Posted: 10/6/2008 12:10:45 PM EDT
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your excellent customer service just ensured you got your last dollar from me... Larue FTW 
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if you want to get screwed around with about product availability, have your order screwed up, have your shipping screwed up, and be treated like shit by their customer service, by all means order from them 
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Bummer, they've always done right by me. 
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I've spent thousands of dollars at SWFA and have NEVER had a problem. LaRue is excellent, but SWFA is excellent too. Their inventory is massive and sometimes they don't have a part in stock, however they have always notified me immediately and have never charged my card. SWFA also has inventory that you just can't find anywhere else. My money will still go to SWFA, as will it also go to LaRue. |
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FWIW: I too have spent 1000's of dollars at SWFA going back a few years. They have an impressive inventory. 1, if you want to get screwed around with about product availability:, have your order screwed up: parts of the order were in stock, one part was not, no delivery date on third part but they held up entire order anyway. I had to call them and find this out. 2. have your shipping screwed up,: Did not use the shipping option I choose resulting in the shipment being returned, 3. and be treated like shit by their customer service,: customer service interaction by e-mail was not helpful - incomplete information, phone conversations were worse - cranky unhelpful and downright rude today - thus prompting this post and my oath to never buy from them today. Buyers always have a choice - feel free to continue to patronize SWFA...I choose not to ETA: BTW - reading some threads here - I am not the first to have this bitch about their customer service 
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We'd like to know more about it ourselves as this is not the way we operate. Posting vague comments without enough detail for us to present our side is not very fair and has been the M.O. of one of our competitors in the past. What is your order number or last name and zip code. I would like to pull your order and see if there are any notes in regards to what transpired. |
Waiting for OP to come back.
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what is unclear to you in the above post??? knock yourselves out 
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Ahhhh... nevermind.  |
yeah dude - I am a competitor of SWFA  - what does that make you? a shill posting vague and provoking comments? like I said, knock yourself out and SWFA can IM or e-mail me anytime they wish... I am posting my side of the experience and I am/was a customer...
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That is the bad thing about the Internet anyone can be anyone they want and claim anything they want without having to prove anything. Fortunately we have a good reputation so post like this have little merit. I think people get tired of the immature nature of these type of posts. Constantly attempting to hold retailers hostage by threatening to run to the Internet and tell everyone they can if something does not go exactly like you think it should. I know your type and fortunately for us, so do the majority of the people reading this. I can't knock my self out until you provide some FACTS, right now everything you type is just speculation. What is your name, address, order number? Who did you talk to here? What did they say that was rude? etc. etc. |
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SWFA is GOOD PEOPLE. The OP is full of non-facts and vague, and has even posted gere multiple times and still not provided ANY intel that would cause me to vary my thinking from past experiences with SWFA - they are always great to deal with! I say trash this thread and move on - nothing to see. |
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An ad hominem argument, also known as argumentum ad hominem (Latin: "argument to the man", "argument against the man") consists of replying to an argument or factual claim by attacking or appealing to a characteristic or belief of the person making the argument or claim, rather than by addressing the substance of the argument or producing evidence against the claim. The process of proving or disproving the claim is thereby subverted, and the argumentum ad hominem works to change the subject. It is most commonly used to refer specifically to the ad hominem as abusive, sexist, racist, or argumentum ad personam, which consists of criticizing or attacking the person who proposed the argument (personal attack) in an attempt to discredit the argument. It is also used when an opponent is unable to find fault with an argument, yet for various reasons, the opponent disagrees with it. from WIKEPEDIA |
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so suggesting that i am a competitor. immature, and a liar does not constitute and ad hominem attack at discrediting what i said re. my experience with SWFA... ETA: oops, look like another immature. lying competitor jumped on the bandwagon - why don't you go spin that for a bit with an attitude like yours, I can't understand why people would just fabricate stuff like this how about IM'ing me and we take this off line... |
Why don't you call the guy and give him your order number? If someone treated you poorly any business owner wants to know that and deal with it. |
You suggested something about us and without having any facts to dispute it, I can only speculate as to your motivation and that is what I did. You wanted it to be public and I don't feel that we have anything to hide so I would prefer to keep it public myself. Taking it to IM would defeat your purpose of discrediting us and would not allow me to defend our reputation. And as far as the late second poster mimicking you, we can all read between those lines. We run a very honest, respectable business and if we do something wrong, I want to learn from it and correct it. I do not want to run from it or sweep it under the rug. What is your name, order number, zip code? |
