I had some questions regarding the renewal of my FFL, so I broke down and called ATF today. My first surprise was getting a live person answering the phone. She transfered me to someone else who referred me to the local ATF Business Operations office. Again, a live person answered the phone and transferred me to a pleasant female who was very helpful. She didn't have the answers, but stated that she would call back. And she did, within an hour! All of this without the usual voice mail and no return call. It seems like they have all new people.
The last time I had to contact ATF was my last renewal (they have yet to do one on time) three years ago and I had to deal with some moron in Atlanta. It took forever.
My experience today was quite refreshing. I even talked to her a bit about the process for submitting a Form 1 to get a SBR.
So I'm wondering where the mindless bureaucrats and JBT's went?