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Posted: 10/12/2004 3:32:50 PM EDT
Chalk up another cancelled order. I placed the order for a patrol bag on Oct3rd and just found out today that shouldn't be expecting it on my porch anytime soon because it's not even expected to be at the vendor until atleast Oct 19th.

Now under more courteous circumstances this would not have been a big deal, but they could have made some kind of effort to let me know that the item was out of stock or dropped me an email saying it was on backorder.

Thumbs down
Link Posted: 10/12/2004 4:04:39 PM EDT
I hate that kind of shitty customer service. I'm waiting on a couple of books I ordered 2 weeks ago and I've had no word from the seller as to why it's taking so long.

I don't mind waiting and I'm understanding to a fault when things go wrong and people make boneheaded mistakes. But the number one way to make things go smoother with the customer is to keep them informed.

Hear that Wa. Energy Services? Still waiting for the correct door after 2.5 months.
Link Posted: 10/12/2004 4:58:38 PM EDT
i ordered a Safariland holster from them for duty two weeks ago.. I posted in here asking about other member's experiences with them. Many mentioned their poor business tactics. After reading a handful of compliants i got worried and e-mailed them with my concerns. I got back an automated response saying i could check the status of my order. I faxed them after days going by with no update on my status. I got a e-mail with a note saying the got the fax. The status was updated to shipped. Amazing how when you threaten to cancel your order things get done. It took almost 2 weeks for the holster. never again will they get my business for duty gear. JMO

Link Posted: 10/13/2004 1:12:25 PM EDT
Go figure, now I find out about these clowns. I placed an order about two weeks ago, after I had placed an email to see if the items were in stock. I was rather PO'd that they did not ship right away. About ten days later nothing had been shipped. I told them to cancel and the next day the status was updated to shipped. BUT, the Safariland holster that was claimed to have been in stock, was now on backorder! NEVER AGAIN. Maybe they took customer service lessons from Botach.
Link Posted: 10/13/2004 4:27:48 PM EDT
I've ordered stuff from them before, and I've always got the stuff I ordered, but damn they are slow on shipping.
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