I deal with upwards of 100+ e-mails, not to mention the calls i get each and every day. I'm sorry if I don't remember each and every name address and date of birth of every person I talk to. You have all kinds of time to blast me online, but you have no time to e-mail me the info I ask for ?!?! Sorry, but this is no mom-n-pop operation. We get lots of packages and lots of phone calls and e-mails. I can't watch the door for every package that comes in.
If you talked to someone else here, fine, again, let me know and I will look into it. I will say it again, I do not work in the shipping and receiving department. If you sent it to my attention, then someone didn't let me know. All I have ever asked is for you to call me or e-mail me with your name and or address and you can't seem to do that.
Not much more I can do for you then.