This is so a trick question

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[ARCHIVED THREAD] - This is so a trick question

Posted: 4/18/2007 3:02:31 PM EDT

I'm studying to for my A+ certification and I came across this question on a practice test

You have been trying to troubleshoot a user's system all day when it suddenly becomes clear the data is irretrievably lost. Upon informing the customer if this, he becomes so angy that he shoves you againts the wall. What should you do?

A) Shove the user back, only a litter harder than he shoved you.
B) Shove the user backm only a little eaiser than he shoved you.
C) Try to calm the user down, and leave the site if you cannot
D) Yell for everyone in the area to come quickly

They need to change the choices to:
D)Yell you are in fear for your personal saftey and life
E) Draw Down
F) Both D and E

Posted: 4/18/2007 3:07:39 PM EDT

[#1]

Yell, "I don't know you! Don't take my purse!" and then kick him square in the nuts.

Posted: 4/18/2007 3:10:28 PM EDT

[#2]

Oh come on, like "Draw down" wasn't the first thing that came to your mind when you read the question. And you people call your self Arfcom members.

Posted: 4/18/2007 3:11:52 PM EDT

[#3]

e) Hit yourself in the eye, rip your shirt, yell for police and then call an attorney.

Watch guy shit himself.

Posted: 4/18/2007 3:15:55 PM EDT

[#4]

the correct answer is g.

if he continues to escalate,

beat his damn eyeballs out the back of his head
leave the bill on the desk
tell him to have a nice day

just more proof as to how irrelevent the A+ is to anything you actually do as a tech.

i did have one kid chased out of an office by a golf club wielding psycho a few years back. i couldn't get mad at the customer, i'd been wanting to do the same to the kid for about 2 years.

Posted: 4/18/2007 3:18:49 PM EDT

[#5]

I took A+ but it was about 9 years ago, and it was VERY different.

I'm going with "Draw Down".

Posted: 4/18/2007 3:20:15 PM EDT

[#6]

Enough of my customers know I am a gun nut to be laying hands upon me and I am not a puny computer geek either.

ByteTheBullet (-:

Posted: 4/18/2007 3:21:08 PM EDT

[#7]

Before you tell him the data is lost you sit him at the keyboard and tell him to log on and fuss about while he does pretending to be busy with something. When he is logged on say "But not before typing in 'command line xyz'" or you will lose all your data permantly.

Posted: 4/18/2007 3:25:56 PM EDT

[#8]

the real answer should be....

at the begining of EVERY service...... mr customer.. have you backed up everything you need off of your amchine. there is always a chance something may be lost.

whatever their answer is you DO NOT PROCEED until they tell you to do it. the burden is now on them for their system and data.

Posted: 4/19/2007 6:32:41 AM EDT

[#9]

Quoted:
the real answer should be....

at the begining of EVERY service...... mr customer.. have you backed up everything you need off of your amchine. there is always a chance something may be lost.

whatever their answer is you DO NOT PROCEED until they tell you to do it. the burden is now on them for their system and data.

Great advice.

Posted: 4/19/2007 7:08:04 AM EDT

[#10]

Quoted:
the real answer should be....

at the begining of EVERY service...... mr customer.. have you backed up everything you need off of your amchine. there is always a chance something may be lost.

whatever their answer is you DO NOT PROCEED until they tell you to do it. the burden is now on them for their system and data.

I think the question was more along the lines that the hard drive failed and your trying to fix it. Not that the tech caused the data lost.

I'm still going with answer E.

[ARCHIVED THREAD] - This is so a trick question

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