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first off, posting personal information on a public internet forum... I am not doing that... secondly, not my intention to discredit your business - read the part about the many thousand of dollars of business you have received from me... swarovski, nightforce, leupold, aimpoint, tasco, the list goes on... I have never complained about the quality or price of what you sell. I have not advised anyone NOT to shop at SWFA. Venting on a public forum to get your attention - guilty . Pointing out that this is not the first complaint I have seen maybe indicative of a problem at your shop Maybe you should talk to your folks in customer service - i am not looking to get my ass kissed - just accurate information and correct shipment and when I contact you, get asked the right questions to correct a situation rather than get told the order is already cancelled (even though it was still somewhere in the UPS loop) and that I would not get refunded until you returned it to stock. I kept my cool and told the lady that I would not do business with SWFA again. A response like your last post asking for information to correct the problem and being told that it will be investigated would have resulted in a different outcome. Thats the jist of it, now go ahead, call me a liar.thirdly, my user name here is the same name on my e-mail account, if you keep that in your database, you can see the order for yourself. |
Heron163, We can cancel an order mid-stream and have UPS divert the package back here, but UPS is not real good at it. I can see customer service not refunding any monies until the product is back in our hands, I don't think that is unreasonable. I tried but could not pull you up by a partial email (our software sucks). Anyway, sorry for whatever did happen to you. I have already called a meeting with all of our customer service and stressed to them the importance of customer service and communication. They try very hard but I guess as long as we continue to hire humans we'll have to deal with stuff like this. I can't go back and fix what is done and I know you are already lost but if you ever decide to give us another shot, let me know and I will make it up to you. Peace, [email protected] |
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Thanks Chris - the sincerity of your intentions to provide +1 customer service is evident... you are on the receiving end of sometimes unrealistic expectations and people with short fuses (guilty) so cut me some slack when i order those geovids! Mods - I think we are all done here! |
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Hey guys -
I made my first purchase from SWFA and am having problems with their customer service. Is there someone I can send an email to besides their "normal" CS reps? I won't make my issues public until I have exhausted my options in order to be fair to their company. thanks Joe My order number is 227140 |
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I too am having a problem with them regarding an eBay bid on a Millett DMS-1 scope. The item description did state that it would be a back order but never led me to believe it would take 5 weeks (and counting) to get the scope. The eBay cost is $30 more than quoted on their web site but does include "free" shipping. Their email responses to my inquiries have been terse to say the least.
I am still hoping to get the scope but am now looking for alternative suppliers or scopes. The jury is still out on this specfic issue but it doesn't look promising at this point in time. |
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I have purchased on at least 3 occasions from SWFA. My results?
Good CS reps, fast shipping, and correct orders. Never an issue. I do wish you would have your website show if an item is in stock though, that would be nice. Other than that, nothing really to complain about. |
I buy all my optics from you guys and I have no problems.
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I should note - good customer service is defined by how a company handles problems
thus, if you did not have a problem with your order that SWFA had to overcome, you cannot comment on this If you had a problem with your order and SWFA overcame it to your satisfaction or otherwise, please comment on That |
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Quoted:
Hey guys - I made my first purchase from SWFA and am having problems with their customer service. Is there someone I can send an email to besides their "normal" CS reps? I won't make my issues public until I have exhausted my options in order to be fair to their company. thanks Joe My order number is 227140 By the looks of it you have been dealing with Patty. Has everything been taken care of? Any future problems you can email me at [email protected] Brady |
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Quoted:
I too am having a problem with them regarding an eBay bid on a Millett DMS-1 scope. The item description did state that it would be a back order but never led me to believe it would take 5 weeks (and counting) to get the scope. The eBay cost is $30 more than quoted on their web site but does include "free" shipping. Their email responses to my inquiries have been terse to say the least. I am still hoping to get the scope but am now looking for alternative suppliers or scopes. The jury is still out on this specfic issue but it doesn't look promising at this point in time. The Millet DMS's scopes came in yesterday. All backorders should be filled. There is very little profit margin on the DMS scopes. With Ebay charging a ridiculous amount to sell on their site and the PayPal fees we are forced to raise the price. If we put it on there at 199.95 we would lose money. Millet gave us no word on when they would deliver the scopes so if someone was short with a response it was just due to lack of information. Brady |
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Quoted:
I have NOT received a reply to my last email to them (sent Friday) That is NOT good customer service I will call them tomorrow and see what they say on the phone We are pretty backed up on emails due to the holidays. Working on getting them caught up as we speak. You can email me direct at the [email protected] email and I will respond ASAP. Brady |
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Brady-
I am quite angry after getting off the phone with Patty. I was dealing via email with Stephanie. I will send you an email and see how you address this situation which has been made even worse by this phone call. Until I hear your response, I won't air this in a public forum even though I feel as if I have been more than patient with SWFA Joe |
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Quoted:
Brady- I am quite angry after getting off the phone with Patty. I was dealing via email with Stephanie. I will send you an email and see how you address this situation which has been made even worse by this phone call. Until I hear your response, I won't air this in a public forum even though I feel as if I have been more than patient with SWFA Joe Let's don't wait Johan. I'll make an entire new thread about your deal. I would love to share with everyone what has been going on with you. Brady, You gotta hear all the details about this guy. I've asked Stephanie to save all of his emails as documentation and make notes on his account about what all he has said and threatened to Patty, Laila and Stephanie. Come to my office when you get a chance and I will brief you. Chris |