper (their barrel) that Spikes wouldn’t. I can’t speak for any other experience that others may have had… but from this, I put Brownells in the AA group. Will order something to replace the tool, leaning towards Real Avid. Thank you, Brownells. |
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Posted: 8/22/2023 7:02:13 PM EDT
[#5]
Very glad to help!
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Posted: 8/24/2023 12:14:44 AM EDT
[#6]
Quote HistoryOriginally Posted By Screwball: Going to have to say that was not the case PMed my contact info as requested. Was just getting ready for work and received an email with a Brownells gift card for $104.95. Then I received an email from CS, letting me know the order number, cost and that since they don't offer it anymore they gave me credit of the cost of the tool. I did use that tool A LOT to include at work. But I do commend Brownells in their warranty coverage (when I say at least a decade we are talking around 2009 timeframe). I've had to deal with a handful of companies over the years. Some completely didn't care which is why I'll never buy a Spikes product ever again. Others go above and beyond like Adams Arms taking care of the upper (their barrel) that Spikes wouldn't. I can't speak for any other experience that others may have had but from this, I put Brownells in the AA group. Will order something to replace the tool, leaning towards Real Avid. Thank you, Brownells. |
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Posted: 8/24/2023 12:25:10 AM EDT
[#7]
A lot of places that say that have lifetime warranties don't really offer lifetime warranties. They're for "the product's lifetime" or they don't cover items they discontinued :/ Good on Brownells
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Posted: 8/24/2023 5:14:23 PM EDT
[#8]
Quote HistoryOriginally Posted By Aimless: A lot of places that say that have lifetime warranties don't really offer lifetime warranties. They're for "the product's lifetime" or they don't cover items they discontinued :/ Good on Brownells The horror...... 
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