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1/25/2018 7:38:29 AM
Posted: 3/13/2006 10:19:27 AM EST
I placed an order almost four weeks ago. They have not shipped it. I finally get a question saying that they cannot send me an Inova flashlight in 'ultraviolet' but they can send it in 'black.' Um, the UV referred to the LED color, not the body color. So I emailed back. No response for another week. I called to make sure it has shipped and they kept on hanging up on me (like they lift the phone and hang it up right away). They did this 7 times.

So I just want to reach them now to cancel the order. I could not reach them by phone, so I emailed to cancel it and if it arrives I will refuse it and ask AMEX to reverse the charges.

Link Posted: 3/13/2006 10:22:10 AM EST
What's amazing is that you called back the third time.

I don't cotton to crap like that.
Link Posted: 3/13/2006 10:22:35 AM EST
About par for the course when dealing with botach.
Link Posted: 3/13/2006 11:30:35 AM EST
Link Posted: 3/13/2006 11:38:36 AM EST

Originally Posted By -Absolut-:
About par for the course when dealing with botach.

Link Posted: 3/13/2006 11:40:26 AM EST
They simply dont have anything, They order it when you buy from them.
Link Posted: 3/13/2006 11:46:39 AM EST
Skip Botach. You won't have to search hard to find horror stories about these guys. Check the BBB complaints too. Stay away.
Link Posted: 3/13/2006 11:50:31 AM EST
Botach is a nightmare. Simply the worst service I've ever had. It took them about 6 months to figure out that they weren't going to carry what I ordered. If you can, leave a voice message. They should get back.... eventually.
Link Posted: 3/13/2006 11:55:09 AM EST
Well they must have caller ID, thats why they hang up on you.
Link Posted: 3/13/2006 11:56:16 AM EST
I don't care how much money you people save with Botach, that just isn't worth the nonsense.
Link Posted: 3/13/2006 11:56:55 AM EST
They have unbeatable prices on some stuff like the streamlight M3X I got for $139 but their service sucks! I'm still waiting on two M4 slings I ordered for 2 of my buddies as Xmas gifts. Hopefully it'll be hear on time for next Xmas.
Link Posted: 3/13/2006 12:00:09 PM EST
[Last Edit: 3/13/2006 12:00:37 PM EST by quijanos]
BOTACH looks an aweful lot like BIOTCH.

We don't do them anymore after sales/ads with NO ITEMS IN STOCK
Link Posted: 3/13/2006 12:01:57 PM EST
They must hate you.
Link Posted: 3/13/2006 12:03:08 PM EST
People still buy shit from Botach?

Kinda like walking up to some stranger, handing him a 2x4 and begging him to smack you with it.

But hey! You might win the lottery. A solid gold meteorite could fall from the sky and land right at your feet. You could also actually get what you paid for from botach.

In an infinite universe, all things are possible.
Link Posted: 3/13/2006 12:07:35 PM EST
I've seen the Botach rants. I'd never buy from them.
Link Posted: 3/13/2006 12:09:31 PM EST
I'm shocked the answered the phone! 7 times no less.

+1 for answering the phone!

-12,000 for crappy service and employees that can't speak English...
Link Posted: 3/13/2006 12:18:21 PM EST
Didn't Botach recently have a problem with anti-gunners protesting gun shops and they harassed Botach so bad that it made the news, etc....and get this - anti gunners are stOOpid, (DUh!), as they thought Botach Tactical was a gun shop!!! they do not sell guns!

Link Posted: 3/13/2006 1:16:54 PM EST
Just be glad you didn't order with RecceGear. I'm at 11 months worth of "2 more weeks", and haven't heard from him since early Oct.
Link Posted: 3/14/2006 4:38:20 PM EST
I replaced my Botach Order, that I had placed ~4 weeks ago and nothing, with one from defensedevices.com. Placed that order yesterday, and today it was shipped.

Here is the difference in price:

Defense Dev. Botach
Inova X5 UV $47.95 $49.95
Inova T4 $87.95 $99.95
Inova T2 $39.87 $39.95
Shipping $0 $0
Total $175.77 $189.85

So I saved $14.08, and they shipped the next day without any drama.
Link Posted: 3/14/2006 4:41:34 PM EST
[Last Edit: 3/14/2006 4:42:05 PM EST by nationwide]
In a world of compromise, some DO.

ETA: It's BS customer service...
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