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9/19/2017 7:27:10 PM
Posted: 5/3/2002 1:24:37 PM EDT
[Last Edit: 5/3/2002 1:26:22 PM EDT by Boomholzer]
I rely purely on my cordless phone for phone service. For a long period I was shacked up with an evil woman so I had access to her computer and phone line for Internet stuff. I did'nt have the need for a land phone line in my name. In fact, I have never had a land-line in my name as long as I lived in TX. Things have changed and now I need phone service strictly to continue visiting AR15.com and online porn surfing. So begins my adventure. I call SBC and go through 4 push button menus. The line goes on hold and a woman answers. I tell her I want a new phone line installed. She asks if I am an existing customer with SBC. I say no and she says she will transfer the call to someone who can help me. I am now on hold again. After 2 minutes, John picks up the phone and introduces himself. He asks me in homosexual tone; “what brings you to SBC today”. I answer “what?” while I’m thinking “fucking jackass”. I again state the nature of my mission: I want to get ONE BASIC PHONE LINE INSTALLED. John goes into 3-minute lecture on how SBC recommends TWO phone lines. I decline the solicitation. John goes into another long lecture on a $60 month single phone line with caller ID and a ton of other bullshit I don’t want. By know I am irritated and I again decline the solicitation tell him that [b] all I want is unlimited basic phone service [/b]. I go on to tell him that I am not even going to have a handset connected to the line. I explain that I want a basic unlimited line to hook my computer up to. He responds by asking my if I have a ISP. I tell him “yes”. He then goes into solicitation for SBC as internet service provider (“it will be added directly to your phone bill”). I am forced to cut him off half way though bullshit to restate my mission. John then asks if I want the number unlisted. I ask if that is an extra charge per month. He states that a unlisted number is $1.10/month. I state that Ill have it listed. He asks if I want the number listed in my name. I say no I want it listed in my finance’s name; “Lucy Loose”. Amazingly, that went through and I am unlisted. John then goes into “I am required by law too……………….” He then starts naming off a bunch of long distance providers. I ask John “Do I want long distance?” John replies “no”. I ask him why he feels obligated to irritate me. He finally takes my address, social #, etc. John asks me to hold. John comes back and says; “I know that you won’t be connecting a handset but, we a SBC are offering the cordless phone for bla-bla-bla per month……….” [b] At this point I almost lose it [/b]. I have been on the phone for 15minutes and I still don’t know how much basic unlimited service is per month. I don’t know if he even remembers why I called. There is more bullshit, I can’t type anymore about it. It is just fucking amazing. And then on top of all this bullshit, ask me how I rated the service………………
Link Posted: 5/3/2002 1:27:37 PM EDT
Link Posted: 5/3/2002 1:42:40 PM EDT
[Last Edit: 5/3/2002 1:43:40 PM EDT by Boomholzer]
Originally Posted By Paul: I normally try to cut these sales guys off at the knees with a quick no thank you just do what you've been asked to do statement. Try calling your credit card company without getting this same sales pitch run around. These people are at least one step above telemarketers!
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The company makes it mandatory that the customer service fag pitch all this shit and he probably don't know if the conversation is being recorded (for "training" purposes) or not. He told me that SBC might call me to inquire on how I would rate the service. If they call, they are going to get a earfull.
Link Posted: 5/3/2002 1:53:31 PM EDT
[Last Edit: 5/3/2002 1:56:03 PM EDT by ChuckT]
I switched our cell phone service from Sprint PCS. When I called to cancel our service (which you can't do online. Hmmm...) the young lady wanted a "reason" for canceling our service. Wishing to avoid the above-mentioned long spiels about how their service is a better deal, I said "because I want to." That was the only answer I would give her and she got rather irritated, short, and rude. I politely informed here that I don't have to give her a reason. She as much as hung up on me. And to top it off, they "can't" discontinue service except at the end of a billing cycle. Essentially, robbery without the gun as I see it, since it was the middle of the month. They charged for two weeks of service I essentially didn't use. NOTE: they can [i]start[/i] service immediately, however!
Link Posted: 5/3/2002 2:01:32 PM EDT
[Last Edit: 5/3/2002 2:05:12 PM EDT by Boomholzer]
Originally Posted By ChuckT: I switched our cell phone service from Sprint PCS. When I called to cancel our service (which you can't do online. Hmmm...) the young lady wanted a "reason" for canceling our service. Wishing to avoid the above-mentioned long spiels about how their service is a better deal, I said "because I want to." That was the only answer I would give her and she got rather irritated, short, and rude. I politely informed here that I don't have to give her a reason. She as much as hung up on me. And to top it off, they "can't" discontinue service except at the end of a billing cycle. Essentially, robbery without the gun as I see it, since it was the middle of the month. They charged for two weeks of service I essentially didn't use. NOTE: they can [i]start[/i] service immediately, however!
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My wireless provider is also SPRINT. They are also on my shit-list. I average about one dropped-call per day and I dont use the phone very often. I have called them several times to complain and they also try to blame it on the handset. I have had three different phone with Sprint and it is always the same poor performance.
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