Originally Posted By ArmsUnlimited:
You seem to have a hard time understanding. Or are you just being difficult to be difficult?
We are not a small operation that receives 1 or 2 orders a day, we do a substantial number of orders daily, and have millions in inventory but we are not amazon that has every single item barcoded and picked by robots. Our shipping guy prints labels as orders are received, when labels are sorted any labels for firearm orders are given to the one person who deals with firearms, we try to keep the website inventory as accurate as possible but occasionally cancellations or fraud orders cause minor discrepancies in quantities, he knows exactly what firearms are in inventory, the model you ordered was oversold to you so he relayed that to our customer service team who reached out to you and told you we can substitute for another Colt lower with a different roll mark (all the same prices) or we can cancel the order and refund immediately.
Where are you getting lost in what happened? We made a mistake, within 3 hours of charging your card, as you stated, we reached out and told you we made a mistake, you opted for a refund which we issued without hesitation. Problem solved, case closed.
My job is specifically to handle online forums and respond to situations like this, that are many times actually resolved but your attempt to make us appear to have "wronged you" would look valid if we didn't present the full picture.
I paid for an item that was listed "in stock." I arranged to provide FFL info. to you, which occurred immediately after I place my order/payment. The next day I receive a tracking number. Three hours later, I receive confirmation that you were out of stock, but offered a different item at the same price. During the same timeframe the item was scrubbed from your website while other "out of stock" items are still posted on your website.
You stated this yourself, "When we release a product like this on the market with huge demand and customers order them then call up and either ask for a different marking then what they ordered or cancel because they didnt realize it needed an FFL or one of the many other ridiculous things we hear it screws up our inventory ever so slightly."
It appears that you have no issue "accidentally" overselling and taking payment an item, for you anticipate offering a less popular/rare option in it's place, anticipating that most people will bite…. which would be a safe assumption considering that the customer has already paid for the item and initiated the process of arranging an FFL with your establishment.
In regard to people canceling…. that would be a surplus issue, not a deficit.
Multiple other reputable vendors can sell and inventory their items. Something is seriously ass backwards if you can send tracking for an item that isn't in stock…. and it takes you three hours to identify the mistake.
The fact that you fell that my concern is "invalid" just because you gave me a refund the day after I asked for it does't make us square in regard to the time spent placing the order, making arrangements to provide you with my FFL, providing my FFL with the tracking for the package, and the fact you charged my credit card for an item you would not deliver on.
Dead horse beat. You obviously feel that you practices are acceptable and my gripe in invalid. Point taken, moving on.