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Archived [ARCHIVED THREAD] - problem renewing subscription
Posted: 11/2/2009 5:40:43 AM EDT
I am due for a subscription renewal so today I broke out the credit card and went to renew.  I added the item to my cart, went to check out, entered my new shipping and billing address, entered my card into, and submitted the order.  I was told that my billing address wasn't correct.  So I went back, double checked, and went forward to try again.  This time I was told that I had a duplicate order submitted (or something like that).  Any thoughts?  Thanks in advance.

 
Link Posted: 11/2/2009 7:30:54 AM EDT
[#1]


Our authorization system has a timer in place to prevent double tap charges, which is why you received the duplicate error on your second attempt.



You should be able to go back and complete your transaction now.



If you have any further trouble, please email  [email protected] with your full name and we would be happy to look into it for you.
Link Posted: 11/2/2009 8:15:59 AM EDT
[#2]
Thanks JLA, it worked this time.  Woot!
Archived [ARCHIVED THREAD] - problem renewing subscription
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